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Lean Six Sigma Application in Information Technology - Simplilearn

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Course Details

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Lean Six Sigma Application in Information Technology is an industry-specific course on the application of Lean Six Sigma in Information Technology. This course emphasizes Lean Six Sigma concepts and tools to address challenges faced by IT organizations in implementing process improvements. It also highlights examples and case studies to reinforce and provide insight on the improvements that are possible by implementing Lean Six Sigma.


The course offered by Simplilearn includes only online training. The courseware includes case studies and relevant examples for better understanding of the key concepts.

The Lean Six Sigma Application in Information Technology course will enhance the skills and expertise of the following professionals:

• Quality Manager

• Quality Analyst

• Lean Consultant

• Quality Assurance

• Quality Control

• Project manager

• Operations Manager


This course can also be taken by other aspirants and students who wish to gain a thorough understanding of the application of Lean Six Sigma in the Information Technology sector and want to apply the methodologies and quality control process within their organization.

The prerequisites for the course:

• Completion of Green Belt training

• At least 2–3 years of work experience in any niche sector


At the end of Simplilearn’s training in Lean Six Sigma Application in Information Technology, you will be able to:

• Discuss common IT challenges using the Lean Six Sigma framework

• Review voice of the customer techniques in the requirements gathering process

• Explain the uses of metrics to measure performance

• Describe the application of lean principles to remove wastes

• Describe the uses of metrics and control charts to ensure stability of IT processes


Modules

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• Course Overview

• Key Features
• Objectives
• Course Prerequisites
• Course Purpose and Target Audience
• Value to Professionals
• Lessons Covered
• Lessons Covered (contd)
• Conclusion Slide

• Objectives

• Basic Lean Six Sigma Concepts Topic 1 What is Lean Six Sigma

• Lean Six Sigma Defined

• Integration of Lean and Six Sigma

• Four Disciplines of Lean Six Sigma

• Eight Forms of Waste

• Basic Lean Six Sigma Concepts Topic 2 History of Lean Six Sigma

• History of Lean Six Sigma

• History of Lean

• History of Lean Six Sigma

• Rise of Lean Six Sigma

• Basic Lean Six Sigma Concepts Topic 3 Process Improvement

• Process Improvement and Process Design

• DMAIC

• DMAADV

• Quiz

• Summary

• Conclusion


• Objectives

• Application of Lean Six Sigma in IT Topic 1 Core IT Functions and Processes

• Core IT Functions

• Plan Functions

• IT Planning

• Build Functions

• IT Build

• Run Functions

• IT Run

• Role of IT in Organizations

• Strategic Role of IT

• Tactical Role of IT

• Application of Lean Six Sigma in IT Topic 2 Common Challenges in IT

• Common Challenges in IT

• Critical Planning Processes

• Critical Build Processes

• Critical Run Processes

• Common Planning Challenges

• Common Build Challenges

• Common Run Challenges

• Application of Lean Six Sigma in IT Topic 3 Addressing Com

• Four Disciplines of Plan Function

• Four Disciplines of Build Process

• Four Disciplines of Run Function

• Cost, Quality, and Time

• Quiz

• Summary

• Conclusion


• Objectives

• Define Phase Review

• Define Topic 1 IT Project Prioritization

• Project Prioritization

• Importance of Prioritization

• Timing of Prioritization

• Prioritization Team

• Project Prioritization Process

• Define Topic 1 Case Study Using a Prioritization Matrix to Prioritize IT Projects

• Background

• Prioritization Activity

• Case Study Question 1

• Case Study Question 2

• Prioritization Criteria

• Prioritization Matrix

• Prioritization Matrix (cont.)

• Case Study Question 3

• Define Topic 2 Chartering IT projects

• Project Chartering

• Project Charter

• Stakeholder Analysis

• Importance of Stakeholder Analysis

• Stakeholder Identification

• Stakeholder Analysis

• High-level Project Plan

• Components

• Define Topic 3 Voice of the Customer Techniques for Requirements Gathering

• Requirements Gathering

• Importance of Customer Requirements

• Soliciting Requirements

• Obtaining Voice of the Customer

• Consolidating Requirements

• Define Topic 4 Assessing Project Risk

• Assessing Project Risk

• Impact Analysis

• FMEA

• Quiz

• Summary

• Conclusion


• Objectives

• Measure Phase Review

• Measure Topic 1 Basic Statistics Review

• Importance of Statistics

• Purpose of Statistics

• Basic Statistics in a Lean Six Sigma Project

• Population vs. Sample

• Data Types

• Data Types (contd.)

