ITIL® 4 STRATEGIST: DIRECT, PLAN & IMPROVE

ITIL® 4 STRATEGIST: DIRECT, PLAN & IMPROVE

Summary

Location

Location

Malaysia

Duration

Duration

3 Days
Format

Format

Public Class

Public Class

Master ITIL 4 with 'ITIL 4 Direct, Plan and Improve'

Are you ready to elevate your career in the world of IT and service management? Look no further than ‘ITIL 4 Direct, Plan and Improve’ (ITIL 4 DPI), a transformative course offered by Info Trek in Malaysia. ITIL 4, short for Information Technology Infrastructure Library, is the gold standard in IT service management, and this course is your key to mastering its Direct, Plan, and Improve aspects.

Unlock Your Potential

This course is tailored for managers of all levels who are passionate about shaping strategy and fostering continuous improvement within their teams. It’s not just about theory; it’s about practical application. But before you embark on this journey, make sure you hold your ITIL 4 Foundation certificate, as it’s a prerequisite for admission.

What to Expect

Through interactive lectures, dynamic discussions, and hands-on exercises, you’ll grasp the key concepts of DPI, learn how to direct and plan effectively, and integrate essential principles into your service value system. You’ll also dive into organizational change management, measurement and reporting, and much more. By the end of this course, you won’t just be familiar with ITIL 4; you’ll be equipped to lead and innovate in the world of IT service management.

Don’t miss the chance to become an ITIL 4 maestro with ‘ITIL 4 Direct, Plan and Improve’ from Info Trek. It’s not just a course; it’s a career game-changer. Enroll today and pave the way for a brighter professional future.

Course Details

Course Code: DPI; Duration: 3 Days; Instructor Led

Exam is included

Audience

The target audience for this qualification aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.  

Prerequisites

For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

Methodology

This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise.

Course Objectives

This course prepares students for the ITIL 4 Direct, Plan and Improve exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organization. 

 

Following the completion of the course, participants will be able to understand and know:

  • The Key Concepts of Direct, Plan & Improve
  • The scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • The role of GRC and know how to integrate the principles and methods into the service value system
  • How to use the key principles and methods of continual improvement for all types of improvements
  • How to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • How to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • How to direct, plan and improve value streams and practices

Outlines

  • Direct Plan & Improve (DPI)
  • ITIL 4 DPI and the Value Chain
  • Key terms
  • Key Concepts
  • Value, outcomes, costs and ricks in direct, plan and improve
  • Scope of Control
  • Role of Governance, Risks and Controls
  • Continual Improvement
  • Assessment Objectives and Methods
  • Build, Justify and Advocate for a Business Case
  • Organizational Change
  • Key Principles and Methods of Communication
  • Measurements and Reporting
  • Value Streams & Practices
  • Developing a Value Stream Map
  • Designing a Workflow
  • Addressing the 4 Dimensions
  • Applying the Guiding Principles
  • Ensuring & Utilizing Feedback

Trainers

Reviews

Interested In

ITIL® 4 STRATEGIST: DIRECT, PLAN & IMPROVE

Starting From
RM7000
Intake Date
26-28 FEB 2024
,
17-19 APR 2024
,
19-21 JUNE 2024
,
19-21 AUG 2024
,
28-30 OCT 2024
,
2-4 DEC 2024
Class Type
Private, Public

Why Us

Variety of Courses

Variety of Courses

Customizable Class

Customizable Class

Consultants Facilitate

Consultants Facilitate

HRDF Claimable

HRDF Claimable

Professional Certifications

Professional Certifications

Free Chat to Get Quote

Free Chat to Get Quote

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