Course Details
Course Code: LITK; Instructor-led
Audience
Professionals in (IT) organizations
Prerequisites
A LEAN IT Foundation certificate is required for this course.
Methodology
This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise.
Students will receive a Lean IT Foundation classroom workbook containing all the presentation materials, the case study, the book Lean Thinking and sample exam questions.
Course Objectives
At the end of this course the student will be able to:
- Organize a Kaizen
- Lead a Kaizen
- Teach others the DMAIC model
- Identify and define problems
- Create a data collection plan
- Analyze the root cause of problems
- Understand and apply different improvement methods
- Make a control plan
- Ensure the sustainability of improvements.
Outlines
Module 1: Introduction to Kaizen
- Introduction and Kaizen concepts
- Kaizen, Kakushin and Kaikaku
- The DMAIC model
- Kaizen mindset
Module 2: Organizing Kaizen
- Kaizen team roles
- Improvement initiatives
- Plan and prepare a kaizen event
- Gain support
- Select the team
Module 3: A3 Method
- Goals of the A3 method
- Difference between Summarizing, Analyzing and Synthesizing
- Structure communication according to the Pyramid principle
- Summarize information into A3 format
Module 4: Define
- Select a Problem and Identifying owner
- Problem statement
- Scope of the problem
- Collect VoC information
- High level kaizen plan
Module 5: Measure
- The three generic types of units of work
- Measure and Validate Value Stream Map
- Data collection plan
- Qualitative and Quantitative
- Measurement systems
- Baseline and a Benchmark
- Quick Wins
Module 6 - Analyze
- Seven basic tools of Quality
- 5 Whys
- Cause & Effects matrix
- Failure Mode Effects Analysis (FMEA)
Module 7 - Improve
- How to identify improvement options
- Idea generation techniques
- Solution prioritization techniques
- How to test a solution
- Best and good practice solutions within IT
Module 8 - Control
- How to ensure the sustainability of the improvement
- Measurement of improvement
- Control plan
- Types of documentation
- Communication to stakeholders
