ICPPO: ITIL® Intermediate Module - Planning, Protection and Optimization | IT Training & Certification | Info Trek
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ICPPO: ITIL® Intermediate Module - Planning, Protection and Optimization

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Format What’s this?
Starting From
RM 6900.00
  1. 5 Days
  1. HRDF SBL Claimable
  2. Lunch & refreshment provided
  3. Certificate of Attendance available
Starting From
RM 3800.00
  1. 35 Hours
  1. HRDF SBL Claimable
  2. Certificate of Attendance available
  3. 90 days of access from date of activation
  1. 5 Days
  1. All of our private classes are customized to your organization's needs.
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ICPPO: ITIL® Intermediate Module - Planning, Protection and Optimization

WHAT YOU WILL LEARN

In this five-day course, participants will obtain knowledge and hands-on experience in Planning, Protection and Optimization. A mixed balance of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the optional exam: ITIL v3 Capability

Module Planning, Protection and Optimization.

AUDIENCE

Existing holder of ITIL v3 Foundation certificate who wants to gain in-depth knowledge and hands-on experience such as for IT Managers, IT staff and process owners, Application Project and Business Managers

PREREQUISITES

ITIL v3 Foundation

COURSE OBJECTIVES

  • Service Management as a practice
  • Following processes across the service lifecycle pertaining to the practice elements within the Planning, protection & Optimization:
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Risk Management
  • Common service operation activities related to Planning, Protection & Optimization
  • Organizing for service operation which describe functions to be performed within Planning, Protection & Optimization
  • Planning, Protection & Optimization roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks
  • Continual service improvement as a consequence of effective Planning, Protection & Optimization

Expand All

Modules

Capacity Management
  • The purpose, goal and objectives of Capacity Management
  • The scope of Capacity Management
  • The importance of Capacity Management as a process to generate business value
  • Capacity Management policies, principles and basic concepts
  • The main activities, methods and techniques that enable Capacity Management and how they relate to Planning, Protection and Optimization
  • The triggers, inputs and outputs of Capacity
  • Management and its interfaces with other processes
  • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Capacity Management
Exercises
  • Capacity Management – Capacity Planning


Availability Management
  • The purpose, goal and objectives of the process
  • The scope of the process
  • The importance of Availability Management as a process to generate business value
  • Availability Management policies, principles and basic concepts
  • The main activities, methods and techniques that enable Availability Management and how they relate to Planning, Protection and Optimization
  • The triggers, inputs and outputs of Availability
  • Management, and its interface with other processes
  • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Availability Management

Exercises

  • Availability 1 – Analysis
  • Availability 2 – Understanding Design


IT Service Continuity Management
  • The purpose, goal and objectives of the process
  • The scope of the process
  • The importance of ITSCM as a process to generate business value
  • ITSCM policies, principles and basic concepts
  • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 1 of the ITSCM lifecycle, Initiation
  • The main activities, methods and techniques that enable ITSCM and how they relate to planning, Protection and Optimization, particularly Stage 2 of the ITSCM lifecycle, Requirements and Strategy
  • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 3 of the ITSCM lifecycle, Implementation
  • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 4 of The ITSCM lifecycle, Ongoing Operation
  • The triggers, inputs and outputs of ITSCM, and its Interface with other processes
  • How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful IT Service Continuity Management

Exercises

  • IT Service Continuity Management


IT Security Management
  • The purpose, goal and objectives of the process
  • The scope of the process
  • The importance of Information Security Management as a process to generate business value
  • Information Security Management policies, principles and basic concepts
  • The main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization
  • The triggers, inputs and outputs of Information Security Management and its interface with other processes
  • How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful Information Security Management

Exercises

  • Security – Creating awareness


Demand Management
  • The basic concepts of Demand Management
  • The activity based Demand Management and
  • business activity patterns
  • The interfaces to Service Design
  • Managing demand for Service
  • Analyze and discuss the main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization.

