ILST: ITIL Intermediate Module - Service Transition | IT Training & Certification | Info Trek
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ILST: ITIL Intermediate Module - Service Transition

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    RM 5900.00
    1. 4 Days
    1. HRDF SBL Claimable
    2. Lunch & refreshment provided
    3. Certificate of Attendance available
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    RM 3500.00
    1. 32 Hours
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    2. Certificate of Attendance available
    3. 90 days of access from date of activation
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    1. 4 Days

Course Details

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The intermediate level ITIL® v3 (version 3) Service Lifecycle Module Service Transition offers candidates the ability to specialize in one of the five stages of the service lifecycle.

This compact 4-day training includes an optional exam. Passing this exam adds 3 credits towards the 22 required credits to enter the advanced level in IT service management certification based on ITIL v3.

Each module of the lifecycle series covers an introduction to the service lifecycle, the principles, processes, functions and activities within that stage of the ITIL service management lifecycle, along with technology and implementation considerations.

The course, ITIL v3 Lifecycle Module Service Transition, is targeted towards existing holders of the ITIL v3 Foundation certificate who want to gain in-depth knowledge and understanding of the service transition

stage of the ITIL v3 service lifecycle.

Candidates who wish to certify for ITIL v3 at intermediate or advanced level can earn 3 credits by passing the optional exam.

An ITIL v3 Foundation certificate and preferably about two years work experience in an IT service management environment.

This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise

Upon completion of this program, participants should be able to:

  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Service transition related activities
  • Organization and technology for service transition
  • Understanding implementation approaches, service transition roles, challenges and critical success factors and risks

Modules

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  • Service Transition as a practice
  • Service, its value proposition and value composition
  • Functions, Processes and Roles
  • The purpose, goals and objectives of Service Transition
  • The scope of Service Transition and the types of processes used by Service Transition
  • The position of Service Transition within the Service Lifecycle, the interfaces, inputs and outputs
  • Potential value to business


  • The concept of service and role of utilities, warranties, capabilities and resources in delivering the service
  • The key policies and best practice principles that aid effective Service Transition

Exercise - Principles


  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Evaluation
  • Knowledge Management

Exercises -

  • Transition Planning and Support
  • Change Management
  • SACM
  • Release and Deployment Management
  • Service Validation and Testing
  • Service Evaluation
  • Knowledge Management



  • Managing Communications and Commitment
  • Managing Organizational and Stakeholder Change
  • Organizational roles, responsibilities and Service Transition Roles within organizational change
  • Planning and Implementing organizational change, and the outputs from other lifecycle stages which assist with managing organizational change
  • Assessing organizational readiness for and monitoring progress of organizational change
  • Methods, practices and techniques used in managing change
  • Stakeholder Management

Exercise - Activities


  • Service Transition Roles and Responsibilities
  • Organizational context for Service Transition
  • The relationship of Service Transition with other lifecycle phases

Exercise - Roles and Responsibilities


  • Technology requirements for Service Transition that support Service Transition as a whole and support Service Transition’s integration into the whole lifecycle

Exercise - Technology


The stages of introducing Service Transition to an organization including:

  • Justification
  • Design
  • Management of cultural change and risks and beneficial values
  • Measurements through analyzing Critical Success Factors and Key Performance Indicators
  • Challenges, prerequisites for success and risks that affect the likely viability of new and changed services
  • Challenges facing Service Transition and the external factor that affect the approach to Service Transition

Exam Preparation

  • Mock examination

ST Exam

  • Exam


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