Digital Transformation Fundamentals

ITSM

Summary

Location

Malaysia

Duration

2 Days

Format

Public Class

Understanding Digital Transformation

In the fast-paced world of today, the term ‘digital transformation’ has become more than just a buzzword; it’s a fundamental aspect of staying relevant and competitive in the corporate landscape. Imagine a world where you, as an individual or part of a team, can have a game-changing impact on your digital journey, setting the stage for transformation and business success. This is where the Digital Transformation Fundamentals course comes into play.

What You'll Learn

Our course is your roadmap to understanding the key concepts of digital transformation and why they matter. You’ll discover how to use Design Thinking, Business Canvas Modeling, Storytelling, and the Voice of the Customer to kickstart digital transformation initiatives. Through interactive lectures, discussions, and practical exercises, you’ll delve into innovative ways of working, agile methodologies, lean IT, DevOps, and the power of Big Data. You’ll also explore value networks, specialization, strategic alliances, and the impact of frontier technologies on your organization.

Transform Your Career

This course is not just about theory; it’s about real-world application. Whether you’re an executive, a member of the digital transformation team, or a manager striving to boost customer satisfaction and profitability, this knowledge is your ticket to success. It’s a journey that will enable you to create a customer-centric approach, develop digital champions, innovate your working methods, harness the potential of Big Data, and ultimately, craft sustainable digital business models. The Digital Transformation Fundamentals course empowers you to lead your organization into the future, driving digital change that matters. Embrace the transformation, and watch your career soar in the digital age.

Course Details

Course Code: DTF; Instructor-led

Audience

Anyone involved in a digital transformation project who is unsure of where to start or what to do next. An organization’s senior executives and its Board of Directors. An organization’s digital transformation team and department heads accountable for delivering the necessary change. Managers and other senior personnel who want to measure their digital maturity and implement a digital transformation program across their organization to achieve improved customer satisfaction and profitability.

Prerequisites

There are no prerequisites for this course.

Methodology

This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise.

Course Objectives

Key concepts of digital transformation and why they matter
How to use concepts like Design Thinking, Business Canvass Modeling, Storytelling and the Voice of the Customer to initiate and channel Digital Transformation initiatives
How industry history and consumer trends and developments have led us to where we are today
How to approach Digital Transformation using different perspectives like Value Networks, Innovative Competencies, Big Data, Frontier Technologies and Digital Business Models
The importance of proactive leadership during a digital transformation
How to get started on your digital transformation journey
The 6 dimensions of Digital Transformation and why they were chosen
The need to define the organization’s as-is state in relation to its digital capability, as well as the need to establish a roadmap for reaching the desired to-be state
Setting up for transformation and business success by understanding how you – as an individual and part of a group – can have a game-changing impact on your digital journey