Course Details
Course Code: OL13I(1); Instructor-led
Audience
This course is designed for Clerks, Officers, Supervisors, Administrators, Executives, Managers, and all personnel involved in Outlook.
Prerequisites
Basic knowledge of Microsoft Excel is essential with the follow pre-requisites:
- Have attended Microsoft Outlook – Foundation Level; OR
- Able to switch between task applications
- Able to Open, Reply, Forward and Delete emails
- Able to Create new emails
- Able to Perform spelling check in an email message
- Able to Create new Contacts
- Able to Change the Contact View
- Able to Create Contact Group
Methodology
This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise.
Course Objectives
Upon completion of this program, participants should be able to:
- Create and Delete Task
- Update Task Completion
- Expand and Collapse Conversations
- Clean up a Folder or Conversation
- Use Default Quick Steps
- Create, Delete and Reset Quick Steps
- Create Default Search Folders
- Create Custom Search Folders
- Modify and Delete Search Folders
- Configure Junk Mail Options
- Manage Blocked and Safe Senders Lists
Outlines
Module 1: Working With Tasks
- Opening The Tasks Folder
- Creating Tasks
- Changing The Task View
- Updating Task Completion
- Deleting Tasks
Module 2: Using Conversations
- Opening Messages
- Replying To Messages
- Forwarding Messages
- Deleting Messages
Module 3: Using Quick Steps
- Using Default Quick Steps
- Creating New Quick Steps
- Deleting Quick Steps
- Resetting Quick Steps
Module 4: Using Search Folders
- Creating Default Search Folders
- Creating Custom Search Folders
- Using Search Folders
- Modifying Search Folders
- Deleting Search Folders
Module 5: Managing Junk Mail
- Configuring Junk Mail Options
- Using The Junk E-Mail Folder
- About The Phishing Filter
- About Automatic Downloads
- Managing Blocked And Safe Senders Lists
