Microsoft Outlook 2013 - Advanced | IT Training & Certification | Info Trek
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Microsoft Outlook 2013 - Advanced


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RM 600.00
  1. 2 Day with 08 hours per day
  1. Wed 27 Jul 09:00 - Thu 28 Jul 17:00
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  2. Certificate of Attendance available
  1. 2 Days
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Microsoft Outlook 2013 - Advanced


Clerks, Officers, Supervisors, Administrators, Executives, Managers, and all personnel involved in Outlook.


Basic knowledge of Windows is essential with the follow pre-requisites:

• Able to maneuver with the mouse – Point, Click, Drag and Double Click

• Able to manage folder in Outlook

• Able to create rule to move messages

• Able to add holidays to your calendar

• Able to create and edit Signatures for email messages


This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise


At the end of this course, participants will be able to:

• Create personal folders

• Use autoarchive and manual archive

• Set permissions to viewing another user’s folder

• Creating a business

Expand All


Module 1 - Data Management

Lesson 1.1 : Managing Personal Folders

• Creating Personal Folders

• Opening And Closing Personal Folders

• Personal Folders Properties

• Data File Management

Lesson 1.2 : Managing Outlook Data

• Autoarchive Options

• Archiving Manually

• Mailbox Cleanup

• Importing And Exporting Information

Lesson 1.3 : Using Outlook Profiles

• Overview Of The Mail Icon In The Control Panel

• Creating A New Outlook Profile

• Deleting Or Viewing A Profile

• Setting Profile Options

Lesson 1.4 : The Outlook Address Book

· Components Of The Outlook Address Book

· Adding, Deleting, And Modifying Entries

· Options In The Outlook Address Book

· Using The Outlook Address Book To Create Mail

Lesson 1.5 : Custom Forms

· Creating Custom Forms

· Publishing Custom Forms

· Applying Custom Forms To Existing Items

Using The Form Cache

Module 2 - Microsoft Exchange Server

Lesson 2.1 : Information Management Features

• Setting Permissions

• Viewing Another User’s Folder

• Scheduling A Meeting

• Assigning Tasks

• Receiving Tasks

Lesson 2.2 : Mail Features

• Outlook Web Access

• Recalling Or Resending A Message

• Using Delegates

• Configuring The Out Of Office Assistant

• Using The Global Address List

Lesson 2.3 : Public Folders

• Viewing Public Folders

• Creating A Public Folder

• Posting To A Public Folder

Module 3 - Advanced Topics

Lesson 3.1 : Faxing From Outlook

• System Requirements

• Creating A Fax

• Adding Fax Numbers To A Contact

Lesson 3.2 : Outlook Security Settings

• Downloading Pictures And Html Content

• Internet Zone Vs. Restricted Zone

• Digital Signatures

• Encrypting Messages

Lesson 3.3 : Information Management Features

• System Requirements

• Setting Up Information Rights Management

• Restricting Access To E-Mail

• Receiving E-Mail Protected By Information Rights Management

Lesson 3.4 : Outlook And Windows

• Launching Outlook When Windows Starts

• About Outlook Colour Themes

• Using The Outlook System Tray Icon

• Using The Free/Busy Calendar Service

Module 4 - Business Contact Manager Configuration

Lesson 4.1 : Setting Up Business Contact Manager

• Business Contact Manager Setup Wizard

• Business Contact Manager Homepage

• Business Contact Manager Folder List

• Business Tools Menu

• Business Contact Manager Toolbar

Lesson 4.2 : Working With Business Contact

Manager Data

• Creating A Database

• Removing A Database

• Using Shared Databases

• Managing Your Database

• Importing And Exporting Data

Lesson 4.3 : Information Management Tools

• Interacting With Outlook

• Generating Reports

• Using The Product And Service Items List

Module 5 - Using Business Contact Manager

Lesson 5.1 : Accounts

• Creating New Accounts

• Editing An Account

• Account Views

Lesson 5.2 : Business Contacts

• Creating A Business Contact

• Editing A Business Contact

• Business Contact Views

Lesson 5.3 : Business Opportunities

• Creating An Opportunity

• Editing An Opportunity

• Opportunity Views

Lesson 5.4 : Business History And Notes

• Creating A History Item

• Creating A Business Note In An Item

• Creating A Business Note Outside An Item

• Viewing The Business History Folder

Lesson 5.5 : Linking Items

• Link To Record

• E-Mail Auto-Linking

Jarina Muhamad Ismail

Jarina Muhamad Ismail

Since 2005, Jarina is involved in delivering learning programmes for Microsoft Excel, PowerPoint, Project, Outlook, Access, Word, Publisher and Visio. As a Microsoft Office Specialist (MOS) in all versions (2003-2013), she is using her expertise to provide timely solutions to the end-user which ranges from basic to advanced level including power users. She has experience in training and coaching various teams of professionals like executives, engineers, managers and directors to organize, analyze, create report and present business data more efficiently.
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Sylvia Sharon Anthony

Sylvia Sharon Anthony

She began her career as a Corporate Trainer and her personal areas of expertise are wide; encompassing Database and Graphic applications. In addition to that; she also specializes in corporate coaching for government, multi-national companies to local SMEs.

Sylvia has acquired immense knowledge and skill in the training field. Since becoming a trainer, her work has involved design, delivery and developing training programmers. In her 16 years of experience in the training arena she has delivered and customized training programmers specifically to tailor for organization's unique training needs and to maximize the participant's learning outcomes.

As a trainer, Sylvia constantly strives to improve herself and learn new methods and skills. She is passionate about building new programs that meet the upcoming challenges of the IT industry. She is currently developing a customized Excel programme which will emphasize on the advanced features of Microsoft Excel i.e. Mastering Charts, Functions and Pivot Tables.

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