ITSM Foundation on ISO/IEC 20000 - Simplilearn | IT Training & Certification | Info Trek

ITSM Foundation on ISO/IEC 20000 - Simplilearn

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- HRDF SBL Claimable
- Certificate of Attendance available
- 180 days of access from date of purchase
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RM 1285.70

10 Hours

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Course:

ITSM Foundation on ISO/IEC 20000 - Simplilearn

Duration:

10 Hours

Scheme:

HRDF SBL Claimable

Remark:

Certificate of Attendance available

180 days of access from date of purchase

RM1285.7/pax

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ITSM Foundation on ISO/IEC 20000 - Simplilearn

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Course Details

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WHAT YOU WILL LEARN

The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional's ability to align business strategy to information technology.

Simplilearn's ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.

AUDIENCE

The target group of the ITSM Certificate includes, but is not restricted to:

IT Service operational staff
Supervisors
Managers
Senior consultants and
Auditors

COURSE OBJECTIVES

After completing this course, you will be able to:

Describe business relationship management
Discuss supplier management and their relationship with other processes
Explain resolution processes such as Incident & service request management
Define control processes

Modules

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Module 1: ITSM

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