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Integrating Cisco Unified Communications Applications (CAPPS)


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Integrating Cisco Unified Communications Applications (CAPPS)


In this hands-on course, you will practice configuring and integrating Cisco's call management and voice mail systems from scratch. You will work with Cisco Unity Connection, which is integrated with Cisco Unified Communications Manager (CUCM), and with Cisco Unity Express, integrated with CUCM Express

Building on the foundation provided by ICOMM v8, you'll focus on voice mail administration and presence administration. You will learn how to add users, configure Class of Service, schedules, and distribution lists, and set up AutoAttendants for both systems. You'll connect your voice mail systems using Voice Profile for Internetwork Mail (VPIM) networking

You will also learn how to integrate the Cisco Unified Presence server with CUCM, deploy the Cisco Unified Personal Communicator (CUPC) client with desk phone control, and integrate Unity Connection for CUPC access


The course is Network administrators and network engineers, CCNP Voice candidates and Systems engineers


• ICOMM - Introducing Cisco Voice and UC Administration v8.0

• CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0

• CIPT1 - Implementing Cisco Unified Communications IP Telephony Part 1 v8.0

Follow-On Courses

• CIPT2 - Implementing Cisco Unified Communications IP Telephony Part 2 v8.0

• TVOICE - Troubleshooting UC Systems v8.0

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

• CCNP Voice - Cisco Certified Network Professional Voice


This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise


Upon completion of this program, participants should be able to :

• Integrate Cisco Unity Connection with CUCM

• Unity Connection System Settings, Schedules, and Distribution Lists

• Integrate Unity Connection with Microsoft Active Directory

• Use Cisco Unity Connection Partitions and Search Spaces

• Implement Cisco Unity Connection Call Management

• Build an Audiotext Application using the Opening Greeting, Interview, and Call Handlers

• Configure Directory Call Handlers

• Configure Cisco Unity Connection Users, Class of Service, and Roles

• Set Up Message Notification

• Monitor and Troubleshoot Cisco Unity Connection and Cisco Unity Express

• Integrate Cisco Unity Express with CUCM Express

• Unity Express System Settings, Schedules, and Distribution Lists

• Configure Cisco Unity Express Users and Class of Service

• Unity Express Voice Mail Features, such as VoiceView and IMAP Messaging

• Configure the Cisco Unity Express AutoAttendant


• Cisco Unified Presence

• Configure CUCM for CUPS Integration

• Cisco Unified Presence and How to implement Cisco Unified Personal Communicator

• Configure CUPC Clients for Presence and Desk Phone Control

• Deploy IP Phone Messenger

• Configure Unity Connection Integration with Call Manager

• Troubleshoot Cisco Unified Presence

Expand All


Module 1 - Introduction To Voice Mail
• General Requirements for Voice Mail Integration
Module 2 - Cisco Unity Connection In A CUCM Environment

• Integration with CUCM

• Configuring Unity Connection

• Using Partitions and Search Spaces

• Implementing Call Management

• Configuring Users

• Monitoring and Troubleshooting

Module 3 - Cisco Unity Express Implementation In CUCM Express Environment

• Basics of Unity Express

• Integration with CUCM Express

• Configuring Unity Express

• Configuring User Accounts

• AutoAttendant

• Troubleshooting

Module 4 - Voice Profile For Internet Mail Implementation (VPIM)

• Implementing VPIM in Unity Connection

• Implementing VPIM in Unity Express

Module 5 - Cisco Unified Presence Implementation

• Components and Communication Flows

• Integrating Unified Presence

• Configuring Features

• Implementing Unified Personal Communicator

• Verifying and Troubleshooting Tools


• Lab 1 - Topology and Deployment

• Lab 2 - Load CUCM Administrative Configuration

• Lab 3 - Configuring Unity Connection for Integration

• Lab 4 - Configuring CUCM for Integration with Unity Connection

• Lab 5 - Unity Connection System Settings

• Lab 6 - Schedules and Distribution Lists

• Lab 7 - Microsoft Active Directory Integration

• Lab 8 - Partitions and Calling Search Spaces

• Lab 9 - Call Routing Rules

• Lab 10 - Opening Greeting

• Lab 11 - Interview and Call Handlers

• Lab 12 - Directory Call Handlers

• Lab 13 - Class of Service and Roles

• Lab 14 - Configure Voice Mail Users

• Lab 15 - Message Notification

• Lab 16 - Troubleshooting Unity Connection (Optional)

• Lab 17 - Integrating Cisco Unity Express with Cisco Unified Communications Express

• Lab 18 - Unity Express System Settings

• Lab 19 - Schedules and Distribution Lists

• Lab 20 - Class of Service and Roles

• Lab 21 - Configure Voice Mail Users

• Lab 22 - Configure Voice Mail Features

• Lab 23 - Configure Cisco Unity Express AutoAttendant

• Lab 24 - Troubleshooting Cisco Unity Express (Optional)

• Lab 25 - Implementing VPIM in Cisco Unity Express and Unity Connection

• Lab 26 - CUCM configuration for CUPS integration

• Lab 27 - CUPS configuration for CUCM integration

• Lab 28 - Configuring CUPC Clients for Presence and Desk Phone Control

• Lab 29 - IP Phone Messenger

• Lab 30 - Configure Unity Connection Integration with CUPC Clients

• Lab 31 - Troubleshooting Cisco Unified Presence Components (Optional)

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