In a report commissioned by Deloitte, it is found that 87% of surveyed companies agreed that digital transformation will disrupt the industry, but only 44% of them are ready to handle the disruption.
Suffice to say, digital transformation is taking place, and enterprises left out of the race may face unprecedented disruption that impairs business feasibility. It’s becoming apparent that adapting to digital transformation, whether on a semi or full scale is essential to help businesses survive. While there are factors such as cost, manpower, and others to consider, the push factors for the movement is nearly universal.
Reimagining Customer Experience
Speed and precision can go a long way to maintain customer satisfaction. Consumers expects on-demand for nearly all products and services to be settled with ease quickly – perhaps this is particularly true for finance, retail, IT, and other sectors which interacts with customers frequently. Enterprises need to be more agile, and achieve greater operational discipline with all parties in the organization.
Improved Employee Productivity
Digital technology can play a bigger role to increase workforce engagement. The key is to get more work done with less effort. Digital transformation introduces employees to new mechanisms and employees learn to automate processes such as payroll and customer relationship management (CRM). This permits business leaders to align employees on more urgent matters.
Reinforced business partnerships
A business never really operates alone in an industry. Its existence are dependent on each other, working with suppliers and distributors, sub-contractors and specialised consultants. Diversity in products and services do not originate from one person alone. Document-based communication is the accepted norm, however, digital transformation can change this through streamlined workflow – it’s more timely and accurate.
