IT Service Management Training Courses
In today’s digital and compliance driven environment, organisations need more than just technical skills. They need structured systems, internationally recognised frameworks, and certified professionals to manage quality, security, services, and transformation initiatives effectively.
Info Trek delivers comprehensive IT Service and Management training designed to help professionals and organisations implement, audit, govern, and continuously improve management systems based on global standards such as ISO, ITIL, COBIT, FITSM, DevOps, Agile, and Digital Transformation frameworks.
Our courses cover system implementation, requirements interpretation, internal and lead auditor training, certification preparation, and practical application. Whether you are building an ISO compliant management system, strengthening information security, improving IT service delivery, or leading digital transformation initiatives, Info Trek provides industry recognised training that is practical, current, and aligned with international best practices.
Register to our ITSM Training Courses
Available IT Service Management Training Courses
As a Malaysia-based HRDC Registered Training Provider, Info Trek help organizations claim financial support for upskilling their workforce. Our ITSM training offerings are HRDC-claimable courses and can be conducted online or onsite.
ITIL® Foundation (Version 5) is the latest certification from PeopleCert that introduces modern IT service management practices, focusing on delivering value, improving services, and aligning IT with business goals.
This course is suitable for IT professionals, service desk staff, IT managers, project managers, business analysts, and anyone involved in IT service delivery or support.
No prior experience is required. ITIL® Foundation is designed as an entry-level certification, making it suitable for beginners and those new to IT service management.
You will learn:
- The Service Value System (SVS)
- The Four Dimensions Model
- Key ITIL practices and concepts
- How to improve service delivery and customer experience
The course focuses on both concept understanding and practical application.
The ITIL® Foundation exam consists of:
- 40 multiple-choice questions
- Duration: 60 minutes
- Passing mark: 65% (26 correct answers)
The exam tests your understanding of ITIL concepts and terminology.
Typically, ITIL® courses include the official exam voucher, but this depends on the package selected. It’s recommended to confirm during registration.
The exam is conducted online via PeopleCert.
You can take it:
- Remotely (online proctored exam), or
- At an approved exam centre (if available)
ITIL® certifications are valid for 3 years. After that, candidates may need to renew or progress to higher-level certifications to maintain their qualification.
ITIL® certification helps you:
- Improve IT service delivery and efficiency
- Align IT services with business objectives
- Enhance career opportunities in IT and service management
- Adopt globally recognised best practices
A structured course helps you:
- Understand concepts faster and more clearly
- Learn how ITIL applies to real business environments
- Prepare effectively for the exam with guided support
- Gain practical insights beyond theory