ICPPO: ITIL® Intermediate Module - Planning, Protection and Optimization | IT Training & Certification | Info Trek
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ICPPO: ITIL® Intermediate Module - Planning, Protection and Optimization

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    RM 6900.00
    1. 5 Days
    1. HRDF SBL Claimable
    2. Lunch & refreshment provided
    3. Certificate of Attendance available
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    RM 3500.00
    1. 40 Hours
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    2. Certificate of Attendance available
    3. 90 days of access from date of activation
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    1. 5 Days

Course Details

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In this five-day course, participants will obtain knowledge and hands-on experience in Planning, Protection and Optimization. A mixed balance of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the optional exam: ITIL v3 Capability

Module Planning, Protection and Optimization.

Existing holder of ITIL v3 Foundation certificate who wants to gain in-depth knowledge and hands-on experience such as for IT Managers, IT staff and process owners, Application Project and Business Managers

ITIL v3 Foundation

  • Service Management as a practice
  • Following processes across the service lifecycle pertaining to the practice elements within the Planning, protection & Optimization:
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Risk Management
  • Common service operation activities related to Planning, Protection & Optimization
  • Organizing for service operation which describe functions to be performed within Planning, Protection & Optimization
  • Planning, Protection & Optimization roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks
  • Continual service improvement as a consequence of effective Planning, Protection & Optimization

Modules

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  • The purpose, goal and objectives of Capacity Management
  • The scope of Capacity Management
  • The importance of Capacity Management as a process to generate business value
  • Capacity Management policies, principles and basic concepts
  • The main activities, methods and techniques that enable Capacity Management and how they relate to Planning, Protection and Optimization
  • The triggers, inputs and outputs of Capacity
  • Management and its interfaces with other processes
  • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Capacity Management
Exercises
  • Capacity Management – Capacity Planning


  • The purpose, goal and objectives of the process
  • The scope of the process
  • The importance of Availability Management as a process to generate business value
  • Availability Management policies, principles and basic concepts
  • The main activities, methods and techniques that enable Availability Management and how they relate to Planning, Protection and Optimization
  • The triggers, inputs and outputs of Availability
  • Management, and its interface with other processes
  • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Availability Management

Exercises

  • Availability 1 – Analysis
  • Availability 2 – Understanding Design


  • The purpose, goal and objectives of the process
  • The scope of the process
  • The importance of ITSCM as a process to generate business value
  • ITSCM policies, principles and basic concepts
  • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 1 of the ITSCM lifecycle, Initiation
  • The main activities, methods and techniques that enable ITSCM and how they relate to planning, Protection and Optimization, particularly Stage 2 of the ITSCM lifecycle, Requirements and Strategy
  • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 3 of the ITSCM lifecycle, Implementation
  • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 4 of The ITSCM lifecycle, Ongoing Operation
  • The triggers, inputs and outputs of ITSCM, and its Interface with other processes
  • How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful IT Service Continuity Management

Exercises

  • IT Service Continuity Management


  • The purpose, goal and objectives of the process
  • The scope of the process
  • The importance of Information Security Management as a process to generate business value
  • Information Security Management policies, principles and basic concepts
  • The main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization
  • The triggers, inputs and outputs of Information Security Management and its interface with other processes
  • How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful Information Security Management

Exercises

  • Security – Creating awareness


  • The basic concepts of Demand Management
  • The activity based Demand Management and
  • business activity patterns
  • The interfaces to Service Design
  • Managing demand for Service
  • Analyze and discuss the main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization.

Exercises

  • Demand Management - PBA


  • The challenges, Critical Success Factors and risks are related to Capacity and Demand Management
  • What the challenges, Critical Success Factors and risks are related to Availability Management
  • What the challenges, Critical Success Factors and risks are related to ITSCM
  • What the challenges, Critical Success Factors and risks are, related to Information Security Management
  • Explain the challenges, Critical Success Factors and risks directly associated with Service Design phase of the Service Lifecycle and how it relates specifically to PPO


  • Recognize the key roles / functions responsible for executing each process step as related to:
    • Capacity Management process
    • Availability Management process
    • IT Service Continuity Management process
    • Information Security Management process

Exercises

  • R & R – Distinguising


  • The generic requirements for technology to assist Service Design
  • The evaluation criteria for technology and tooling for process implementation
  • The good practices for practice and process implementation
  • The challenges, Critical Success Factors and risks related to implementing practices and processes


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