Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) | IT Training & Certification | Info Trek
Respect Your Dreams
Follow through on your goals with courses

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)

Location

Format What’s this?

All of our private classes are customized to your organization's needs.


Click on the button below to send us your details and you will be contacted shortly.

  1. 5 Days

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)

WHAT YOU WILL LEARN

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

AUDIENCE

• Network administrators and network engineers

• System engineers and field engineers

• Anyone working toward CCNP Collaboration certification


PREREQUISITES

• Working knowledge of converged voice, video, and data networks

• Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways

• Ability to configure and operate Cisco routers and switches

• Ability to configure and operate Cisco Unified Communications Manager in a single-site environment


METHODOLOGY

This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise.

COURSE OBJECTIVES

• A systematic methodology to troubleshoot Cisco UC systems.

• Knowledge of tools and reports that help isolate UC system problems

• Use troubleshooting and monitoring tools

• Troubleshoot common gateway and endpoint registration issues

• Troubleshoot CUCM availability issues

• Investigate database replication issues

• Troubleshoot LDAP integration issues

• Diagnose and resolve a call setup issue

• Troubleshoot Endpoint Registration

• Troubleshoot VCS Control and VCS Expressway Availability Issues

• Troubleshoot on-net multisite calling issues

• Investigate off-net calling issues

• Diagnose and resolve device mobility, extension mobility, and unified mobility issues

• Troubleshoot TelePresence Management Suite Issues

• Troubleshoot MTP issues

• Troubleshoot transcoder issues

• Troubleshoot issues with audio conferences

• Troubleshoot issues with video conferences


Expand All

Modules

Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions

• Identifying Cisco Collaboration Deployments

• Using Troubleshooting Methodology
• Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

• Troubleshooting Common Gateway and Endpoint Registration Issues

• Troubleshooting Cisco Unified Communications Manager Availability Issues

• Troubleshooting Database Replication Issues

• Troubleshooting LDAP Integration Issues


Module 3: Cisco VCS Control and VCS Expressway Troubleshooting

• Troubleshooting Endpoint Registration Issues

• Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues

• Troubleshooting Database Replication Issues

• Troubleshooting LDAP Integration Issues


Module 4: Call Setup Issues

• Describing Call Setup Issues and Causes

• Troubleshooting On-Net Single-Site Calling Issues

• Troubleshooting On-Net Multi-Site Calling Issues

• Troubleshooting Off-Net Calling Issues


Module 5: ILS and GDPR Issues

• Troubleshooting ILS and GDPR 6. Cisco Unified Communications Manager Mobility Features

• Troubleshooting Device Mobility Issues

• Troubleshooting Cisco Extension Mobility Issues

• Troubleshooting Cisco Unified Mobility Issues


Module 6: Cisco TelePresence Management Suite Issues

• Troubleshooting Cisco TMS Issues

Module 7: Voice Quality and Media Resources Issues

• Troubleshooting MTP Issues

• Troubleshooting Transcoder Issues

• Troubleshooting Audio and Video Conferencing Issues

• Troubleshooting Audio and Video Quality Issues


Cisco Certified Trainer

Cisco Certified Trainer

Read More

Course Reviews

No Remarks

0

0 Ratings