DEVOPS AND ITSM

DEVOPS AND ITSM

Summary

Location

Location

Malaysia

Duration

Duration

1 Day
Format

Format

Public Class

Public Class

Unleash Your Potential with the DASA DevOps Course

Elevate Your Career with DevOps Expertise

Are you ready to take your IT career to the next level? Look no further than the DASA DevOps Course, a one-day journey that can transform your professional life. In today’s fast-paced corporate world, DevOps has become the linchpin for success. This course is tailored for DevOps Engineers, Product Owners, System Administrators, and many more IT roles, making it a crucial stepping stone in your career.

What You'll Gain

With a high-impact, accelerated learning approach, this course equips you with in-depth knowledge of ISO/IEC 20000 and its correlation with other standards. You’ll understand the certification process, service management best practices, and key concepts of ISO/IEC 20000-1. Plus, you’ll master the art of conducting audits, a skill in high demand. The DASA DevOps Course isn’t just education; it’s a career catalyst.

Jump on this opportunity to differentiate yourself, boost your skill set, and become a sought-after professional. Your career’s transformation begins here.

Course Details

Course Duration: 1 day; / 7 hours; Instructor-led/ remote online training

The IT Service Management (ITSM) and DevOps methodologies have been gaining momentum in organizations looking to improve their IT operations and service delivery. This 1-day training program is designed to equip participants with the foundational knowledge and skills required to effectively leverage ITSM in a DevOps environment.

The training program provides a comprehensive overview of the ITSM and DevOps domains, and explores how they can work together to achieve organizational objectives. It delves into the critical components of both methodologies, highlighting their similarities and differences, and showcasing how they can be integrated for maximum impact.

Participants will learn about the key principles and practices of DevOps, including continuous integration and deployment, automated testing, and infrastructure as code. They will also gain an understanding of the fundamental concepts of ITSM, such as service design, service transition, and service operation.

The training program features various group discussions and a case study that provides practical examples of how DevOps can be applied in an ITSM environment. By the end of the training, participants will have a clear understanding of how DevOps can be integrated with ITSM to create a seamless and efficient IT service delivery process.

No Exam for this course

 

Audience

Individuals involved in IT development, IT operations or IT service management individuals whose role is affected by DevOps and continuous delivery, such as the following IT roles:
DevOps Engineers
Product Owners
Integration Specialist
Operations Managers
Incident and Change Managers
Other IT and Process Managers
System Administrators
Network Administrators
Business Managers
Automation Architects
Enterprise Architects

Prerequisites

Basic familiarity with Agile, Scrum, Lean, and ITSM principles is beneficial.

Methodology

This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities, and videos) to accommodate different learning styles This training will also leverage on participant’s personal life and work experiences.

Course Objectives

At the end of this course, you will be able to:

  • Relate and complement DevOps and ITSM
  • Describe DevOps
  • Discuss the value of ITSM in a DevOps environment
  • Explain how to utilize ITSM processes in DevOps teams

Outlines

  • ITIL Refresh
  • Overview of ITIL® Key Lifecycle Phases and Outputs
  • What is DevOps?
  • Challenges Leading to DevOps
  • A Brief History of DevOps
  • How DevOps make it easy for a business to work with IT?
  • How DevOps drives business performance?
  • Why DevOps? (The Benefits)
  • DevOps Core Principles
  • Defining a DevOps Team
  • DevOps Organization
  • Activity-Focused vs. Product-Focused
  • Automate Everything and Obtain Immediate Feedback
  • Continuous Delivery
  • Culture
  • Different Starting Points
  • DevOps Journeys
  • Case Study: EJ Airways
  • Group Discussion: DevOps Impact on EJ Airways
  • ITIL® and DevOps Complement Each Other
  • Positioning DevOps in ITSM Processes
  • Why DevOps and ITIL® need each other?
  • Realization of DevOps Teams Objectives Through ITIL®
  • DevOps Teams in EJ Airways
  • EJ Airways Baggage Handling System: Stop Your Work
  • Group Discussion: ITSM Providing a Solid Base for DevOps in Operation
  • Introduction Case for Design and Transition
  • Group Discussion: ITSM Providing a Solid Base for DevOps in Design and Transition (Optional)
  • DASA Competence Framework
  • DASA Mission
Accordion Content

Trainers

Reviews

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DEVOPS AND ITSM

Starting From
RM1500
Intake Date
22 MAR 2024
,
16 MAY 2024
,
9 JULY 2024
,
27 SEPT 2024
,
29 NOV 2024
Class Type
Private, Public

Why Us

Variety of Courses

Variety of Courses

Customizable Class

Customizable Class

Consultants Facilitate

Consultants Facilitate

HRDF Claimable

HRDF Claimable

Professional Certifications

Professional Certifications

Free Chat to Get Quote

Free Chat to Get Quote

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