DASA DevOps and ITSM | IT Training & Certification | Info Trek
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DASA DevOps and ITSM

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    1 Days

Course Details

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This 1-day training provides you with the basic knowledge required for the effective utilization of ITSM skill sets in any DevOps organization. The training focuses on the essential knowledge of the two different worlds, ITSM and DevOps movement fits perfectly with ITSM. The various group discussions and the case study are the primary ingredients of the course that help you understand a DevOps movement in an organization.

Individuals involved in IT development, IT operations or IT service management. Individuals whose role is affected by DevOps and continuous delivery, such as the following IT roles.

• DevOps Engineers

• Product Owners

• Integration Specialist

• Operations Managers

• Incident and Change Managers

• Other IT and Process Managers

• System Administrators

• Network Administrators

• Business Managers

• Automation Architects

• Enterprise Architects

• Basic familiarity with Agile, Scrum, Lean and ITSM principles is beneficial

This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise

At the end of the course, you will be able to:

• Relate and complement DevOps and ITSM

• Describe DevOps

• Discuss the value of ITSM in a DevOps environment

• Explain how to utilize ITSM processes in DevOps teams


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• Overview

• Training Objective

• Course Agenda

• Type Of Activities

• Course Book

• Group Activity

• ITIL Refresh

• Overview Of ITIL® Key Lifecycle Phases and Outputs

• What is DevOps?

• Challenges Leading to DevOps

• A Brief History of DevOps

• How DevOps make it easy for a business to work with IT?

• How DevOps drives business performance.

• Why DevOps? (The Benefits)

• DevOps Core Principles

• Defining a DevOps Team

• DevOps Organization

• Activity-Focused vs. Products-Focused

• Automate Everything and Obtain Immediate Feedback

• Continuous Delivery

• Culture

• Difference Starting Points

• DevOps Journey

• Case Study: EJ Airways

• Group Discussion: DevOps Impact on EJ Airways

• ITIL® and DevOps Complement Each Other

• Positioning DevOps in ITSM Process

• Why DevOps and ITIL® need each other

• Realization of DevOps Teams Objectives Through ITIL®

• DevOps Teams in EJ Airways

• EJ Airways Baggage Handling System: Stop Your Work

• Group Discussion: ITSM Providing a Solid Base for DevOps in Operation

• Introduction Case for Design and Transition

• Group Discussion: ITSM Providing a Solid Base for DevOps and Transition (Optional)

• DASA Competence Framework

• DASA Mission


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