LITK: Lean IT Kaizen
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Ensuring that an IT organization is competent at continuous improvement is absolutely essential to the success of Lean within IT. In the Lean IT Foundation, we looked at the basics of Kaizen (Continuous improvement) and the DMAIC problem-solving method.
This Lean IT Kaizen Lead training will help you on your journey to mastering continuous improvement, and becoming a Lean IT Kaizen Lead. The Lead IT Kaizen Lead is someone who is involved with improvement based on Lean principles. The Lean IT Kaizen Lead may come from any level of the IT organization, in any “department".
Professionals in (IT) organizations
A LEAN IT Foundation certificate is required for this course.
This program will be conducted with interactive lectures, PowerPoint presentations, discussions and practical exercises.
At the end of this course the student will be able to:
- Organize a Kaizen
- Lead a Kaizen
- Teach others the DMAIC model
- Identify and define problems
- Create a data collection plan
- Analyze the root cause of problems
- Understand and apply different improvement methods
- Make a control plan
- Ensure the sustainability of improvements.
- Introduction and Kaizen concepts
- Kaizen, Kakushin and Kaikaku
- The DMAIC model
- Kaizen mindset
- Kaizen team roles
- Improvement initiatives
- Plan and prepare a kaizen event
- Gain support
- Select the team
- Goals of the A3 method
- Difference between Summarizing, Analyzing and Synthesizing
- Structure communication according to the Pyramid principle
- Summarize information into A3 format
- Select a Problem and Identifying owner
- Problem statement
- Scope of the problem
- Collect VoC information
- High level kaizen plan
- The three generic types of units of work
- Measure and Validate Value Stream Map
- Data collection plan
- Qualitative and Quantitative
- Measurement systems
- Baseline and a Benchmark
- Quick Wins
- Seven basic tools of Quality
- 5 Whys
- Cause & Effects matrix
- Failure Mode Effects Analysis (FMEA)
- How to identify improvement options
- Idea generation techniques
- Solution prioritization techniques
- How to test a solution
- Best and good practice solutions within IT
- How to ensure the sustainability of the improvement
- Measurement of improvement
- Control plan
- Types of documentation
- Communication to stakeholders
Michiel Roelof De BoerMichiel holds the highest ITIL credential – the ITIL Service Manager (Masters) certification. He is also a certified ITIL Service Manager who teaches Foundation, Practitioners and Service Management. He gained his experience in various local and international companies worldwide where he had executed roles as Manager, Consultant, Project Manager and Instructor as well as having experience in the finance, automation, industry, airlines, logistics, medical and telecommunication sectors. He is experienced in translating business objectives into manageable deliverables, initiating quick wins and creates an environment for continuous improvement. With a management style which is based on coaching and team play, he can effectively communicate with the members of the board as well as employees at various levels of an operation and in many different cultures.