Mr Lionel Seaw has more than 15 years’ experience been involved in projects for customers in various industries and countries. His role is to educate and equip customers with professional competencies critical for organizational implementations in the areas of IT Service Management, Security Management and Project Management. Lionel has been involved in service management and security related engagements with Governments and commercial enterprises in the Middle East and within Asia as well.
Typical competencies of Lionel are:
· Seniority, combining experience and helicopter-view.
· Practical real life experience in implementing ITIL related processes
· Wide breadth and depth of technical and management experience
· Sense of humor and enthusiasm, based on involvement and the strong feeling that’s it’s about achieving results together.
· Tact and perseverance to manage complex changes in little steps.
Certification
- ITIL V2 Service Manager
- ITIL V3 Expert
- ITIL Intermediate Lifecycle – SS, SD, ST, SO, CSI
- ITIL Intermediate Capability – RCV, SOA, OSA, PPO
- ITIL Certification – MALC
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Design Associate (CCDA)