Course Details
Course Code: HVIT; Duration: 3 Days; Instructor Led
Exam is included
Audience
The target audience for this qualification is:
- Individuals continuing their journey in service management
- ITSM managers & aspiring ITSM managers
- IT managers & practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
- Existing ITIL qualification holders wishing to develop their knowledge.
Prerequisites
For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
Methodology
This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise.
Course Objectives
This course prepares students for the ITIL 4 High Velocity IT exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of ITIL 4 to High Velocity IT, the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The course will also provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as The Cloud, Automation, and Automatic Testing. The ITIL 4 High Velocity IT qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT enabled services, teams and workflows.
Outlines
Module 1: Introduction to High-Velocity IT
- High-Velocity IT
- Digital Technology
- Digital Organizations
- Digital Transformation
Module 2: High-Velocity IT Approaches
- Purpose of the Explore Step
- Understanding Service Consumers
- Understanding Service Providers
- Understanding and Targeting Markets
Module 3: High-Velocity IT Operating Models
- Key Behavior Patterns
- ITIL Guiding Principles
Module 4: ITIL Building Blocks for High Velocity IT
- Digital Product Lifecycle
- Service Value Streams
- Four Dimensions of Service Management
- ITIL Management Practices
Module 5: High-Velocity IT Culture
- Purpose of Aligning Expectations and Agreeing Services
- Agreeing and Planning Value Co-Creation
- Negotiating and Agreeing a Service
Module 6: Supporting Models and Concepts for Purpose
- Ethics
- Design Thinking
Module 7: Supporting Models and Concepts for People
- Reconstructing for Service Agility
- Safety Culture
- Stress Prevention
Module 8: Supporting Models and Concepts for Progress
- Working in Complex Environments
- Lean Culture
- ITIL Continual Improvement Model
Module 9: High-Velocity IT Objectives and Techniques
- High-Velocity IT Objectives
- High-Velocity IT Technique
Module 10: Techniques for Valuable Investments
- Valuable Investments – The Measurement Criteria
- Valuable Investments – Need and Benefits
- Digital Product Lifecycle and Potential Value Realization
- Prioritization Techniques
- Minimum Viable Products and Services
- Product/Service Ownership
- A/B Testing
Module 11: Techniques for Fast Developments
- Basic Concepts Related to Fast Development
- Infrastructure as Code
- REVIEWS
- Continual Business Analysis
- Continuous Integration / Continuous Delivery (CI/CD)
- Continuous Testing
- Kanban
Module 12: Techniques for resilient Operations
- Introduction to Resilient operations
- Technical Debt
- Chaos Engineering
- Definition of Done
- Version control
- Algorithmic IT Operations
- ChatOps
- Site Reliability Engineering (Sre)
Module 13: Techniques for Co-created Value
- Basic concepts of co-created value
- Service experience
Module 14: Techniques for Assured Conformance
- Introduction to Assured Conformance
- DevOps Audit Defense Toolkit
- DevSecOps
- Peer Review
