Course Details
Course Code: ITIL® Transformation Version 5; Duration: 3 Days; Instructor Led
Change is constant in IT. But knowing how to make that change stick — to embed it, sustain it, and turn it into real value for your organisation — that is a different skill set entirely. ITIL® Transformation (Version 5) is built around exactly that. It gives you a practical, structured approach to leading transformation across digital products and services, with the governance know-how and the globally recognised certification to show for it.
This is not a course about theory for theory’s sake. ITIL Transformation (Version 5) is designed to build the kind of job-ready expertise that translates directly into your day-to-day work — whether you are steering change programmes, aligning cross-functional teams, or navigating the increasingly AI-driven landscape of modern IT service management. If you have been waiting for the course that bridges the gap between where you are and where you want to be, this is it.
This course is associated with ITIL Transformation Version 5.
Audience
This course is a strong fit if involved in, IT service transformation. It is particularly relevant for:
- IT professionals and team leads moving into transformation or change management
- Managers and programme leads overseeing digital service delivery or organisational change
- IT governance, compliance, and advisory professionals aligning service management with business strategy
- Consultants supporting digital transformation, DevOps adoption, or AI-driven change
Prerequisites
Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5).
Methodology
This program will be conducted with interactive lectures, PowerPoint presentations, discussions and practical exercise
Course Objectives
ITIL Transformation (Version 5) covers everything you need to understand transformation — and apply it. By the end of the course, you will be able to:
- Explain core ITIL concepts and how they underpin transformation in digital environments
- Describe the full transformation model — layers, stages, steps, patterns, and how context shapes your approach
- Explain how tools, governance models, techniques, and measurements are used across a transformation initiative
- Explain how AI, DevOps, and PRINCE2 work alongside ITIL to create and sustain value
Outlines
Module 1: ITIL Foundation Recap and Transformation Overview
- Key concepts of ITIL
o ITIL Guiding Principles
o Products and services, product and service management
o ITIL Four Dimensions of Product and Service Management
o Components and purpose of the ITIL Value System (ITIL VS)
o ITIL Product and Service Lifecycle - Key concepts of ITIL Transformation
o Transformation and its scope in the ITIL context
o The difference between disruptive and uncertain change
o The characteristics of an effective approach to transformation
Module 2: The ITIL Transformation Model
- Layers, stages, steps, and contextual adaptation in transformation
- Introduction to common patterns for transformation
o Identify, describe, and differentiate the 3 types of common patterns: initiation, governance, execution.
Module 3: Initiation Patterns
- Apply initiation patterns at appropriate stages of the ITIL Transformation Model
Module 4: Governance Patterns
- Apply governance patterns at appropriate stages of the ITIL Transformation Model
Module 5: Execution Patterns
- Apply execution patterns at appropriate stages of the ITIL Transformation Model
Module 6: End-to-End Transformation Examples
- Describe and assess end-to-end transformation examples, identifying layers, stages, and patterns used
Module 7: Measurement, Learning, and Synthesis
- Tools, methods, and techniques for transformation
- Measurement and evidence: benefits, issues, and applying measures to transformational cases
- Learning and knowledge transfer: capturing, evaluating, and integrating signals and lessons into the organisation’s value system
Module 8: ITIL and AI
- Transformation in the AI context: AI’s role in readiness assessments and adaptive governance
- AI governance: the ITIL AI Capability Model and how AI governance supports transformation
Module 9: ITIL and Other Frameworks
- ITIL and DevOps: complementary use in managing the product and service lifecycle
- ITIL and PRINCE2: the role of project management in ITIL and complementary application across the service lifecycle
