ITSM Foundation on ISO/IEC 20000 - Simplilearn
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ITSM Foundation on ISO/IEC 20000 - Simplilearn
WHAT YOU WILL LEARN
The ITSM certification training focuses on
the management of the IT services like planning, delivery and support to
improve customer service. The certification demonstrates the professional's
ability to align business strategy to information technology.
Simplilearn's ITSM certification training
includes both online and classroom training that allows candidates to prepare
for exam in the comfort of their own place and/or in a Classroom learning
environment.
AUDIENCE
The target
group of the ITSM Certificate includes, but is not restricted to:
- IT Service operational staff
- Supervisors
- Managers
- Senior consultants and
- Auditors
COURSE OBJECTIVES
After completing this course, you will be
able to:
- Describe business relationship management
- Discuss supplier management and their relationship with other processes
- Explain resolution processes such as Incident & service request management
- Define control processes
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