Course Details
Course Code: ITIL® Product Version 5; Duration: 3 Days; Instructor Led
Managing digital products in today’s complex, fast-moving environment demands more than technical know-how — it requires a structured, proven approach that connects product capabilities directly to business outcomes. The ITIL® Product (Version 5) certification equips IT professionals, product managers, and service leaders with the skills to manage digital products as integrated value streams, from initial discovery through to ongoing support.
Developed by AXELOS and globally recognised across industries, this industry-recognised certification positions you at the forefront of modern digital product management. Whether you are looking to advance your career, lead high-performing teams, or align your organisation’s product delivery with strategic goals, this course gives you the practical, job ready foundation to do exactly that.
This course is associated with ITIL Product Version 5 certification.
Audience
This course suits professionals involved in managing digital products and services:
- IT & Product: IT managers, product managers/owners, digital transformation leads
- Service & Operations: service/ operations managers, SREs, DevOps practitioners
- Business & Strategy: business analysts, enterprise architects, senior consultants
- Governance & Compliance: IT governance, risk, sourcing, and vendor management professionals
Prerequisites
ITIL Foundation (Version 5) certificate is required.
Methodology
This program will be conducted with interactive lectures, PowerPoint presentations, discussions and practical exercise
Course Objectives
Following the completion of the course, you will be able to:
- Understand the key concepts of digital products and services and how they deliver value
- Explain the scope, purpose, and benefits of the ITIL Product and Service Lifecycle Model
- Describe how value chain activities support each stage of the product lifecycle
- Apply the purpose, steps, roles, outputs, critical success factors (CSFs), and metrics for each lifecycle activity
- Explain how management practices enable value chain activities
- Describe how operating models and value streams support digital product management
- Understand how AI, automation, PRINCE2, and DevOps integrate with and strengthen lifecycle delivery
Outlines
Module 1: ITIL Foundation Recap & Digital Products Overview
- Introduction to digital products and services
- Benefits and challenges of the ITIL Product and Service Lifecycle from a product vendor perspective
Module 2: Discover
- Purpose, key concepts, and practices of the Discover activity
- Steps, outputs, success factors, and metrics
Module 3: Design
- Purpose, key concepts, and practices of the Design activity
- Steps, outputs, success factors, and metrics
Module 4: Acquire
- Purpose, key concepts, and practices of the Acquire activity
- Steps, outputs, success factors, and metrics
Module 5: Build
- Purpose, key concepts, and practices of the Build activity
- Steps, outputs, success factors, and metrics
Module 6: Transition
- Purpose, key concepts, and practices of the Transition activity
- Steps, outputs, success factors, and metrics
Module 7: Operate
- Purpose, key concepts, and practices of the Operate activity
- Steps, outputs, success factors, and metrics
Module 8: Deliver
- Purpose, key concepts, and practices of the Deliver activity
- Steps, outputs, success factors, and metrics
Module 9: Support
- Purpose, key concepts, and practices of the Support activity
- Steps, outputs, success factors, and metrics
Module 10: Managing the End-to-End Lifecycle
- Full lifecycle integration and management
- The ITIL AI Capability Model
- How AI and automation shape product management methods and tools
Module 11: ITIL and Complementary Frameworks
- How ITIL and DevOps work together in digital product and service lifecycle management
- How ITIL and PRINCE2 complement each other in product lifecycle delivery
