“As organizations strive for greater efficiency, there is an increasing demand for individuals possessing skills in both business analysis and usability analysis.”
Business analysts use their skills to function as liaisons among various stakeholders to understand an organization’s structure, policies, and operations so that they can recommend solutions for enabling the organization to achieve its goals. However, true research with users has not typically been a part of a business analyst’s responsibility.
Fortunately, there is a growing opportunity for business analysts to pick up additional skills in usability and user experience to improve the outcomes of their work. Training in usability analysis represents a logical way for business analysts to enhance their careers.