1. Manage conflict.

• Interpret the source and stage of the conflict.

• Analyze the context for the conflict.

• Evaluate / recommend / reconcile the appropriate conflict resolution solution.

2. Lead a team.

• Set a clear vision and mission.

• Support diversity and inclusion (e.g., behavior types, thought process)

• Value servant leadership (e.g., relate the tenets of servant leadership to the team)

• Determine an appropriate leadership style (e.g., directive, collaborative)

• Inspire, motivate, and influence team members/stakeholders (e.g., team contract, social contract, reward system)

• Analyze team members and stakeholders’ influence.

• Distinguish various options to lead various team members and stakeholders.

3. Support team performance

• Appraise team member performance against key performance indicators.

• Support and recognize team member growth and development.

• Determine appropriate feedback approach.

• Verify performance improvements.

4. Empower team members and stakeholders.

• Organize around team strengths.

• Support team task accountability

• Evaluate demonstration of task accountability.

• Determine and bestow level(s) of decision-making authority.

5. Ensure team members/stakeholders are adequately trained.

• Determine required competencies and elements of training.

• Determine training options based on training needs.

• Allocate resources for training.

• Measure training outcomes

6. Address and remove impediments, obstacles, and blockers for the team.

• Determine critical impediments, obstacles, and blockers for the team.

• Prioritize critical impediments, obstacles, and blockers for the team.

.Use network to implement solutions to remove impediments, obstacles, and blockers for the team.

• Re-assess continually to ensure impediments, obstacles, and blockers for the team are being addressed.

7. Negotiate project agreements.

• Analyze the bounds of the negotiations for agreement.

• Assess priorities and determine ultimate objective(s)

• Verify objective(s) of the project agreement is met.

• Participate in agreement negotiations.

• Determine a negotiation strategy.

8. Collaborate with stakeholders.

• Evaluate engagement needs for stakeholders.

• Optimize alignment between stakeholder needs, expectations, and project objectives.

• Build trust and influence stakeholders to accomplish project objectives.

9. Build shared understanding.

• Break down situation to identify the root cause of a misunderstanding.

• Survey all necessary parties to reach consensus.

• Support outcome of parties' agreement

• Investigate potential misunderstandings.

10. Engage and support virtual teams.

• Examine virtual team member needs (e.g., environment, geography, culture, global, etc.)

• Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement.

• Implement options for virtual team member engagement.

• Continually evaluate effectiveness of virtual team member engagement

11. Define team ground rules.

• Communicate organizational principles with team and external stakeholders.

• Establish an environment that fosters adherence to the ground rules.

• Manage and rectify ground rule violations.

12. Mentor relevant stakeholders

• Allocate the time to mentoring.

• Recognize and act on mentoring opportunities.

13. Promote team performance through the application of emotional intelligence.

• Assess behavior through the use of personality indicators.

• Analyze personality indicators and adjust to the emotional needs of key project stakeholders.

14. Build a team.

• Appraise stakeholder skills.

• Deduce project resource requirements.

• Continuously assess and refresh team skills to meet project needs.

• Maintain team and knowledge transfer.

1. Execute project with the urgency required to deliver business value

• Assess opportunities to deliver value incrementally

• Examine the business value throughout the project

• Support the team to subdivide project tasks as necessary to find the minimum viable product

2. Manage communications

Analyze communication needs of all stakeholders

• Determine communication methods, channels, frequency, and level of detail for all stakeholders

• Communicate project information and updates effectively

• Confirm communication is understood and feedback is received

3. Assess and manage risks

• Determine risk management options

• Iteratively assess and prioritize risks

4. Engage stakeholders

• Analyze stakeholders (e.g., power interest grid, influence, impact)

• Categorize stakeholders

• Engage stakeholders by category

• Develop, execute, and validate a strategy for stakeholder engagement

5. Plan and manage budget and resources

• Estimate budgetary needs based on the scope of the project and lessons learned

• from past projects

• Anticipate future budget challenges

• Monitor budget variations and work with governance process to adjust as

• necessary

• Plan and manage resources

6. Plan and manage schedule

• Estimate project tasks (milestones, dependencies, story points)

• Utilize benchmarks and historical data

• Prepare schedule based on methodology

• Measure ongoing progress based on methodology

• Modify schedule, as needed, based on methodology

• Coordinate with other projects and other operations

7. Plan and manage quality of products/deliverables

• Determine quality standard required for project deliverables

• Recommend options for improvement based on quality gaps

• Continually survey project deliverable quality

8. Plan and manage scope

• Determine and prioritize requirements

• Break down scope (e.g., WBS, backlog)

• Monitor and validate scope

9. Integrate project planning activities

• Consolidate the project/phase plans

• Assess consolidated project plans for dependencies, gaps, and continued business value

• Analyze the data collected

• Collect and analyze data to make informed project decisions

• Determine critical information requirements

10. Manage project changes

• Anticipate and embrace the need for change (e.g., follow change management practices)

• Determine strategy to handle change

• Execute change management strategy according to the methodology

• Determine a change response to move the project forward

11. Plan and manage procurement

• Define resource requirements and needs

• Communicate resource requirements

• Manage suppliers/contracts

• Plan and manage procurement strategy

• Develop a delivery solution

12. Manage project artifacts

• Determine the requirements (what, when, where, who, etc.) for managing the project artifacts

• Validate that the project information is kept up to date (i.e., version control) and accessible to all stakeholders

• Continually assess the effectiveness of the management of the project artifacts

13. Determine appropriate project methodology/methods and practices

• Assess project needs, complexity, and magnitude

• Recommend project execution strategy (e.g., contracting, finance)

• Recommend a project methodology/ approach (i.e., predictive, agile, hybrid)

• Use iterative, incremental practices throughout the project life cycle (e.g., lessons learned, stakeholder engagement, risk)

14. Establish project governance structure

• Determine appropriate governance for a project (e.g., replicate organizational governance)

• Define escalation paths and thresholds

15. Manage project issues

• Recognize when a risk becomes an issue

• Attack the issue with the optimal action to achieve project success

• Collaborate with relevant stakeholders on the approach to resolve the issues

16. Ensure knowledge transfer for project continuity

• Discuss project responsibilities within team

• Outline expectations for working environment

• Confirm approach for knowledge transfers

17. Plan and manage project/phase closure or transitions

• Determine criteria to successfully close the project or phase

• Validate readiness for transition (e.g., to operations team or next phase)

• Conclude activities to close out project or phase (e.g., final lessons learned,

• retrospective, procurement, financials, resources)

1. Plan and manage project compliance

• Confirm project compliance requirements (e.g., security, health and safety, regulatory compliance)

• Classify compliance categories

• Determine potential threats to compliance

• Use methods to support compliance

• Analyze the consequences of noncompliance

• Determine necessary approach and action to address compliance needs (e.g., risk, legal)

• Measure the extent to which the project complies

2. Evaluate and deliver project benefits and value

• Investigate that benefits are identified

• Document agreement on ownership for ongoing benefit realization

• Verify measurement system is in place to track benefits

• Evaluate delivery options to demonstrate value

• Appraise stakeholders of value gain progress

3. Evaluate and address external business environment changes for impact on scope

• Survey changes to external business environment (e.g., regulations, technology, geopolitical, market)

• Assess and prioritize impact on project scope/backlog based on changes in external business environment

• Recommend options for scope/backlog changes (e.g., schedule, cost changes)

• Continually review external business environment for impacts on project scope/backlog

4. Support organizational change

• Assess organizational culture

• Evaluate impact of organizational change to project and determine required actions

• Evaluate impact of the project to the organization and determine required actions