Course Details
Course Code: CMF; Duration: 3 Days; Instructor-led
The Change Management Foundation course provides participants with a basic but solid grounding in the Principles of Change Management, as they are summarized in the reference literature. The Change Management foundation course is aimed to get the basics to understand why change happens, how change happens and what needs to be done in order to make change a more welcomed concept. In particular this course should be delivered in organizations looking for insights into different frameworks and ways of approaching change at an individual, team and organizational level.
This course is delivered using a case study and an exercise kit designed to further enhance and cement the candidates understanding of the subject. Students who have attended this course are suitably prepared to successfully take the associated Change Management Foundation certification exam which is a requirement for attending the Change Management Practitioner course. Mock examinations are provided and used as a preparation to the final exam.
Audience
Program, Project and Business Managers, HR representatives, any member of a team involved in a transformation.
Prerequisites
Delegates will be expected to have completed the assigned pre-course study material prior to attending this course. Such material will be sent to delegates approximately two weeks before the start of your course.
Methodology
This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise.
Course Objectives
At the end of this course, you will be able to:
- Understand how to support people during change
- Appreciate different approaches to change management
- Appreciate why teams are important in change
- Understand what factors contribute to team success and team performance
- Familiarize with key metaphors describing how organizations change
- Understand what assumptions people may have about organizational change
- Be aware of what key areas need to be considered when planning organizational change
- Understand the difference between management and leadership
- Take the Change Management Foundation Certification exam
Outlines
Module 1: Introduction, Change Management Context, Learning
- Learning process and styles
- Learning dip
Module 2: Change and the individual
- Models of individual change
- Motivation
- Individual differences
Module 3: Change and the organization
- Metaphors of organizations
- Organization culture and change
- Models of change
- Key roles in organizational change
- Drivers of change
- Developing vision
- Benefits Management
Module 4: Stakeholder Strategy
- Principles
- Identifying and segmenting stakeholders
- Personas and empathy maps
- Stakeholder mapping
- Influencing strategies
Module 5: Communication & Engagement
- Communications biases
- Feedback and communications approaches
- Communicating change – factors, barriers and approaches
- Communications channels {Push-Pull & Lean-Rich)
- Planning communications
Module 6: Change Impact
- Identifying and assessing change impact
- Stakeholder impact assessment
- Change severity assessment
Module 7: Change Readiness
- Motivation to change and supporting individuals
- Change agent networks
- Building organizational change readiness
- Building the change team
- Change management plan
- Preparing for resistance
Module 8: Exam Preparation
- Exam revision and preparation
