LITK: Lean IT Kaizen | IT Training & Certification | Info Trek
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LITK: Lean IT Kaizen

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    Public Class
    • HRDF SBL Claimable
    • Lunch & refreshment provided
    • Certificate of Attendance available
    Starting From
    RM 5700.00
    3 Days
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    Private Class
    • All of our private classes are customized to your organization's needs.

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    3 Days

Course Details

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Ensuring that an IT organization is competent at continuous improvement is absolutely essential to the success of Lean within IT. In the Lean IT Foundation, we looked at the basics of Kaizen (Continuous improvement) and the DMAIC problem-solving method.

This Lean IT Kaizen Lead training will help you on your journey to mastering continuous improvement, and becoming a Lean IT Kaizen Lead. The Lead IT Kaizen Lead is someone who is involved with improvement based on Lean principles. The Lean IT Kaizen Lead may come from any level of the IT organization, in any “department".

Professionals in (IT) organizations

A LEAN IT Foundation certificate is required for this course.

This program will be conducted with interactive lectures, PowerPoint presentations, discussions and practical exercises.

At the end of this course the student will be able to:

  • Organize a Kaizen
  • Lead a Kaizen
  • Teach others the DMAIC model
  • Identify and define problems
  • Create a data collection plan
  • Analyze the root cause of problems
  • Understand and apply different improvement methods
  • Make a control plan
  • Ensure the sustainability of improvements.


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  • Introduction and Kaizen concepts
  • Kaizen, Kakushin and Kaikaku
  • The DMAIC model
  • Kaizen mindset
  • Kaizen team roles
  • Improvement initiatives
  • Plan and prepare a kaizen event
  • Gain support
  • Select the team
  • Goals of the A3 method
  • Difference between Summarizing, Analyzing and Synthesizing
  • Structure communication according to the Pyramid principle
  • Summarize information into A3 format
  • Select a Problem and Identifying owner
  • Problem statement
  • Scope of the problem
  • Collect VoC information
  • High level kaizen plan
  • The three generic types of units of work
  • Measure and Validate Value Stream Map
  • Data collection plan
  • Qualitative and Quantitative
  • Measurement systems
  • Baseline and a Benchmark
  • Quick Wins
  • Seven basic tools of Quality
  • 5 Whys
  • Cause & Effects matrix
  • Failure Mode Effects Analysis (FMEA)
  • How to identify improvement options
  • Idea generation techniques
  • Solution prioritization techniques
  • How to test a solution
  • Best and good practice solutions within IT
  • How to ensure the sustainability of the improvement
  • Measurement of improvement
  • Control plan
  • Types of documentation
  • Communication to stakeholders


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