ISO Courses for Your Career Potential
Are you ready to supercharge your career with ISO courses? Dive into the world of service management with the ISO/IEC 20000 Foundation 2018 course offered by Info Trek in Malaysia. This dynamic, 3-day training adventure is designed for anyone looking to define, plan, audit, implement, or manage a service management system (SMS) based on ISO/IEC 20000-1:2018. No prerequisites are required, but some familiarity with service management concepts is a plus, making it accessible to a wide range of professionals.
The Path to Success
This ISO course is a game-changer. You’ll gain a deep understanding of the ISO/IEC 20000 standard, its components, and how it applies to real-world scenarios. With the latest teaching methods, including interactive lectures, group discussions, and real-life activities, you’ll not only learn but also experience the material. What sets this course apart is its emphasis on practical application, leveraging your personal and work experiences to make the learning process more effective and engaging.
Elevate Your Career
By completing the ISO/IEC 20000 Foundation 2018 course, you’ll be well-prepared to tackle the complexities of service management. This certification will open doors, enhance your professional skills, and demonstrate your commitment to excellence. Whether you’re already in the IT field or looking to break into it, this ISO course is your ticket to a brighter, more promising future. So, don’t miss out on this opportunity. Join Info Trek’s ISO course, and let’s journey together toward a more successful and fulfilling career.
Course Details
Duration: 2 days; /14 hours;Â Remote Online Training/Instructor Led
What You Will Learn
In today’s fast paced environment, customers are more demanding and competition more intense. Delivering quality products and services is more crucial than ever for survival and long-term success. Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance, increase customer satisfaction and gain a competitive edge.
Identify the structure and requirements of an effective QMS and what this means for you. Gain a thorough understanding of the history and development of ISO 9001:2015, key terms, definitions and the ISO standardized high level structure. You’ll learn to interpret and apply the key concepts and principles of the standard to existing processes within your organization.
Audience
Anyone involved in the planning, implementing, maintaining, supervising or auditing of an ISO 9001:2015 QMS.
Prerequisites
There are no formal prerequisites, however it will be useful for delegates to read the standard before attending the course.
Course Objectives
Obtain a detailed understanding of the key terms, definitions and requirements of ISO 9001:2015 and how the standard can help your organization to better meet customer needs.
COURSE BENEFIT
This course will help you:
- Identify the key requirements and benefits of ISO 9001:2015
- Manage quality and drive continual improvement
- Take steps to ensure that quality is at the heart of your organization
- Attract and retain customers by meeting their current and future needs better..
WHAT WILL YOU LEARN
You will learn about:
- Importance and benefits of an ISO 9001:2015 QMS
- Key requirements, terms and definitions of ISO 9001:2015
- Structure of ISO 9001:2015, which incorporates the Annex SL common framework for management system standards
- Main concepts such as risk-based thinking, process approach, Plan-Do-Check- Act, and 7 management principles.
- In-depth understanding of the requirements in ISO9001
Outlines
Day 1
Course aims, objectives and structure
Benefits to you, welcome and introductions
Quality Management System
- ISO 9001 history
- Who was involved in its development?
Benefits of a QMS
Key terms and definitions
- Key concepts 1: Risk-based thinking
- Key concepts 2: Process
- Key concepts 3: Process approach
- Key concepts 4: Plan-Do-Check-Act (PDCA)
- Key concepts 5: Management principles
Day 2
Review of Day 1 quiz
- Clause 4: Context of the organization
- Clause 5: Leadership
- Clause 6: Planning for the QMS
- Clause 7: Support
- Clause 8: Operation
- Clause 9: Performance Evaluation
- Clause 10: Improvement
Reflection and feedback
