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LIT-212: Lean IT Foundation With Case Study
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2 Day with 08 hours per day
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Thu 01 Sep 09:00 - Fri 02 Sep 17:00
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LIT-212: Lean IT Foundation With Case Study
WHAT YOU WILL LEARN
IT organizations are constantly seeking new
ways to improve customer satisfaction, service quality and value for the
business. Lean IT is applied to transform your IT organization to a
customer-focused, efficient and transparent IT organization that can deliver
sustainable results to the business.
The Lean IT Foundation training covers all
elements to introduce you to Lean IT. After completion of the training, you will
be able to participate effectively in a Lean IT transformation program.
Course Approach:
The Lean IT Foundation Training is two
days. During the training, you will learn the fundamentals of Lean and how to
apply Lean in an IT domain. In the training you will practice with exercises to
build hands-on skills. The training will introduce you to the softer aspects of
Lean IT like change approaches and how to change people's behavior and
attitude. All the exercises are related to ICT, but no technical IT knowledge
is required.
This course is delivered using an exciting
case study designed to further enhance the candidates understanding of Lean IT.
Students who have attended this course are prepared to successfully take the
associated Lean IT Foundation certification exam which is a requirement for
attending any of the further Lean courses available in this track.
AUDIENCE
This course is specially
design for any member of an IT organization.
METHODOLOGY
This program will be conducted with
interactive lectures, PowerPoint presentations, discussions and practical
exercises.
Students will receive a Lean IT Foundation
classroom workbook containing all of the presentation materials, the case
study, the book Lean Thinking and sample exam questions.
COURSE OBJECTIVES
Upon completion of this program,
participants should be able to :
- Understand the concepts behind Lean and how Lean can be applied in IT
- Analyze customer value and translate the voice of the customer to processes
- Understand Lean concepts as customer value, value streams, flow, pull, perfection
- Diagnose and improve processes with value stream mapping
- Problem solving with the Kaizen approach
- Work with the DMAIC improvement cycle
- Designate improvement activities that improve process results
- Understand what behaviors & attitudes are essential within Lean organizations
- Prepare the student to take the Lean IT Foundation Certification exam
Modules
Kaustuv De
Kaustuv has had 10 years of experience in Information Communication Technology (ICT) industry especially in Retail, logistics and IT Service Management in Asia and Europe. He has an analytical, professional skill with strong result oriented work ethic. He places emphasis on strategic planning and decision-making. Kaustuv is experienced in large system development work. This includes managing complex integrated logistics and manufacturing implementation projects. He is able to negotiate and balance competing business issues and anticipate strategic project requirements such as migration, development and risks. He is also a skilled communicator.Kaustuv is an accredited trainer with the APM Group & EXIN. He has successfully trained and coached more than 2000 IT professionals within Asia Pacific and the Middle East, including India, Malaysia, Dubai and Singapore.
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Kui Tze Lin
Experienced consulting in the IT industry focusing on supporting the operations of supply chain planning and optimizing solutions. Started career in IT as a technical/application support consultant. In less than 2 years, he was promoted as the Team Lead to set up and run 24/7 support operations before taking up the role as an Account Manager in 2017.As a grew up in a family of educators are potential life changers and able to facilitate someone to be successful in life. Since his high school and college days, he enjoyed imparting his knowledge to his peers who needed help by organizing group study sessions. Once he finished his A-level examinations, he was teaching in a primary school for half a year before he started university. After he graduated, he continues to deliver customized 1-on-1 tutoring high school pupils during weekends simply because he loves teaching and helping other. Read More
Sean Low
Sean Low is a Diploma holder in Graphic Design from Saito Academy & Higher Diploma and Master's Degree in Business with Infromation Technology from University of Northumbria, NewCastle. He is Management Consultant for Pink Elephant with the responsibility for delivery (consulting projects), training and development in the Asian region. Service Management Process and Applications Manager with the responsibilities of defining, documenting and implementing IT service management processes and policies across the World Vision International (WVI) global partnership that consists of more than 50 countries. Technical Services Manager with HP (formerly EDS) with the responsibility of managing the Wintel support team with 100-150 staffs supporting over international/multinational customers which includes daily operational responsibility for people, customer and day-to-day project management activities of the team. IT Manager for Malaysia's premier business weekly The Edge. Responsibilities include managing a team of web designers, programmers and system support staff. Other responsibilities include providing strategic direction to implementation of IT processes within the organisation Read More
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