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UX-PUT: Practical Usability Testing
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Thu 11 Mar 09:00 - Fri 12 Mar 17:00
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UX-PUT: Practical Usability Testing
WHAT YOU WILL LEARN
Rich functionality is worth little if the
user can't access it. Progressive testing of Web sites and software
applications is critical for creating user-centered designs.
This course provides quick and practical
testing techniques that you can use to help move the design into compliance
with the users' needs, limitations, mental models and cognitive styles. This
today comprehensive course gives designers and developers tools and techniques
to observe how users experience their interfaces. You will learn essential
testing techniques ranging from simple paper prototype tests to cutting-edge
remote testing using advanced tool sets, so that you can successfully moderate
your usability tests.
What you'll learn
- How to design, analyze, and present results of tests
- Refine your facilitation technique
- Remote testing
- Comparison tests
- How to use server logs for usability
AUDIENCE
Web and application
developers, interface designers, information architects, project managers,
quality control personnel, market researchers, graphic artists
METHODOLOGY
- 150-page student manual
- Quick reference guides for all the major chapters
- Samples of usability questionnaires, screeners, performance rating sheets
- A ten-point usability test checklist
- Hands-on exercises and practical knowledge that you can't get from reading a book
COURSE OBJECTIVES
Upon completion of this program,
participants should be able to :
- Survey the scope of usability issues
- Know the four factors that drive your testing
- Know the appropriate test and when to use it
- Learn tests that uncover problems with content organization, task flow, and brand strategy
- Conduct performance-based tests using paper and functioning prototypes
- Review advanced prototype testing that adds precision to your performance measures
- Design and conduct a remote test
- Learn to analyze Web traffic logs
- Review a 10-point checklist of the critical components of a successful usability test plan
Modules
- The purpose of usability testing
- Usability testing is an essential form of feedback
- Why testing is critical
- Why even good designers get it wrong the first time
- Benefits of testing early and often
- Types of usability tests
- Summative vs. formative tests
- How to formulate a solid test strategy
- The right number of participants
- Writing tasks for a usability test
- Overview of the testing process
- Planning
- Conducting
- Analyzing
- sharing & implementing results
- Usability labs
Exercise: Develop task wording for a usability test
- What can you gain from an early prototype test
- Purpose and advantages of prototypes
- Reverse card-sort technique
- Performance-based testing
- Testing the brand and affordance
Exercise: Hands-on exercise performing a nearly proto type test
Exercise: Visual affordance test
Exercise: Brand design test
Exercise: Reverse card sort
- What can you gain from an advanced prototype test?
- Setting usability criteria and performance metrics
- Using performance rating instruments
Exercise: Hands-on exercise performing an advanced prototype test
- Capturing session data
- Compiling and tabulating data
- Analyzing findings
- Creating recommendations
- Presenting data
- Techniques to convince
Exercise: Prioritize test findings
- When to do remote testing
- Major obstacles to overcome
- Real benefits
- Available online tools
Exercise: Performing unmoderated and moderated remote tests
- Purpose of comparison studies
- Overview of how to conduct a within-subjects and between-subjects comparison study
- How to analyze results from a comparison study
- How to make the most out of Web logs and server data
- Taking advantage of direct user feedback
- Enhancing your moderating techniques
- Responding to difficult testing situations
- What makes a good moderator
- Practical points for conducting a usability test
- Allows you to:
- eliminate the risk of testing and not getting answers to your questions
- focus on the question and not the implementation of the test
- maximize your effort and leverage your budget
Exercise: UT scoping
Case problem using the 10-point checklist
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