Lionel Seaw

About Me

Mr Lionel Seaw has more than 15 years’ experience been involved in projects for customers in various industries and countries. His role is to educate and equip customers with professional competencies critical for organizational implementations in the areas of IT Service Management, Security Management and Project Management. Lionel has been involved in service management and security related engagements with Governments and commercial enterprises in the Middle East and within Asia as well.

 Typical competencies of Lionel are:

·         Seniority, combining experience and helicopter-view.

·         Practical real life experience in implementing ITIL related processes

·         Wide breadth and depth of technical and management experience

·         Sense of humor and enthusiasm, based on involvement and the strong feeling that’s it’s about achieving results together.

·         Tact and perseverance to manage complex changes in little steps.


  • ITIL V2 Service Manager
  • ITIL V3 Expert
  • ITIL Intermediate Lifecycle – SS, SD, ST, SO, CSI
  • ITIL Intermediate Capability – RCV, SOA, OSA, PPO
  • ITIL Certification – MALC
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Professional (CCNP)
  • Cisco Certified Design Associate (CCDA)



Microsoft® Certified Trainer
Microsoft® Certified Solutions Associate : BI Reporting
Microsoft Office Specialist on Microsoft Office 365 & 2019
Microsoft Office Specialist on Microsoft Office 2016
Microsoft Office Specialist on Microsoft Office 2013
Microsoft Office Specialist on Microsoft Office 2010
Microsoft Office Specialist on Microsoft Office 2007
Microsoft Office Specialist on Microsoft Office 2003
Microsoft® Specialist: Windows 7, Configuring
Microsoft® Certified Technology Specialist: Windows 7, Configuration
Microsoft® Certified IT Professional: Enterprise Support Technician on Windows Vista


Maybank (Malaysian Universal Bank)
Bangkok Bank
Permodalan Nasional Berhad (PNB)
Public Mutual Berhad
United Overseas Bank (M) Sdn Bhd
RHB Banking Group
AEON Credit Service
Securities Commission Malaysia
SWIFT Support Services Malaysia
Bursa Malaysia
Credit Guarantee Corporation Malaysia Berhad

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