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Enhancing Business Correspondence


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Enhancing Business Correspondence


Our correspondence today is mainly via email and minimally the hardcopy by snail mail. Therefore, there is need to ensure that the messages that are sent out take the form which is compact yet comprehensive.

The ultimate meaning of communication is the response that we get rather than merely conveying the message. We need to frame our message in order to set the common ground for an accurate response to be received – this is the first pre-supposition of META NLP, which is “the map is not the territory”. When the scenario is properly set, we will be able to avoid the pitfall of allowing the recipient “to respond according to their internal maps” another pre-supposition of META NLP.

In business correspondence, being able to subscribe to Deming’s “that what can be measured can be controlled” helps to ensure that we convey information accurately which encourages the reply to be so reciprocated.

Nonetheless, business correspondence must subscribe to conventions, apply a higher form of English and have proper grammar.


Clerks and above


• E-Manual will be on-line

• Content and Exercises are on pptx.

• Responses can be face-to-face or submitted on-line and reviewed


• To craft correspondences which “lock” the recipient into responding

• To apply principles of quality in writing

• To distinguish the different genres of writing

• To capture the essence of the message business-like

• To eliminate non-standard English

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Module 1: Introduction

• Methodology

• Timing

Module 2: Overview of Business Writing

• Evolution of Correspondence

• Genre of Writing

• Levels of Language

Module 3: Convention in Correspondence

• Understanding Convention in Writing

• Snail-mail versus e-mail

• Improved convention for e-mail

Module 4: Formal versus Informal E-mail

• Differences between Formal and Informal Email

• Types of Readers

• Crafting of Subject Lines

Module 5: Significant Content

• Salutation

• Introduction

• Body

• Construction of Expectations from recipient

• Closing

Module 6: Personalized Writing

• Skill of using YOU/ YOUR

• Hierarchy of information

• Focused intention

Module 7: Enhancing Writing

• Reader-centric Writing

• Using the Cs

• Rectifying non-standard English

Module 8: Eliminating Distractions

• Choice of fonts

• Identifying Empty Writing

• Status of emojis and emoticons

Module 9: Dealing with Rally E-mail

• Understanding rally e-mail

• Importance of Summaries

• Creating Summaries

To Be Confirm

To Be Confirm

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