• Continuous Data Tools

• Discrete Data Tools

• Basic Statistics

• Measures of Location

• Measures of Spread

• Graphing Basic Stats

• Box Plots

• Histograms

• Dot Plot

• Main Effects Plot

• Normal Distribution

• Normal Distribution Probabilities

• Central Limit Theorem

• Central Limit Theorem in Pictures

• Central Limit Theorem

• Measure Topic 2 Common IT Metrics and Data Sources

• IT Metrics

• Plan Metrics and Data Sources

• Build Metrics and Data Sources

• Run Metrics and Data Sources

• Measure Topic 3 Measurement Systems Analysis in IT

• Measurement Systems Analysis

• Gauge MSA

• Attribute MSA

• Attribute MSA Process

• MSA Output

• MSA Output Each Appraiser vs. Standard

• MSA Output Between Appraisers

• MSA Output All Appraisers vs. Standard

• Measure Topic 3 Case Study—Should I trust this data

• MSA Case Study Background

• MSA Case Study Set up

• MSA Case Study Results

• MSA Case Study—Results

• Case Study Question 1

• Case Study Question 2

• Case Study Question 3

• Measure Topic 4 Determining Process Capability for Common IT Processes

• Process Capability Defined

• Uses of Process Capability

• Process Capability Terminology

• Cpk Defined

• Conducting a Process Capability Study

• Process Capability Data Types

• Quiz

• Summary

• Statistical Formulas

• Conclusion


• Analyze Phase Review

• Analyze Topic 1 Regression Analysis for Software Development

• Regression Analysis

• Types of Regression Analysis

• Simple Linear Regression Steps

• Simple Linear Regression Output

• Simple Linear Regression Output (contd.)

• Regression Testing

• Benefits of Regression Testing

• Methods of Regression Testing

• Analyze Topic 2 Case Study 1

• Background

• Case Study Data

• Simple Linear Regression Output

• Case Study Question 1

• Case Study Question 2

• Case Study Question 3

• Case Study Question 4

• Analyze Topic 3 Hypothesis Testing

• Hypothesis Testing Overview

• Hypothesis Testing Decision Criteria

• Hypothesis Testing Statistical Terms

• Hypothesis Testing Preparation

• Hypothesis Testing Recipe

• Hypothesis Tests for Continuous Data

• Hypothesis Tests for Discrete Data

• Call Center Data Hypothesis Tests

• Analyze Topic 4 Case Study 2

• Background

• Scenario 1

• Case Study Question 1

• ANOVA Results

• Case Study Question 2

• Outcome

• Scenario 2

• Data Collection Sample

• Case Study Question 3

• T Test Results

• Case Study Question 4

• Outcome

• Quiz

• Summary

• Statistical Formulas

• Conclusion


• Objectives

• Improve Phase Review

• Improve Topic 1 Lean Techniques Applied to IT

• Lean Principles

• Lean in IT

• Lean in Plan

• Lean in Build

• Lean in Run

• Improve Topic 2 Identifying Waste in IT

• Eight Forms of Waste

• Waste 1 Defects

• Waste 2 Over Production

• Waste 3 Waiting

• Waste 4 Neglected Talent

• Waste 5 Transportation

• Waste 6 Inventory

• Waste 7 Motion

• Waste 8 Excess Processing

• Identifying Waste in IT

• Documenting Waste

• Improve Topic 3 5S for Virtual Workspaces

• 5S Overview

• 5S Framework

• 5S Sort

• 5S Set in Order

• 5S Shine

• 5S Standardize

• 5S Sustain

• Improve Topic 4 OEE for Assessing Performance of IT Infrastructure

• Overall Equipment Effectiveness

• Overall Equipment Effectiveness (OEE) for Server Monitoring

• Overall Equipment Effectiveness Program Steps

• Quiz

• Summary

• Conclusion


• Objectives

• Control Phase Review

• Control Topic 1 Control Charts for Common IT Metrics

• Control Chart

• Types of Variation

• Control Chart Terminology

• Data Types

• Control Chart Selection Continuous Data

• Control Chart Selection Discrete Data

• Interpreting Control Charts

• Out of Control Points

• Common IT Metrics and Control Charts

• Steps to Create a Monitoring Program

• Control Topic 2 Case Study 1

• Background

• Case Study Question 1

• Control Chart Set Up

• Control Chart Results

• Case Study Question 2

• Case Study Question 3

• Control Topic 3 Visual Management in IT

• Basics of Visual Management

• Visual Management Example

• Agile Project Management

• Project Burn Down Chart

• Kanban Board

• Visual Boards

• Visual Board Example

• Visual Management Guidelines

• Control Topic 4 Case Study 2

• Background

• Subset of Metrics

• Case Study Question 1

• Revised Metrics

• Visual Board Updated

• Case Study Question 2

• Case Study Question 3

• Quiz

• Summary

• Conclusion


• Objectives

• DFSS in IT Topic 1 Overview of DFSS

• Development Challenges

• Success Factors

• Design for Six Sigma

• DFSS Questions

• DFSS Deliverables

• DFSS and Lean

• DFSS in IT Topic 2 SDLC vs. DFSS

• SDLC Overview

• General SDLC Steps

• SDLC Waterfall

• SDLC Agile

• SDLC and DFSS

• Leveraging DFSS as SDLC Methodology

• Quality Functional Deployment

• QFD Phases

• QFD 1 Steps

• QFD 1 Steps (contd.)

• Completed QFD 1 Example

• Completed QFD 1 Example (contd.)

• DFSS in IT Topic 3 Case Study

• Background

• Case Study Question 1

• VOC Output

• Case Study Question 2

• Functional Requirements

• Case Study Question 3

• Relationship Matrix

• Correlation Matrix

• Case Study Question 4

• Rating Exercise Output

• Case Study Question 5

• Quiz

• Summary

• Conclusion


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