ISO Courses for Your Career Potential
Are you ready to supercharge your career with ISO courses? Dive into the world of service management with the ISO/IEC 20000 Foundation 2018 course offered by Info Trek in Malaysia. This dynamic, 3-day training adventure is designed for anyone looking to define, plan, audit, implement, or manage a service management system (SMS) based on ISO/IEC 20000-1:2018. No prerequisites are required, but some familiarity with service management concepts is a plus, making it accessible to a wide range of professionals.
The Path to Success
This ISO course is a game-changer. You’ll gain a deep understanding of the ISO/IEC 20000 standard, its components, and how it applies to real-world scenarios. With the latest teaching methods, including interactive lectures, group discussions, and real-life activities, you’ll not only learn but also experience the material. What sets this course apart is its emphasis on practical application, leveraging your personal and work experiences to make the learning process more effective and engaging.
Elevate Your Career
By completing the ISO/IEC 20000 Foundation 2018 course, you’ll be well-prepared to tackle the complexities of service management. This certification will open doors, enhance your professional skills, and demonstrate your commitment to excellence. Whether you’re already in the IT field or looking to break into it, this ISO course is your ticket to a brighter, more promising future. So, don’t miss out on this opportunity. Join Info Trek’s ISO course, and let’s journey together toward a more successful and fulfilling career.
Course Details
Duration: 5 days; /35 hours;Â Instructor-led
What You Will Learn
Auditing is crucial to the success of any management system. As a result, it carries with it heavy responsibilities, tough challenges and complex problems. This five-day  intensive course trains ISMS auditors to lead, plan, manage and implement an Audit Plan. It also empowers them to give practical help and information to those who are working towards certification and also provides the knowledge and skill required to carry out 2nd party auditing (suppliers and subcontractors).
Audience
This course is suitable for those wishing to Lead audits of ISMS in accordance with ISO 27001:2013 (either as a 2nd party, or 3rd party auditor), those wishing to learn about  effective audit practices. Security and quality professionals, existing information  security auditors who wish to expand their auditing skills and consultants who wish to provide advice on ISO 27001:2013 ISMS Auditing.
Prerequisites
Delegates are expected to have the following prior knowledge:
Management systems
Understand the Plan-Do-Check-Act (PDCA) cycle.
Information security management (Knowledge of the following information security management principles and concepts):
- Awareness of the need for information security
- The assignment of responsibility for information security
- Incorporating management commitment and the interests of stakeholders
- Enhancing societal values
- BSI Training Academy
- ISM04101_1022 Page 2 of 5
- Using the results of risk assessments to determine appropriate controls to
- reach acceptable levels of risk
- Incorporating security as an essential element of information networks and systems
- The active prevention and detection of information security incidents
- Ensuring a comprehensive approach to information security management
- Continual reassessment of information security and making of modifications as appropriate
ISO/IEC 27001
Knowledge of the requirements of ISO/IEC 27001 (with ISO/IEC 27002) and the commonly used information security management terms and definitions, as given in ISO/IEC 27000.
Course Objectives
- Effective auditing helps to ensure that the measures you put in place to protect your
- organization and your customers are properly managed and achieve the desired result the main requirements of ISO/IEC 27001
Outlines
Day 1
- Benefits to you, welcome and introductions
- Course aims, objectives and structure
Module 1: First, second and third party audits
Module 2: Audit process
Module 3: Audit objectives, scopes and criteria’s
Module 4: Audit resources
Module 5: Audit methods
Module 6Stage 1 audit
Module 7: Stage 2 audit
Module 8: Audit plan
Module 9: Work documents
Module 10: Opening meeting
Module 11: Audit evidence
Module 12: Effective communication
Module 13: Audit findings
Module 14: Audit meetings
Module 15: Closing meeting
Module 16: Audit reports
Module 17: Audit follow-Up
Module 18: Course review and summary
Day 2
- Day 1 review
Module 19: Purpose and business benefits of an ISMS
Module 20: Terminology
Module 21: Plan-Do-Check-Act
Module 22: ISMS context
Module 23: Role of the auditor
Module 24: ISMS documentation
Module 25: Initiating the audit
Module 26: Document review
Module 27: Audit plan
Module 28: Work documents
Module 29: Opening meeting
Module 30: Observations
Module 31: Auditing ‘Top Management’
Day 3
- specimen exam: Sections 1 and 2 review
Module 31: Auditing ‘ContextÂ
Module 32: Auditing ‘Actions to address risks and opportunities’
Module 33: Tutorial on body language
Module 34: Audit trails
Module 35: Auditing ‘Objectives, resource and competence’
Module 36: Auditing ‘Operations and monitoring….’
Day 4
- Specimen exam: Section 3 review
Module 37: Auditing ‘Continual improvement’
Module 38: Nonconformities Closing meeting
Module 39: Audit report
Module 40: Audit follow-up
Module 41: Specimen exam: Section 4
Day 5
- Specimen exam: Section 3 review
Module 42: Hand in homework – audit report
Module 43: The certification and accreditation process, the role of CQI and IRCA, the  CQI and IRCA ISMS auditor certification requirements and code of conduct
Module 44: Final questions/final revision Evaluation
Module 45: Evaluation
Module 46: Introduction/readiness to the exam
Module 47: Exam
