macOS Support Essentials 12
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macOS Support Essentials 12
WHAT YOU WILL LEARN
macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services.
AUDIENCE
Whether you’re an experienced system administrator or you just want to dig deeper into macOS, you’ll learn to update, upgrade, reinstall, configure, maintain, diagnose, and troubleshoot macOS Monterey.
• Anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users
PREREQUISITES
Recommended knowledge:
• macOS familiarity
• Basic computer navigation skills
COURSE OBJECTIVES
After you’ve completed the guide, you should be able to:
• Explain how macOS Monterey works
• Explain the best practices for updating, upgrading, reinstalling, configuring, and using macOS Monterey
• Explain macOS Monterey troubleshooting and repair procedures
• Use appropriate tools and techniques in macOS Monterey to diagnose and resolve issues.
Modules
• Introduction to macOS
• Manage User Accounts
• Manage User Home Folders
• Manage Security and Privacy
• Manage Password Changes
• Manage File Systems and Storage
• Manage FileVault
• Manage Permissions and Sharing
• Use Hidden Items, Shortcuts, and File Archives
• Manage System Resources
• Use Metadata, Spotlight, and Siri
• Manage Time Machine
• Install Apps
• Manage Files
• Manage and Troubleshoot Apps
• Manage Basic Network Settings
• Manage Advanced Network Settings
• Troubleshoot Network Issues
• Manage Network Services
• Manage Host Sharing and Personal Firewall
• Troubleshoot Peripherals
• Manage Printers and Scanners
• Troubleshoot Startup and System Issues
Ahmad Shaharuddin Amin Sahar
Ahmad has been working in the IT industry since 1993 and exposed to all the common challenges faced by IT personnel. With his years of working experience in sales, customer support, system engineer, lecturer, trainer and consultant, he understands the importance of business value, infrastructure efficiency and user productivity.He is an Apple Certified Trainer since 2008. He conducted regular Apple certification courses in Malaysia and Singapore. He has completed the Train-The-Trainer program at Apple Singapore. He is certified to deliver Mac OS X Support Essentials and Mac OS X Server Essentials courses as per Apple's standards and expectations. He is also an Apple Certified Technical Coordinator.
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