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UX-PUT: Practical Usability Testing


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UX-PUT: Practical Usability Testing


Rich functionality is worth little if the user can't access it. Progressive testing of Web sites and software applications is critical for creating user-centered designs.

This course provides quick and practical testing techniques that you can use to help move the design into compliance with the users' needs, limitations, mental models and cognitive styles. This today comprehensive course gives designers and developers tools and techniques to observe how users experience their interfaces. You will learn essential testing techniques ranging from simple paper prototype tests to cutting-edge remote testing using advanced tool sets, so that you can successfully moderate your usability tests.

What you'll learn

  • How to design, analyze, and present results of tests
  • Refine your facilitation technique
  • Remote testing
  • Comparison tests
  • How to use server logs for usability


Web and application developers, interface designers, information architects, project managers, quality control personnel, market researchers, graphic artists


  • 150-page student manual
  • Quick reference guides for all the major chapters
  • Samples of usability questionnaires, screeners, performance rating sheets
  • A ten-point usability test checklist
  • Hands-on exercises and practical knowledge that you can't get from reading a book


Upon completion of this program, participants should be able to :

  • Survey the scope of usability issues
  • Know the four factors that drive your testing
  • Know the appropriate test and when to use it
  • Learn tests that uncover problems with content organization, task flow, and brand strategy
  • Conduct performance-based tests using paper and functioning prototypes
  • Review advanced prototype testing that adds precision to your performance measures
  • Design and conduct a remote test
  • Learn to analyze Web traffic logs
  • Review a 10-point checklist of the critical components of a successful usability test plan

Expand All


  • The purpose of usability testing
  • Usability testing is an essential form of feedback
  • Why testing is critical
  • Why even good designers get it wrong the first time
  • Benefits of testing early and often

Exercise: Conduct a mini- usability test on a Website

Designing A Usability Test
  • Types of usability tests
  • Summative vs. formative tests
  • How to formulate a solid test strategy
  • The right number of participants
  • Writing tasks for a usability test
  • Overview of the testing process
    • Planning
    • Conducting
    • Analyzing
    • sharing & implementing results
    • Usability labs

Exercise: Develop task wording for a usability test

Early Prototype Testing
  • What can you gain from an early prototype test
  • Purpose and advantages of prototypes
  • Reverse card-sort technique
  • Performance-based testing
  • Testing the brand and affordance

Exercise: Hands-on exercise performing a nearly proto type test

Exercise: Visual affordance test

Exercise: Brand design test

Exercise: Reverse card sort

Advanced Prototype Testing
  • What can you gain from an advanced prototype test?
  • Setting usability criteria and performance metrics
  • Using performance rating instruments

Exercise: Hands-on exercise performing an advanced prototype test

Analysis And Reporting
  • Capturing session data
  • Compiling and tabulating data
  • Analyzing findings
  • Creating recommendations
  • Presenting data
  • Techniques to convince

Exercise: Prioritize test findings

Remote Testing
  • When to do remote testing
  • Major obstacles to overcome
  • Real benefits
  • Available online tools

Exercise: Performing unmoderated and moderated remote tests

Comparative Studies
  • Purpose of comparison studies
  • Overview of how to conduct a within-subjects and between-subjects comparison study
  • How to analyze results from a comparison study

Live Site Analysis
  • How to make the most out of Web logs and server data
  • Taking advantage of direct user feedback

Refining Your Technique
  • Enhancing your moderating techniques
  • Responding to difficult testing situations
  • What makes a good moderator

Ten-Point Usability Checklist
  • Practical points for conducting a usability test
  • Allows you to:
    • eliminate the risk of testing and not getting answers to your questions
    • focus on the question and not the implementation of the test
    • maximize your effort and leverage your budget

Exercise: UT scoping

Case problem using the 10-point checklist

To Be Confirm

To Be Confirm

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Anjali Bhatia

Anjali Bhatia

Anjali has eight years of industry experience, of which five years are directly in the User Experience (UX) domain. Her consulting experience includes largescale projects that follow the entire UX methodology—such as Ecosystem Research, Structural and Persuasion Design, Detailed Design and Usability Testing. She has worked across various platforms like Web, Mobile, Tablets, ATMs, IVRs, and Physical Bank Branch environment. She has managed projects end to end, where she was responsible for planning, managing the team and timelines, and client coordination. She has experience working with India, US, South Africa, UK and Singapore clients. She has led UX as part of agile projects, involving multi-functional teams. Anjali teaches three of HFI's courses from the Certified Usability Analyst (CUATM) track: Usercentered Analysis and Design, The Science and Art of Effective Web and Application Design, and Practical Usability Testing. She has conducted both public and onsite courses, primarily across South Africa and India. Previous to HFI, Anjali was a banker working with Citibank and was responsible for acquiring new client relationships, developing a customized investment and insurance portfolio for existing clients of the bank, and servicing their banking requirements. Read More

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