Company                     :           Nota Asia (M) Sdn Bhd

Position Title               :           Senior Technical Trainer / Learning Consultant (Permanence)

Duration                      :           Feb 2008 – Feb 2010

Responsibility             :

• Provided high-level technical training, including classroom, train-the-trainer, video conferencing, webinars, lunch- break sessions and Q&
• Trained and consulted participants on complex enterprise network infrastructure, defensive and offensive security, enterprise system infrastructure solutions and best practic
• Developed course content and customized syllabus to meet customer’s project requirement
• Provided pre-sales support with sales executives, held presentations and conducted TNA to suggest suitable technical courses for customer
• Assisted in program launch events and provided technical certification previews and mini-semin
• Proctored hands-on lab in principle-organized semin
• Provided on-site training and consultation
• Trained sales staff on latest certification cou

Company                     :           Nota Asia (M) Sdn Bhd

Position Title               :           Senior Technical Trainer / Learning Consultant (Freelance)

Duration                      :           Feb 2006 – Feb 2007

Responsibility             :           Same as above

Company                     :           AdvanceCom Networking

Position Title               :           Senior IT Consultant / Associate Partner (Contract)

Duration                      :           Oct 2005 – Jan 2006

Responsibility             :

• Evaluated user needs and system functionality by ensuring IT facilities met the needs of individuals and projects.
• Planned, developed and implemented IT budget by obtaining competitive prices from suppliers for cost effectiveness.
• Managed scheduled upgrades and security backups of hardware and software systems
• Managed crisis situations which may involve complex technical system solutions; ie Active Directory services, Microsoft Exchange mail servers, Cisco router ACL and PIX/ASA policies, enterprise LAN/WAN infrastructure etc.
• Managed project implementation life-cycle to meet delivery dateline.
• Mentored and trained new IT support staff by keeping them up to date with the latest technologies and best practices
• Ensured the smooth running of all IT systems, including anti-virus software, print services and email provision;
• Planned, developed and implemented VoIP, phones, security & internet connectivity
• Provided on-site technical training services at authorized/certified training centres and customers’ premise.

Company                     :           Shell IT International Malaysia

Position Title               :           Backup and Storage Consultant/Administrator

Duration                      :           Apr 2005 – Sept 2005

Responsibility             :

• Played the key role in the planning, deployment and support of Galaxy systems, magnetic drives and tape libraries.
• Provided backup support for SAN storage, SAP systems, Linux and Windows Server operating environments.
• Supported application requirements for backup including Exchange Server, SQL Server and Oracle.
• Provided operational and on-call rotation support in a 24×7 environment and ensure highest level of customer support through proactive problem ownership and management, and adherence to change management standards.
• Performed appropriate systems design, capacity planning, monitoring and tuning activities. Assisted with scripting and automation of the systems environment.
• Was responsible for IS departmental policies and procedures and standards as outlined by management.

Company                     :           KDDI Malaysia Sdn Bhd

Position Title               :           IT Consultant

Duration                      :           Jan 2004 – Mar 2005

Responsibility             :

• Analyze IT requirements within companies and provided independent and objective advice on the use of IT infrastructure.
• Managed IT project life-cycle handling roles from pre-sales, planning, designing, implementation and maintaining according to standard.
• Strategic planning and operational efficiency advisary for inter-branch VoIP and PABX integration.
• Planned and implemented extranet network connections for local and abroad customers involving internet IP-VPN, Frame- Relay and MPLS solutions.
• Desigedn enterprise campus network for customers to ensure SONA architecture is according to Cisco’s ECNM model utilizing Cisco’s multi-layer switches; 6500 and 4000 series chassis-switch and 3500 series.
• Maintainedcustomer accounts nationwide.
• Provided training to staff and Prove of Concept (POC) to customers on new solutions.

Company                     :           HP Malayisa Sdn Bhd

Position Title               :           Technical Network Support Specialist 

Duration                      :           Feb 2002 – Dec 2003

Responsibility             :

• Installed, configured, and supported the LANs, WANs and Internet systems.
• Maintained network and workstation hardware and software.
• Monitored network to ensure network availability to all system users and performed necessary maintenance to support network availability for the whole of Asia Pacific Region.
• Supervised network support technicians and planned, co- ordinated, and implemented network security measures.
• Managed performance tuning and capacity planning activities to enhance the performance of the network resources.
• Performed routine backups and archival of files stored on the network to assist with disaster recovery supporting approximately 5,000 end user clients and 30 regional accounts.
• Analyzed user support statistics and other data and recommend appropriate measures.
• Maintained  the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.

Company                     :           Tridium Technologies Sdn Bhd

Position Title               :           Systems Engineer

Duration                      :           Sept 2001 – Feb 2002

Responsibility             :

• Deployed and configured Microsoft Windows Client OS including Windows 95, 98, NT4.0 Professional, 2000 Professional and XP Professional.
• Performed configuration and maintenance work for 20 customer accounts nationwide on Windows 2000/2003 and Microsoft Exchange 2003.
• Maintained Active Directory, DNS resolution and MX records for Microsoft Exchange and Linux mail servers.
• Planned and determined system specifications, processes and for implementation of group policy objects and security policies.
• Defined complex system requirements for software and networks.
• Ensured system hardware and software are compatible and capable of required performance metrics.

TRAINER’s CLIENTS BASE

Below are some of the customers that have benefited from his expertise:

• AVON
• Bank Pembangunan Malaysia
• Canon Marketing Malaysia
• CSA
• Datacraft
• Dell
• Digi
• HP Malaysia
• IBM
• Institute Kimia Malaysia
• Intel Malaysia
• iPerintis
• Kulim Technology Park
• Maersk Line
• Malaysia Airport Technologies
• Mesiniaga Bhd
• Ministry of Defense Malaysia
• Perodua Manufacturing
• Shell SITI
• Telekom Malaysia
• Tenaga Nasional Bhd
• T-Systems
• UiTM Shah Alam
• Uniten Kuantan
• Universiti Utara Malaysia
• Volubill