LITK: Lean IT Kaizen | IT Training & Certification | Info Trek

LITK: Lean IT Kaizen

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LITK: Lean IT Kaizen

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3 Days

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Course Details

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WHAT YOU WILL LEARN

Ensuring that an IT organization is competent at continuous improvement is absolutely essential to the success of Lean within IT. In the Lean IT Foundation, we looked at the basics of Kaizen (Continuous improvement) and the DMAIC problem-solving method.

This Lean IT Kaizen Lead training will help you on your journey to mastering continuous improvement, and becoming a Lean IT Kaizen Lead. The Lead IT Kaizen Lead is someone who is involved with improvement based on Lean principles. The Lean IT Kaizen Lead may come from any level of the IT organization, in any “department".

AUDIENCE

Professionals in (IT) organizations

PREREQUISITES

A LEAN IT Foundation certificate is required for this course.

METHODOLOGY

This program will be conducted with interactive lectures, PowerPoint presentations, discussions and practical exercises.

COURSE OBJECTIVES

At the end of this course the student will be able to:

Organize a Kaizen
Lead a Kaizen
Teach others the DMAIC model
Identify and define problems
Create a data collection plan
Analyze the root cause of problems
Understand and apply different improvement methods
Make a control plan
Ensure the sustainability of improvements.

Modules

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Module 1: Introduction to Kaizen

Introduction and Kaizen concepts
Kaizen, Kakushin and Kaikaku
The DMAIC model
Kaizen mindset

Module 2: Organizing Kaizen

Kaizen team roles
Improvement initiatives
Plan and prepare a kaizen event
Gain support
Select the team

Module 3: A3 Method

Goals of the A3 method
Difference between Summarizing, Analyzing and Synthesizing
Structure communication according to the Pyramid principle
Summarize information into A3 format

Module 4: Define

Select a Problem and Identifying owner
Problem statement
Scope of the problem
Collect VoC information
High level kaizen plan

Module 5: Measure

The three generic types of units of work
Measure and Validate Value Stream Map
Data collection plan
Qualitative and Quantitative
Measurement systems
Baseline and a Benchmark
Quick Wins

Module 6: Analyze

Seven basic tools of Quality
5 Whys
Cause & Effects matrix
Failure Mode Effects Analysis (FMEA)

Module 7: Improve

How to identify improvement options
Idea generation techniques
Solution prioritization techniques
How to test a solution
Best and good practice solutions within IT

Module 8: Control

How to ensure the sustainability of the improvement
Measurement of improvement
Control plan
Types of documentation
Communication to stakeholders

Trainers

Michiel Roelof De Boer

Michiel holds the highest ITIL credential – the ITIL Service Manager (Masters) certification. He is also a certified ITIL Service Manager who teaches Foundation, Practitioners and Service Management. He gained his experience in various local and international companies worldwide where he had executed roles as Manager, Consultant, Project Manager and Instructor as well as having experience in the finance, automation, industry, airlines, logistics, medical and telecommunication sectors. He is experienced in translating business objectives into manageable deliverables, initiating quick wins and creates an environment for continuous improvement. With a management style which is based on coaching and team play, he can effectively communicate with the members of the board as well as employees at various levels of an operation and in many different cultures.

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