Unleash Your Potential with Our Lean Course
Are you ready to transform your IT career and become a true master of efficiency? Look no further than our Lean IT Foundation With Case Study course. This program is designed for any member of an IT organization, and it’s your gateway to understanding and implementing Lean principles in the dynamic world of technology.
What You'll Learn
In this engaging and interactive course, you’ll delve into the fascinating world of Lean IT. We’ll equip you with the knowledge and skills to analyze customer value, streamline processes, and solve problems effectively. With Lean, you’ll uncover the secrets to reducing waste, enhancing efficiency, and exceeding customer expectations. As you progress through the modules, you’ll gain insights into the history of Lean, the importance of customer focus, and the power of structured problem-solving using the Kaizen approach.
Elevate Your Career
By completing this Lean course, you’ll not only gain a deep understanding of Lean principles but also earn a Lean IT Foundation Certification. Armed with this valuable credential, you’ll stand out in the competitive IT industry, opening doors to exciting career opportunities. Whether you’re a seasoned IT professional or just starting your journey, our Lean course will empower you to thrive in the fast-paced and ever-evolving world of technology. Don’t miss this chance to unlock your potential and boost your career with Lean IT Foundation.
Are you ready to embrace Lean thinking and revolutionize your IT career? Join us and embark on a transformative learning journey that will set you on the path to success.
Course Details
Course Code: LITF; Course Duration: 2 Days; Instructor-led
IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business.
The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.
Course Approach:
The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required.
This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track.
Exam is included
Audience
This course is specially design for any member of an IT organization.
Prerequisites
- Required: DASA DevOps Fundamentals certificate
- Beneficial: Basic familiarity with Agile, Scrum, Lean, and ITSM principles
Methodology
This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise.
Students will receive a Lean IT Foundation classroom workbook containing all the presentation materials, the case study, the book Lean Thinking and sample exam questions.  Â
Course Objectives
Upon completion of this program, participants should be able to:
- Understand the concepts behind Lean and how Lean can be applied in IT
- Analyze customer value and translate the voice of the customer to processes
- Understand Lean concepts as customer value, value streams, flow, pull, perfection
- Diagnose and improve processes with value stream mapping
- Problem solving with the Kaizen approach
- Work with the DMAIC improvement cycle
- Designate improvement activities that improve process results
- Understand what behaviors & attitudes are essential within Lean organizations
- Prepare the student to take the Lean IT Foundation Certification exam
Outlines
Module 1: Introduction to Lean
- Introduction
- The history of Lean
- The key elements of Lean
- The concept of Waste, Variability and Inflexibility
- The five dimensions of Lean IT
Module 2: The Customer
- Customer Value
- Voice of the Customer
- Value-add and non-value-add work
- Critical-to-quality tree
- Value streams in IT
- Cost of Poor Quality
Module 3: The Process
- The concept of a process
- SIPOC diagramming
- Creating a Value Stream Map
- Analyzing a Value Stream Map
Module 4: Performance
- What is performance?
- Key Performance Indicators
- Operational Process Efficiency
- Skills and Knowledge matrix
Module 5: Organization
- Organizational structure and customer focus
- Performance Dialogue
- Visible Management
- Day Start and Week board
Module 6 - Problem Solving
- Structured Problem Solving
- KAIZEN approach
Module 7 - Behavior & Attitude
- Lean Leadership & Behavior
- Organizational Change
- Change Story
Module 8 - Exam Preparation
- Sample Exam
- How to prepare for the exam
- Check Out
