ISO Courses for Your Career Potential
Are you ready to supercharge your career with ISO courses? Dive into the world of service management with the ISO/IEC 20000 Foundation 2018 course offered by Info Trek in Malaysia. This dynamic, 3-day training adventure is designed for anyone looking to define, plan, audit, implement, or manage a service management system (SMS) based on ISO/IEC 20000-1:2018. No prerequisites are required, but some familiarity with service management concepts is a plus, making it accessible to a wide range of professionals.
The Path to Success
This ISO course is a game-changer. You’ll gain a deep understanding of the ISO/IEC 20000 standard, its components, and how it applies to real-world scenarios. With the latest teaching methods, including interactive lectures, group discussions, and real-life activities, you’ll not only learn but also experience the material. What sets this course apart is its emphasis on practical application, leveraging your personal and work experiences to make the learning process more effective and engaging.
Elevate Your Career
By completing the ISO/IEC 20000 Foundation 2018 course, you’ll be well-prepared to tackle the complexities of service management. This certification will open doors, enhance your professional skills, and demonstrate your commitment to excellence. Whether you’re already in the IT field or looking to break into it, this ISO course is your ticket to a brighter, more promising future. So, don’t miss out on this opportunity. Join Info Trek’s ISO course, and let’s journey together toward a more successful and fulfilling career.
Course Details
Duration: 2 days; /14 hours; Remote Online Training/Instructor Led
What You Will Learn
Good businesses understand quality; great businesses implement it. An ineffective QMS can cost you time, money and customers. That’s why it’s important to get it right from the start. Implementing a framework based on ISO 9001:2015 helps your business consistently deliver and drive continual improvement in your products and services.
Gain the required skills to conduct a base-line review of your organization’s current position and implement the key principles of ISO 9001:2015. Using a step-by-step approach, you’ll learn how to develop an implementation plan, create necessary documentation, monitor your QMS and achieve continual quality improvement.
Audience
Anyone involved in the planning, implementing, maintaining or supervising of an ISO 9001:2015 QMS.
Prerequisites
You should have a good knowledge of ISO 9001:2015 and the key principles of a QMS. If not, we strongly recommend you attend our ISO 9001:2015 Requirements course.
Course Objectives
Develop the knowledge and skill required to implement an ISO 9001:2015 Quality Management System (QMS).
COURSE BENEFIT
This course will help you:
- Identify key benefits to your organization from implementing an effective QMS
- Develop a plan and determine the resources required for the implementation
- Apply good practice to the implementation using proven tools and techniques
- Implement a system that enables better response to customer requirements and market changes
- Provide products and services that consistently meet customer needs and enhance customer satisfaction.
WHAT WILL YOU LEARN
You will learn about:
- A typical framework for implementing ISO 9001:2015 following the PDCA cycle
- Considering key concepts and requirements of ISO 9001:2015 from an implementation perspective
- Implementing key concepts and requirements of ISO 9001:2015
- Specific documented information requirements of ISO 9001:2015
- Using gap analysis to conduct a baseline review of your current system.
Outlines
Day 1
Course aims, objectives and structure
Benefits to you, welcome and introductions
- Quality Management System
- Implementing a Quality Management System
- Overall project management process and link to PDCA
- Understand the context of your organization
- Documented information
- Determine the need for documentation
- Conduct baseline gap analysis
- Project plan
- Process approach
- Determine your coherent system
- Leadership
- Planning for the QMS
- Identifying risks and opportunities
Day 2
Review of Day 1 quiz
- Create your policy and objectives
- Support
- Determine knowledge and competence
- Operation
- Processes and Criteria for external providers
Performance Evaluation
- Monitoring, measurement, analysis and evaluation
- Internal audit, management review & improvement
- BSI Product (Technical) Manager interview
- Integration: High Level Structure (HLS)
- Course review and final questions
Course review and final questions
