ITSM Foundation on ISO/IEC 20000 - Simplilearn | IT Training & Certification | Info Trek
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ITSM Foundation on ISO/IEC 20000 - Simplilearn


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RM 1285.70
  1. 10 Hours
  1. HRDF SBL Claimable
  2. Certificate of Attendance available
  3. 180 days of access from date of purchase
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ITSM Foundation on ISO/IEC 20000 - Simplilearn


The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional's ability to align business strategy to information technology.

Simplilearn's ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.


The target group of the ITSM Certificate includes, but is not restricted to:

  • IT Service operational staff
  • Supervisors
  • Managers
  • Senior consultants and
  • Auditors


After completing this course, you will be able to:

  • Describe business relationship management
  • Discuss supplier management and their relationship with other processes
  • Explain resolution processes such as Incident & service request management
  • Define control processes

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Module 1: ITSM

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