ISO Courses for Your Career Potential
Are you ready to supercharge your career with ISO courses? Dive into the world of service management with the ISO/IEC 20000 Foundation 2018 course offered by Info Trek in Malaysia. This dynamic, 3-day training adventure is designed for anyone looking to define, plan, audit, implement, or manage a service management system (SMS) based on ISO/IEC 20000-1:2018. No prerequisites are required, but some familiarity with service management concepts is a plus, making it accessible to a wide range of professionals.
The Path to Success
This ISO course is a game-changer. You’ll gain a deep understanding of the ISO/IEC 20000 standard, its components, and how it applies to real-world scenarios. With the latest teaching methods, including interactive lectures, group discussions, and real-life activities, you’ll not only learn but also experience the material. What sets this course apart is its emphasis on practical application, leveraging your personal and work experiences to make the learning process more effective and engaging.
Elevate Your Career
By completing the ISO/IEC 20000 Foundation 2018 course, you’ll be well-prepared to tackle the complexities of service management. This certification will open doors, enhance your professional skills, and demonstrate your commitment to excellence. Whether you’re already in the IT field or looking to break into it, this ISO course is your ticket to a brighter, more promising future. So, don’t miss out on this opportunity. Join Info Trek’s ISO course, and let’s journey together toward a more successful and fulfilling career.
Course Details
Duration: 2 days; /14 hours; Remote Online Training/Instructor Led
What You Will Learn
The adoption of the quality, environmental, occupational health and safety management system is intended to enable an organization to improve its Quality, Environmental and OH&S performance.
An internal audit is an essential element to an effective management system, and by attending this course you will benefit by learning and developing the skills to help improve your organization’s Quality, Environmental and OH&S performance.
This course develops the necessary skills to assess and report on the conformance and implementation of processes based on ISO 9001, ISO 14001 & ISO 45001. You’ll learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities.
You will learn about:
- The guidelines of management system auditing according to ISO 19011:2011
- The application of these guidelines to auditing ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
Have the skills to:
- Initiate the audit
- Prepare audit activities
- Conduct audit activities
- Prepare and distribute the audit report
- Complete the audit
- Audit follow up
Audience
Anyone involved in auditing, maintaining, or supervising, of an IMS (based on ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018) management system
Prerequisites
You should have a good knowledge of ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018, and the key principles of an Quality, Environmental and OH&S MS. If not, we strongly recommend you attend our ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 Requirements course.
Course Objectives
To provide guidance and practical experience in planning, executing, reporting and audit follow up of an IMS (based on ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018) internal audit, when monitoring the effectiveness and conformity of an IMS.
This course will help you:
- Prepare, conduct and follow-up on IMS (based on ISO 9001:2015, ISO
- 14001:2015 & ISO 45001:2018) audit activities
- Identify and apply the benefits and requirements of an IMS audit
- Gain the skills to assess an organization’s capability to manage its IMS
- Write factual audit reports and suggest corrective actions
Outlines
Day 1
- Benefits to you, welcome and introduction
- Benefits to you, welcome and introductions
- Course aim, objectives and structure
- ISO 9001, ISO 14001 & ISO 45001 components overview
- Requirements for internal audits
- Guidelines for auditing management systems ISO 19011
- Auditing terms and definitions
- Intended outcome: ISO 9001, ISO 14001 & ISO 45001
- What is a management system audit
- Plan, execute, report, close-out
- What is a process, process approach, integrated process approach
- Audit process, evidence and criteria
- Principles of auditing and typical audit activities
- Audit programme
- Audit objective, scope and criteria
- Auditor responsibilities
- Initiating the audit
- Document review
- Sampling
- Audit plan
- Work documents, checklist preparation
Day 2
- Recap of day 1
- Opening meeting
- Communications and personal behaviour
- Verifying information and recording the facts
- Generating audit findings – based on case study
- Documenting nonconformities
- Audit report (typical contents)
- Preparing audit conclusions
- Closing meeting
- Conduct a closing meeting
- Conducting audit follow-up
- Course review and final questions
