Service Integration and Management Foundation (SIAM) | IT Training & Certification | Info Trek
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Service Integration and Management Foundation (SIAM)

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RM 4200.00
  1. 3 Days
  1. HRDF SBL Claimable
  2. Lunch & refreshment provided
  3. Certificate of Attendance available
  1. 3 Days
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Service Integration and Management Foundation (SIAM)

What You Will Learn

Service Integration and Management (SIAM) is a methodology used to manage multiple service provides and to integrated them seamlessly to provide a single business facing IT organization. The BCS Exin SIAM® Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. This SIAM® certification covers themes such as potential benefits as well as the challenges and risks of implementing Service Integration and Management.

The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common of implementation structures, governance, tooling and data considerations and the common processes used in a SIAMin the organization.

Service Integration and Management (SIAM) also has a synoriym: multi-sourcing integration (MSI). Within the scope of this certification, only the term Service Integration and Management is used.


Audience

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or that want to implement this methodology in an organization. In particular those professionals who are already working with IT Service Management Processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.


Prerequisites

They are so specific pre-requisites for entry to the examination: however it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.


Methodology

This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise.

Course Objectives

Candidates should be able to demonstrate knowledge of the fundamental concepts of Service Integration and an understanding of bringing together multiple service provides to strive for a common goal, in order to support the client organization’s agreed objectives for service delivery.

Specific Learning Objectives of the SIAM® Foundation Certification:

Introduction to Service Integration and Management (SIAM)

SIAM implementation roadmap

SIAM and its relation to other management practices

SIAM roles and responsibilities

SIAM practices

Processes to support SIAM

SIAM challenges and risks


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Modules

Module 1 – Introduction to Service Integration and management (SIAM)
Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Module 2 – Service Integration and Management Implementation Roadmap
Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Module 3 – Service Integration and Management roles & responsibilities
Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Module 4 – Service Integration and Management practises
Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Module 5 – Processes to support Service Integration and Management
Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Module 6 – Service Integration and Management challenges and risks
Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Module 7 – Services Integration and Management and other practices
Fundamentals of SIAM
SIAM methodology and the various structures suggested for the service integrator layer

Kaustuv De

Kaustuv De

Kaustuv has had 10 years of experience in Information Communication Technology (ICT) industry especially in Retail, logistics and IT Service Management in Asia and Europe. He has an analytical, professional skill with strong result oriented work ethic. He places emphasis on strategic planning and decision-making. Kaustuv is experienced in large system development work. This includes managing complex integrated logistics and manufacturing implementation projects. He is able to negotiate and balance competing business issues and anticipate strategic project requirements such as migration, development and risks. He is also a skilled communicator.Kaustuv is an accredited trainer with the APM Group & EXIN. He has successfully trained and coached more than 2000 IT professionals within Asia Pacific and the Middle East, including India, Malaysia, Dubai and Singapore.
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Kui Tze Lin

Kui Tze Lin

Experienced consulting in the IT industry focusing on supporting the operations of supply chain planning and optimizing solutions. Started career in IT as a technical/application support consultant. In less than 2 years, he was promoted as the Team Lead to set up and run 24/7 support operations before taking up the role as an Account Manager in 2017.As a grew up in a family of educators are potential life changers and able to facilitate someone to be successful in life. Since his high school and college days, he enjoyed imparting his knowledge to his peers who needed help by organizing group study sessions. Once he finished his A-level examinations, he was teaching in a primary school for half a year before he started university. After he graduated, he continues to deliver customized 1-on-1 tutoring high school pupils during weekends simply because he loves teaching and helping other. Read More

Sean Low

Sean Low

Sean Low is a Diploma holder in Graphic Design from Saito Academy & Higher Diploma and Master's Degree in Business with Infromation Technology from University of Northumbria, NewCastle. He is Management Consultant for Pink Elephant with the responsibility for delivery (consulting projects), training and development in the Asian region. Service Management Process and Applications Manager with the responsibilities of defining, documenting and implementing IT service management processes and policies across the World Vision International (WVI) global partnership that consists of more than 50 countries. Technical Services Manager with HP (formerly EDS) with the responsibility of managing the Wintel support team with 100-150 staffs supporting over international/multinational customers which includes daily operational responsibility for people, customer and day-to-day project management activities of the team. IT Manager for Malaysia’s premier business weekly The Edge. Responsibilities include managing a team of web designers, programmers and system support staff. Other responsibilities include providing strategic direction to implementation of IT processes within the organisation Read More

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