Exercises

  • Demand Management - PBA


Challenges
  • The challenges, Critical Success Factors and risks are related to Capacity and Demand Management
  • What the challenges, Critical Success Factors and risks are related to Availability Management
  • What the challenges, Critical Success Factors and risks are related to ITSCM
  • What the challenges, Critical Success Factors and risks are, related to Information Security Management
  • Explain the challenges, Critical Success Factors and risks directly associated with Service Design phase of the Service Lifecycle and how it relates specifically to PPO


Roles And Responsibilities
  • Recognize the key roles / functions responsible for executing each process step as related to:
    • Capacity Management process
    • Availability Management process
    • IT Service Continuity Management process
    • Information Security Management process

Exercises

  • R & R – Distinguising


Technology
  • The generic requirements for technology to assist Service Design
  • The evaluation criteria for technology and tooling for process implementation
  • The good practices for practice and process implementation
  • The challenges, Critical Success Factors and risks related to implementing practices and processes


Kaustuv De

Kaustuv De

Kaustuv has had 10 years of experience in Information Communication Technology (ICT) industry especially in Retail, logistics and IT Service Management in Asia and Europe. He has an analytical, professional skill with strong result oriented work ethic. He places emphasis on strategic planning and decision-making. Kaustuv is experienced in large system development work. This includes managing complex integrated logistics and manufacturing implementation projects. He is able to negotiate and balance competing business issues and anticipate strategic project requirements such as migration, development and risks. He is also a skilled communicator.Kaustuv is an accredited trainer with the APM Group & EXIN. He has successfully trained and coached more than 2000 IT professionals within Asia Pacific and the Middle East, including India, Malaysia, Dubai and Singapore.
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Raja Segaran AL Amasi

Raja Segaran AL Amasi

Raja Segaran Amasi has over 10 years of working experience in ICT operations with large telecommunication and outsourcing companies. During this period, he was involved in multiple projects in process improvement to achieve organizational efficiency.He was actively involved in the setup of an IT service desk and service management best practices process (incident, problem and change management) implementation within the IT support structure. His specialization is in data centre operations and service operations. During his professional career with a large outsourcing company, he was actively involved in ISO20000 certification and in the initial stage of design ITIL based service management process owners for at least 3 processes.Raja Segaran's strengths are his seniority, combining experience and helicopter-view, sense of humour and enthusiasm. He strongly believes that IT is about achieving results together and being a team player. His impressive list of clients included DH: ITSC, Shell IT International, Dell Asia Pacific, HP India, Microsoft Thailand, Microsoft Korea, EMC Australia, Wipro India, Infosys India, Siemens India, Prudential Asia Pacific, Intel Penang, AMD Penang, CSA Penang, Fairchild Semiconductor Penang and MISC. Read More

Kui Tze Lin

Kui Tze Lin

Experienced consulting in the IT industry focusing on supporting the operations of supply chain planning and optimizing solutions. Started career in IT as a technical/application support consultant. In less than 2 years, he was promoted as the Team Lead to set up and run 24/7 support operations before taking up the role as an Account Manager in 2017.As a grew up in a family of educators are potential life changers and able to facilitate someone to be successful in life. Since his high school and college days, he enjoyed imparting his knowledge to his peers who needed help by organizing group study sessions. Once he finished his A-level examinations, he was teaching in a primary school for half a year before he started university. After he graduated, he continues to deliver customized 1-on-1 tutoring high school pupils during weekends simply because he loves teaching and helping other. Read More

Sean Low

Sean Low

Sean Low is a Diploma holder in Graphic Design from Saito Academy & Higher Diploma and Master's Degree in Business with Infromation Technology from University of Northumbria, NewCastle. He is Management Consultant for Pink Elephant with the responsibility for delivery (consulting projects), training and development in the Asian region. Service Management Process and Applications Manager with the responsibilities of defining, documenting and implementing IT service management processes and policies across the World Vision International (WVI) global partnership that consists of more than 50 countries. Technical Services Manager with HP (formerly EDS) with the responsibility of managing the Wintel support team with 100-150 staffs supporting over international/multinational customers which includes daily operational responsibility for people, customer and day-to-day project management activities of the team. IT Manager for Malaysia’s premier business weekly The Edge. Responsibilities include managing a team of web designers, programmers and system support staff. Other responsibilities include providing strategic direction to implementation of IT processes within the organisation Read More

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