Digital services are evolving fast and traditional service thinking is no longer enough. In this FREE 2-hour executive workshop, you’ll get a clear view of what’s changing in ITIL® Version 5, from governance and operations to experience outcomes, AI, and certification pathways.
Agenda
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- Understand the big shift in ITIL
Explore how ITIL® is moving from the Service Value System to the Digital Product & Service Lifecycle. - See why the 2026 update matters
Learn why ITIL® Version 5 is designed to stay relevant in AI-native and fast-changing digital environments. - Explore AI governance in ITIL® V5
Understand key topics such as ethics, bias, risk, and controls in AI-enabled service environments. - Move beyond traditional SLAs
Discover how ITIL® Version 5 shifts the focus towards experience-driven outcomes. - Learn the certification and upgrade pathway
Get clarity on the new certification tracks, the Transformation module, and the bridge from ITIL 4.
- Understand the big shift in ITIL
Who Should Attend
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- ITIL 4 Certified Professionals
- Enterprise Leaders and Transformation Teams
- Product, Experience, and Digital Teams
Webinar Details
March 31, 2026 (Tuesday)
10:00 AM – 12.00PM
Live Virtual Session via Microsoft Team
Free
Get ahead of the next evolution in service management. Secure your spot and discover how ITIL® Version 5 is reshaping governance, digital services, AI adoption, and customer experience.
