It’s more than a fancy term, intelligent automation is the key for better productivity.
Intelligent automation (IA) is a combination of Robotic Process Automation (RPA) and artificial intelligence (AI) technologies. Both components work together to support end-to-end business process and hasten the growth of digital transformation. To enable business process automation on a greater magnitude, IA consists of 4 interconnected key technologies to drive progress.
Business Process Management (BPM): It acts as base layer of organization for coordination of people, systems, and data.
Robotic Process Automation (RPA): Technology in which human intervention in computer applications are reduced. It achieves this by emulating human behaviour to interact with high level applications.
Artificial Intelligence (AI): Simulation of human intelligence by machines. Other concepts encompassed by AI include Machine Learning, Deep Learning, Natural Language Processing (NLP), Visual Recognition, Big Data, and more.
Integration: Arguably the biggest challenge for business owners to help each system or software “make sense” of respective functions and complement their outcomes
IA serves to improve the customer and employee experience plus productivity enhancement at the workplace. This is especially important for frontline employees as it can help to ease their workflow with lesser amount of efforts required.
To learn more about how IA can play a role in digital transformation, and how it affects frontline employees, Chat with us now!!
