ISO/IEC 20000 PRACTITIONER

ISO/IEC 20000 PRACTITIONER

Summary

Location

Location

Malaysia

Duration

Duration

3 Days
Format

Format

Public Class

Public Class

Course Details

Course Duration: 2 days; Instructor-led

ISO/IEC 20000-1:2018 is the internationally recognized standard for a service management system. It supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services to meet agreed requirements, so they deliver value for customers, users and the service provider.

 

Audience

Anyone involved in the planning, implementing, maintaining or supervising of an ISO/IEC 20000- 1:2018 SMS.

Prerequisites

At least one of the following certificates:

  • ISO/IEC 20000 Foundation certificate
  • ITIL Foundation certificate

Methodology

This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise.

Course Objectives

By attending this course you’ll discover how to implement an SMS based on ISO/IEC 20000-1:2018. Using a step-by-step approach with the aid of a toolkit, you’ll learn how to develop an implementation plan, create necessary documentation and implement your SMS. Specifically, the student will be able to:
• Recognize a typical framework for implementing ISO/IEC 20000-1:2018.
• Interpret key concepts and requirements of ISO/IEC 20000-1:2018 from an implementation perspective.
• Identify the benefits specific to your organization in relation to implementing an effective SMS.
• Prepare for third party certification.
• You will have the skills to:
• Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1:2018.


• Create and support the implementation of an action plan.
• Implement key requirements of ISO/IEC 20000-1:2018.

By attending this training course, the student will:
• Become familiar with a typical framework for implementing an SMS based on ISO/IEC 20000-1
• Get a sound basis to focus your implementation efforts so that it benefits you and your organization.
• Gain the ability to recognize where adjustments might need to be made, to accommodate your particular situation and progress made to date.
• Increase your knowledge of ISO/IEC 20000-1 key concepts and requirements.
• Develop the skills to conduct your own baseline review of your organization’s current position with regards to ISO/IEC 20000-1
• Understand the certification process and benefit of integrating multiple management systems.

Outlines

  • What is it and why do we need it?
  • Structure and uses of ISO/IEC 20000
  • Why implement ISO/IEC 20000?
  • Relationship with other frameworks and standards
  • APMG Certification scheme
  • Service Management Best Practice
  • Basic principles of the Service Management System
  • Contents, purpose, and requirements
  • Service management system Clauses
  • Scope
  • Context of the organization
  • Leadership
  • Planning
  • Support of the service management system
  • Operation of the service management system
  • Performance evaluation
  • Improvement
  • ISO/IEC 20000 scope and applicability
  • Governance of processes operated by other parties.
  • Scope statements
  • Types of audit and audit outcomes
  • How can an organization achieve it.
  • What tools can help process implementation.

Trainers

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ISO/IEC 20000 PRACTITIONER

Starting From
RM5700
Intake Date
25-27 SEPT 2023, 4-6 DEC 2023
Class Type
Private, Public

Why Us

Variety of Courses

Variety of Courses

Customizable Class

Customizable Class

Consultants Facilitate

Consultants Facilitate

HRDF Claimable

HRDF Claimable

Professional Certifications

Professional Certifications

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Free Chat to Get Quote

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