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macOS Support Essentials 12


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macOS Support Essentials 12


macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services.

This course covers updated system utilities and new features in macOS Monterey:
• Passwords System Preference
• Live Text
• Voice Control
• User privacy settings
• Notarized apps
• Startup Security Utility
• And more!

This course includes the following content:
• Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more
• Focused lessons that take you step by step through practical, real-world tasks
• A Digital ebook of macOS Support Essentials 12, the official book for macOS support


Whether you’re an experienced system administrator or you just want to dig deeper into macOS, you’ll learn to update, upgrade, reinstall, configure, maintain, diagnose, and troubleshoot macOS Monterey.

• Anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users


Recommended knowledge:

• macOS familiarity

• Basic computer navigation skills


After you’ve completed the guide, you should be able to:

• Explain how macOS Monterey works

• Explain the best practices for updating, upgrading, reinstalling, configuring, and using macOS Monterey

• Explain macOS Monterey troubleshooting and repair procedures

• Use appropriate tools and techniques in macOS Monterey to diagnose and resolve issues.

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Module 1: Installation and Configuration

• Introduction to macOS

• Update, Upgrade, or Reinstall macOS
• Set Up and Configure macOS
• Use the Command Line
• Use macOS Recovery
• Update macOS

Module 2: User Accounts

• Manage User Accounts

• Manage User Home Folders

• Manage Security and Privacy

• Manage Password Changes

Module 3: File Systems

• Manage File Systems and Storage

• Manage FileVault

• Manage Permissions and Sharing

• Use Hidden Items, Shortcuts, and File Archives

Module 4: Data Management

• Manage System Resources

• Use Metadata, Spotlight, and Siri

• Manage Time Machine

Module 5: Apps and Processes

• Install Apps

• Manage Files

• Manage and Troubleshoot Apps

Module 6: Network Configuration

• Manage Basic Network Settings

• Manage Advanced Network Settings

• Troubleshoot Network Issues

Module 7: Network Services

• Manage Network Services

• Manage Host Sharing and Personal Firewall

Module 8: System Management

• Troubleshoot Peripherals

• Manage Printers and Scanners

• Troubleshoot Startup and System Issues

Ahmad Shaharuddin Amin Sahar

Ahmad Shaharuddin Amin Sahar

Ahmad has been working in the IT industry since 1993 and exposed to all the common challenges faced by IT personnel. With his years of working experience in sales, customer support, system engineer, lecturer, trainer and consultant, he understands the importance of business value, infrastructure efficiency and user productivity.He is an Apple Certified Trainer since 2008. He conducted regular Apple certification courses in Malaysia and Singapore. He has completed the Train-The-Trainer program at Apple Singapore. He is certified to deliver Mac OS X Support Essentials and Mac OS X Server Essentials courses as per Apple's standards and expectations. He is also an Apple Certified Technical Coordinator.

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