The Journey To Effective Leadership | IT Training & Certification | Info Trek
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The Journey To Effective Leadership


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The Journey To Effective Leadership


The Journey to Effective Leadership aims to guide people managers with the knowledge and understanding of effective team management. In this program, we begin by building your knowledge on fundamental leadership concepts. Then, we enhance them by sharing strategies and techniques to become an effective leader.


Managers, Supervisors, Team Leaders, and people managers who need to learn and understand the function of a leader in the workplace and the critical leadership attributes to run a successful team.


This course is highly interactive and uses diverse teaching methods (lectures, self-assessments, group discussions, activities and videos) to accommodate different learning styles This training will also leverage on participant’s personal life and work experiences.


• Understand their character and capabilities through self-reflection

• Build rapport and trust with their team

• Minimize misunderstandings by communicating effectively

• Identify, assign and manage tasks effectively

• Empower their team through coaching

• Handle conflicts with confidence

• Motivate their team to succeed in the workplace

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MODULE 1: Introduction

• Leadership evolution in the workplace

• The purpose and function of leadership in-line with employees’ expectation

MODULE 2: Self-Reflection

• The importance of self-reflection as a first step in leadership development

• Understanding your character and personality

MODULE 3: Forming Relationships

• The importance of building rapport and trust

• How to build rapport and trust with employees

• The consequences of not forming relationships with your team

• Activity: Building rapport quickly

MODULE 4: Communicating Effectively

• Understanding the communication process

• Using the components of communication effectively

• Understanding non-verbal communication

• Learn how to communicate assertively

• Activity: What am I feeling?

MODULE 5: Managing Tasks

• Identifying task types and their nature

• The criteria of task segregation

• Delegating and managing tasks

• Activity: Identifying delegable tasks

MODULE 6: Coaching for Performance

• Understand the significance of coaching in the workplace

• The principles of coaching

• Using the GROW model

• Knowing what to coach and what not to

• Activity: Role-Play

MODULE 7: Conflict Management

• Identifying the reasons for conflict in the workplace

• Conflict resolution strategies

• Understanding the role of the Manager in conflict management

• Consequences of poor conflict management

MODULE 8: Motivating to Succeed

• Understanding the importance of motivation in the workplace

• Identifying extrinsic and intrinsic motivators

• Maslow’s Hierarchy of Needs

• Herzberg’s Motivator-Hygiene theory

• Strategies to motivate your team

Roy Tan Yew Hoong

Roy Tan Yew Hoong

Roy Tan started off as a Software Engineer and slowly ventured into the Oil & Gas Sector as a Transport Manager under a SHELL haulage contractor. He finally found himself as a Sales Manager in an IT company. Due to his keen drive to network and build business relationships, he started his own IT agency in 2007 with a vision to solve clients' problems through simplicity.A wakeup call come knocking in 2009 when having realized his strengths in public speaking, Roy shifted his focus to developing his skills in the area of corporate training. His passion for creating a positive impact on people's lives has helped him in his commitment and dedication of delivering the right message to his participants. He aspires to empower others to take charge of their success - both in life and at work.Throughout his journey in organizational behavioral development, he mainly works with leaders to cultivate a coaching mindset where they focus on inspiring the workforce to be highly motivated – hence unleashing potential. His “meta" approach helps leaders move deep into “meaning" of things rather than performance / superficial based. By changing meaning, behavioral change is then more sustainable.Since exploring into coaching in 2011, Roy also conducts 1-to-1 executive coaching conversations with various levels of employees and individuals – ranging from Managers to C-suites. To help strengthen effectiveness, he discovered a new tool called Motivation Factor that helps measure and develop motivation for individuals and teams.To date, Roy has spoken to over 500 organizations of various sizes and industries, and to over 10,000 people from various backgrounds. Roy Y.H. Tan is well sought after by organizations of different industries to facilitate leadership and coaching culture initiatives, especially in terms of redefining leadership mindset to be people focused. As a certified graduated of Meta-Coaching, he is also well known for his capability to facilitate the adaptation of coaching skills as a way to create a transparent and trusting relationship in teams without harming relationships. Besides that, Roy is always invited by his loyal clients to facilitate leadership development and instill inspiring leadership behaviors. Some of his success stories are: • Transforming senior leaders to empower their people more rather than disempowering them by micromanaging• Cultivating a “people-potential" mindset in rising leaders that can adapt to change quickly and effectively• Enforcing managing expectations in the workplace to create a harmonious environment where people are comfortable in making mistakes and learning together Read More

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