LITK: Lean IT Kaizen | IT Training & Certification | Info Trek
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LITK: Lean IT Kaizen


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RM 5700.00
  1. 3 Day with 08 hours per day
  1. Tue 11 Oct 09:00 - Thu 13 Oct 17:00
  1. HRDF SBL Claimable
  2. Certificate of Attendance available
  1. 3 Days
  1. All of our private classes are customized to your organization's needs.
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LITK: Lean IT Kaizen


Ensuring that an IT organization is competent at continuous improvement is absolutely essential to the success of Lean within IT. In the Lean IT Foundation, we looked at the basics of Kaizen (Continuous improvement) and the DMAIC problem-solving method.

This Lean IT Kaizen Lead training will help you on your journey to mastering continuous improvement, and becoming a Lean IT Kaizen Lead. The Lead IT Kaizen Lead is someone who is involved with improvement based on Lean principles. The Lean IT Kaizen Lead may come from any level of the IT organization, in any “department".


Professionals in (IT) organizations


A LEAN IT Foundation certificate is required for this course.


This program will be conducted with interactive lectures, PowerPoint presentations, discussions and practical exercises.


At the end of this course the student will be able to:

  • Organize a Kaizen
  • Lead a Kaizen
  • Teach others the DMAIC model
  • Identify and define problems
  • Create a data collection plan
  • Analyze the root cause of problems
  • Understand and apply different improvement methods
  • Make a control plan
  • Ensure the sustainability of improvements.

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Module 1: Introduction to Kaizen
  • Introduction and Kaizen concepts
  • Kaizen, Kakushin and Kaikaku
  • The DMAIC model
  • Kaizen mindset
Module 2: Organizing Kaizen
  • Kaizen team roles
  • Improvement initiatives
  • Plan and prepare a kaizen event
  • Gain support
  • Select the team
Module 3: A3 Method
  • Goals of the A3 method
  • Difference between Summarizing, Analyzing and Synthesizing
  • Structure communication according to the Pyramid principle
  • Summarize information into A3 format
Module 4: Define
  • Select a Problem and Identifying owner
  • Problem statement
  • Scope of the problem
  • Collect VoC information
  • High level kaizen plan
Module 5: Measure
  • The three generic types of units of work
  • Measure and Validate Value Stream Map
  • Data collection plan
  • Qualitative and Quantitative
  • Measurement systems
  • Baseline and a Benchmark
  • Quick Wins
Module 6: Analyze
  • Seven basic tools of Quality
  • 5 Whys
  • Cause & Effects matrix
  • Failure Mode Effects Analysis (FMEA)
Module 7: Improve
  • How to identify improvement options
  • Idea generation techniques
  • Solution prioritization techniques
  • How to test a solution
  • Best and good practice solutions within IT
Module 8: Control
  • How to ensure the sustainability of the improvement
  • Measurement of improvement
  • Control plan
  • Types of documentation
  • Communication to stakeholders
Kaustuv De

Kaustuv De

Kaustuv has had 10 years of experience in Information Communication Technology (ICT) industry especially in Retail, logistics and IT Service Management in Asia and Europe. He has an analytical, professional skill with strong result oriented work ethic. He places emphasis on strategic planning and decision-making. Kaustuv is experienced in large system development work. This includes managing complex integrated logistics and manufacturing implementation projects. He is able to negotiate and balance competing business issues and anticipate strategic project requirements such as migration, development and risks. He is also a skilled communicator.Kaustuv is an accredited trainer with the APM Group & EXIN. He has successfully trained and coached more than 2000 IT professionals within Asia Pacific and the Middle East, including India, Malaysia, Dubai and Singapore.
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Michiel Roelof De Boer

Michiel Roelof De Boer

Michiel holds the highest ITIL credential – the ITIL Service Manager (Masters) certification. He is also a certified ITIL Service Manager who teaches Foundation, Practitioners and Service Management. He gained his experience in various local and international companies worldwide where he had executed roles as Manager, Consultant, Project Manager and Instructor as well as having experience in the finance, automation, industry, airlines, logistics, medical and telecommunication sectors. He is experienced in translating business objectives into manageable deliverables, initiating quick wins and creates an environment for continuous improvement. With a management style which is based on coaching and team play, he can effectively communicate with the members of the board as well as employees at various levels of an operation and in many different cultures. Read More

Kui Tze Lin

Kui Tze Lin

Experienced consulting in the IT industry focusing on supporting the operations of supply chain planning and optimizing solutions. Started career in IT as a technical/application support consultant. In less than 2 years, he was promoted as the Team Lead to set up and run 24/7 support operations before taking up the role as an Account Manager in 2017.As a grew up in a family of educators are potential life changers and able to facilitate someone to be successful in life. Since his high school and college days, he enjoyed imparting his knowledge to his peers who needed help by organizing group study sessions. Once he finished his A-level examinations, he was teaching in a primary school for half a year before he started university. After he graduated, he continues to deliver customized 1-on-1 tutoring high school pupils during weekends simply because he loves teaching and helping other. Read More

Sean Low

Sean Low

Sean Low is a Diploma holder in Graphic Design from Saito Academy & Higher Diploma and Master's Degree in Business with Infromation Technology from University of Northumbria, NewCastle. He is Management Consultant for Pink Elephant with the responsibility for delivery (consulting projects), training and development in the Asian region. Service Management Process and Applications Manager with the responsibilities of defining, documenting and implementing IT service management processes and policies across the World Vision International (WVI) global partnership that consists of more than 50 countries. Technical Services Manager with HP (formerly EDS) with the responsibility of managing the Wintel support team with 100-150 staffs supporting over international/multinational customers which includes daily operational responsibility for people, customer and day-to-day project management activities of the team. IT Manager for Malaysia's premier business weekly The Edge. Responsibilities include managing a team of web designers, programmers and system support staff. Other responsibilities include providing strategic direction to implementation of IT processes within the organisation Read More

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