Course Details
Duration: 3 days; Instructor-led
Audience
This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization. In particular those professionals who are already working with IT Service Management Processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.
Prerequisites
They are so specific pre-requisites for entry to the examination: however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.
Methodology
This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities, and videos) to accommodate different learning styles This training will also leverage on participant’s personal life and work experiences.
Course Objectives
Specific Learning Objectives of the SIAM® Foundation Certification:
- Introduction to Service Integration and Management (SIAM)
- SIAM implementation roadmap
- SIAM and its relation to other management practices
- SIAM roles and responsibilities
- SIAM practices
- Processes to support SIAM
- SIAM challenges and risks
Outlines
Module 1: Introduction to Service Integration and management (SIAM)
- Fundamentals of SIAM
- SIAM methodology and the various structures suggested for the service integrator layer
Module 2: Service Integration and Management Implementation Roadmap
SIAM implementation key stages, the main objectives and activities of these stages.
Module 3: Service Integration and Management roles & responsibilities
Different SIAM roles and their responsibilities.
Module 4: Service Integration and Management practises
Difference practises of SIAM
Module 5: Processes to support Service Integration and Management
- Processes in a SIAM ecosystem
- Objective and SIAM considerations of the main processes that support Service Integration and Management
Service Integration and Management challenges and risks
Main challenges within a SIAM ecosystem, their associated risks and potential mitigation
Services Integration and Management and other practices
Importance of other practices to SIAM
