Course Details
Course Code: ITIL® Foundation Bridge Version 5; Duration: 1 Day; Instructor Led
If you hold an ITIL 4 Foundation certification, this course is your most direct route to staying current. The ITIL® Foundation Bridge (Version 5) is designed specifically for certified professionals who want to upgrade their credentials without repeating what they already know. Every hour of this course counts — covering only the new concepts, updated models, and refined terminology introduced in ITIL Foundation (Version 5).
As organizations face increasing complexity in digital operations, the demand for professionals who understand modern IT service management has never been higher. This course positions you to meet that demand with updated, applicable knowledge that reflects how services are being designed, delivered, and improved today.
This course is associated with ITIL Foundation Version 5 certification
Audience
This course is for ITIL 4 Foundation certificate holders who want to know what’s new in Version 5 and get their certification upgraded. If you work in IT services, digital operations, or product delivery, this is the fastest, most focused way to get there.
It’s built for professionals across these areas:
- IT & Operations
- Management & Leadership
- Product & Design
- Service & Delivery
Prerequisites
ITIL® 4 Foundation certificate is required.
Methodology
This program will be conducted with interactive lectures, PowerPoint presentations, discussions and practical exercise
Course Objectives
Following the completion of the course, you will be able to:
- Identify the key enhancements in ITIL Version 5 and explain what changed from ITIL 4
- Describe how ITIL Version 5 reflects modern digital and AI-enabled environments
- Apply updated ITIL terminology consistently across teams, partners, and stakeholders
- Explain how value is co-created across the full stakeholder ecosystem
- Understand the ITIL Value System and its core components
- Describe governance and the role of the ITIL Guiding Principles in Version 5
- Explain the ITIL Product and Service Lifecycle Model and its value chain activities
- Understand value streams and how they are mapped and managed
- Apply the Four Dimensions of Product and Service Management in practice
- Explain how AI governance is addressed within ITIL Version 5
- Understand how ITIL Version 5 integrates with PRINCE2® and DevOps
Outlines
Module 1: Key Concepts of Digital Product and Service Management
- Product and service management, service offering, value co-creation
Module 2: Service Relationships
- Organization, service provider, service consumer, and digital product vendor roles
- Basic, cooperative, and collaborative (partnership) service relationships
- Service journey, sponsor, customer, and user roles
- Service quality, service levels, and Service Level Agreements (SLAs)
- Utility, warranty, user experience, and sustainability
Module 3: The ITIL Value System (ITIL VS)
- Components: guiding principles, governance, value chain, management practices, continual improvement
- Purpose of the ITIL Value System
Module 4: Governance
- Definition of governance and its enabling nature
- Key governance activities
Module 5: ITIL Guiding Principles
- How the guiding principles interact and work together
Module 6: Value Chain, Lifecycle Activities & Management Practices
- ITIL Product and Service Lifecycle introduction
- Purpose of lifecycle management activities
- Value chain and management practices overview
Module 7: Value Streams
- Key concepts of value stream mapping and management
- Purpose and application of value stream management
Module 8: Continual Improvement
- The ITIL Continual Improvement Model and its steps
- Role of continual improvement within the ITIL Value System
Module 9: The Four Dimensions of Product and Service Management & AI
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal and external factors
- Introduction to AI
- ITIL AI Governance
Module 10: ITIL Integration with Other Frameworks n Title
- ITIL and DevOps
- ITIL and PRINCE2®
