ISO Courses for Your Career Potential
Are you ready to supercharge your career with ISO courses? Dive into the world of service management with the ISO/IEC 20000 Foundation 2018 course offered by Info Trek in Malaysia. This dynamic, 3-day training adventure is designed for anyone looking to define, plan, audit, implement, or manage a service management system (SMS) based on ISO/IEC 20000-1:2018. No prerequisites are required, but some familiarity with service management concepts is a plus, making it accessible to a wide range of professionals.
The Path to Success
This ISO course is a game-changer. You’ll gain a deep understanding of the ISO/IEC 20000 standard, its components, and how it applies to real-world scenarios. With the latest teaching methods, including interactive lectures, group discussions, and real-life activities, you’ll not only learn but also experience the material. What sets this course apart is its emphasis on practical application, leveraging your personal and work experiences to make the learning process more effective and engaging.
Elevate Your Career
By completing the ISO/IEC 20000 Foundation 2018 course, you’ll be well-prepared to tackle the complexities of service management. This certification will open doors, enhance your professional skills, and demonstrate your commitment to excellence. Whether you’re already in the IT field or looking to break into it, this ISO course is your ticket to a brighter, more promising future. So, don’t miss out on this opportunity. Join Info Trek’s ISO course, and let’s journey together toward a more successful and fulfilling career.
Course Details
Duration: 5 days; /35 hours; Instructor-led/ Remote online training
What You Will Learn
On completion of this training you will have the knowledge of ISO 14001:2015 requirements and methods for its implementation, and the skills to effectively lead, manage and delegate activities to ensure the effective implementation of 14001 within your organization
- What is an Environmental Management System? (EMS)
- Why an EMS is important to an organization and what are the benefits of an EMS
- The background of ISO 14001:2015
- The key concepts, principles and structure of ISO 14001:2015
- The terms and definitions used
- The main requirements of ISO 14001:2015
- Recognize a typical framework for implementing ISO 14001:2015 following the PDCA cycle
- Interpret key concepts and requirements of ISO 14001:2015 from an implementation perspective
- Identify the benefits specific to an organization in relation to implementing an effective EMS
- Conduct a base line review of an organization’s current position with regard to ISO 14001:2015
- Implement key concepts of ISO 14001:2015
- Implement key requirements of ISO 14001:2015
- To identify the leadership skills, based on best practice, to lead the
- implementation of a Management System, including:
- Leading the implementation project
- Support and planning tools
- Leading organizational change
- Effective delegation
- Motivation
Audience
Those who are responsible for the management and implementation of a ISO 14001:2015 management system
Prerequisites
n/a
Course Objectives
- Gain an in depth knowledge of the requirements of 14001
- Develop the confidence to apply this knowledge within your organization
- Be able to perform a detailed gap analysis and project plan
- Know what each clause requires for effective implementation
- Develop the management skills to be able to effectively lead the
- implementation of an effective ISO 14001:2015 management system within your organization
- Be able to prove your knowledge via completion of the courses exam
Outlines
Day 1
- Welcome and introductions
- Course aims, objectives and structure
- Environmental Management
- Key terms, definitions and concepts (processes, aspects and impacts)
- Why engage environmental management or an EMS?
- Background and history of ISO 14001
- Benefits of 14001
- Structure and development
- Key concept 3 – PDCA and EMS
- HLS and additional EMS structure
- Key concept 4 – Life cycle
- Clause 4: Context of the organization
- Clause 5: Leadership
- Clause 6: Planning
- Clause 7: Support
- Clause 8: Operation
- Clause 9: Performance evaluation
- Clause 10: Improvement
- Reflection and feedback
Day 2
- The implementation process
- Understanding the context of your organization
- Documented information requirements
- Baseline gap analysis and task/Gantt chart
- Leadership
- Planning
- Significant aspects and impacts
- Compliance obligations
- Risks and opportunities
- Actions
Day 3
- Support
- Operation
- Controls
- Performance evaluation
- Compliance evaluation
- Internal audit
- Management review
- Improvement
- Video – BSI Product (Technical) Manager
- Integration – High Level Structure
- Implementation feedback to management
Day 4
- Leadership and management
- Brainstorming
- Eight discipline problem solving (8D)
- Ishikawa/Fishbone
- Change management
- Delegation and motivation
Day 5
- Introduction to internal auditing
- Introduction/readiness to the exam
- Exam