Service Integration and Management Foundation (SIAM) | IT Training & Certification | Info Trek
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Service Integration and Management Foundation (SIAM)

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    RM 4200.00
    3 Days
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Course Details

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Service Integration and Management (SIAM) is a methodology used to manage multiple service provides and to integrated them seamlessly to provide a single business facing IT organization. The BCS Exin SIAM® Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. This SIAM® certification covers themes such as potential benefits as well as the challenges and risks of implementing Service Integration and Management.

The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common of implementation structures, governance, tooling and data considerations and the common processes used in a SIAMin the organization.

Service Integration and Management (SIAM) also has a synoriym: multi-sourcing integration (MSI). Within the scope of this certification, only the term Service Integration and Management is used.


This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization. In particular those professionals who are already working with IT Service Management Processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.


They are so specific pre-requisites for entry to the examination: however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.


This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise.

Candidates should be able to demonstrate knowledge of the fundamental concepts of Service Integration and an understanding of bringing together multiple service provides to strive for a common goal, in order to support the client organization’s agreed objectives for service delivery.

Specific Learning Objectives of the SIAM® Foundation Certification:

Introduction to Service Integration and Management (SIAM)

SIAM implementation roadmap

SIAM and its relation to other management practices

SIAM roles and responsibilities

SIAM practices

Processes to support SIAM

SIAM challenges and risks


Modules

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Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

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