IT Service Management Training Courses
In today’s digital and compliance driven environment, organisations need more than just technical skills. They need structured systems, internationally recognised frameworks, and certified professionals to manage quality, security, services, and transformation initiatives effectively.
Info Trek delivers comprehensive IT Service and Management training designed to help professionals and organisations implement, audit, govern, and continuously improve management systems based on global standards such as ISO, ITIL, COBIT, FITSM, DevOps, Agile, and Digital Transformation frameworks.
Our courses cover system implementation, requirements interpretation, internal and lead auditor training, certification preparation, and practical application. Whether you are building an ISO compliant management system, strengthening information security, improving IT service delivery, or leading digital transformation initiatives, Info Trek provides industry recognised training that is practical, current, and aligned with international best practices.
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Available IT Service Management Training Courses
As a Malaysia-based HRDC Registered Training Provider, Info Trek help organizations claim financial support for upskilling their workforce. Our ITSM training offerings are HRDC-claimable courses and can be conducted online or onsite.
Info Trek offers training in ISO management systems, information security management, IT service management, governance frameworks, DevOps, Agile methodologies, and digital transformation technologies.
ISO 9001 training is suitable for quality managers, process owners, internal auditors, consultants, and professionals involved in quality management system implementation or improvement.
The course covers ISO 9001 requirements, documentation, process mapping, risk based thinking, implementation steps, and preparation for certification audits.
Internal auditor training focuses on auditing within an organisation, while lead auditor training prepares participants to lead audit teams and conduct external certification audits.
Yes. ISO 27001 training is designed for both technical and non technical roles such as managers, compliance officers, risk professionals, and auditors.
You will learn how to establish, implement, maintain, and continually improve an information security management system aligned with ISO 27001 requirements.
ISO 27002 provides detailed guidance on security controls that support ISO 27001 risk treatment and control selection.
ITIL 4 is a modern IT service management framework that helps organisations deliver value through effective service management practices.
ITIL 4 Foundation is suitable for IT professionals, service managers, support teams, and anyone involved in IT service delivery and support.
ISO 20000 is the international standard for IT service management systems and is ideal for organisations providing IT services internally or externally.
FITSM is a lightweight IT service management standard that focuses on practical implementation, making it suitable for small to medium organisations.
COBIT training covers governance and management of enterprise IT, including alignment with business goals, risk management, and performance measurement.
Yes. CQI and IRCA certifications are globally recognised and highly valued for quality and management system auditing professionals.
DevOps foundation courses require minimal experience, while professional and master level certifications are suited for experienced IT and engineering professionals.
Participants gain skills in agile project management, hybrid delivery approaches, stakeholder engagement, and adaptive planning.
Digital transformation training is suitable for managers, leaders, IT professionals, and decision makers responsible for driving organisational change.
Yes. All courses are aligned with recognised certification bodies and standards to support professional certification and organisational compliance.
Yes. Info Trek training is designed for private sector, government agencies, GLCs, and regulated industries.