ISO/IEC 20000 FOUNDATION

ISO/IEC 20000 FOUNDATION

Summary

Location

Location

Malaysia

Duration

Duration

3 Days
Format

Format

Public Class

Public Class

Course Details

ISO/IEC 20000 Foundation 2018 Duration: 3 days; /21 hours; Instructor-led/ remote online training

 

Audience

Anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.

Prerequisites

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful. It is recommended that students have taken the ITIL Foundation examination.

Methodology

This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities, and videos) to accommodate different learning styles This training will also leverage on participant’s personal life and work experiences.

Course Objectives

Specifically, the student will understand:

  • The background to ISO/IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used
  • The key terms and definitions used
  • The fundamental requirements for an SMS and the need for continual improvement
  • The processes, their objectives and high level requirements in a typical IT service provider scenario
  • Applicability and scope definition requirements
  • The purpose of internal and external audits, their operation and the associated terminology.
  • The operation of the APMG Certification Scheme
  • The relationship with best practices and related standards

Outlines

  • What is ISO/IEC 20000?
  • History/Background
  • Service management
  • Relationship with other frameworks and standards
  • Best practice
  • ISO 9001
  • ISO/IEC 27001
  • Certification, qualification,
  • organizations & roles
  • Scope
  • Management System Key Terms and Definitions
  • Key terms and definitions
  • Policy, process and procedures
  • General requirements, responsibilities and reviews
  • Context of the organization
  • Leadership
  • Planning
  • Support of the service management system
  • Performance evaluation Improvement
  • Service Management System
  • 8 Operation of the service management system
  • Integrated service management using best Practice
  • General Information
  • Applicability
  • Scope
  • Terms and Definitions
  • Types of Audit
  • Activities and roles for an audit
  • Audit evidence and outcomes
  • How Tools Can Support Certification
  • Overall ISO/IEC 20000 Summary

Trainers

Reviews

Interested In

ISO/IEC 20000 FOUNDATION

Starting From
RM4200
Intake Date
9-11 OCT 2023
Class Type
Private, Public

Why Us

Variety of Courses

Variety of Courses

Customizable Class

Customizable Class

Consultants Facilitate

Consultants Facilitate

HRDF Claimable

HRDF Claimable

Professional Certifications

Professional Certifications

Free Chat to Get Quote

Free Chat to Get Quote

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Course Name: ISO/IEC 20000 FOUNDATION
Duration: 3 Days
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