Customer Service - Knowing Your Customer Well | IT Training & Certification | Info Trek
Respect Your Dreams
Follow through on your goals with courses

Customer Service - Knowing Your Customer Well

Location

Format What’s this?
  1. 1 Days
  1. All of our private classes are customized to your organization's needs.
  2. Click on the button below to send us your details and you will be contacted shortly.
Request more information

Inquiry for: Myself    My Company

By providing your contact details, you agree to our Privacy Policy

 

 

 

Thank You

Our learning consultant will get back to you in 1 business day

Customer Service - Knowing Your Customer Well

WHAT YOU WILL LEARN

Is customer service important? It is a provision of service ensuring your company maintains its customers and key accounts when the MCO is over and the industry starts to function again. But, how do you do that, when the world economy is down? Can we ensure profitability by servicing the customers with sincerity and authenticity?

AUDIENCE

All staffs (including HR, customer service, executives, sales and marketing, operation, finance etc) across the board who is seeking for upskilling themselves to improve the company’s productivity and efficiency in the post-covid work environment

METHODOLOGY

Interactive online sharing by the trainers and MAY also include individual tasks for participants during class, partnering activities, video clips, brief offline tasks within the duration of the session, Q&A, etc

COURSE OBJECTIVES

• Why some customers do not buy anymore?

• What makes certain customers continue to stick with you?

• How important customer service is in a post-COVID19 landscape and what you can do to ensure survivability?


Expand All

Modules

Module 1: Appreciate your existing customers so that they will stick with you
Module 2: Listen to the new needs of your customers using NLP tools
Module 3: Value your customers more and letting them feel it
Module 4: Improve your service levels while others are reducing theirs due to costs
Module 5: Find New Ways to make customers happy in this changed business world
Module 6: Improve your service levels to attract more customers and maintain your service standards with less resources
To Be Confirm

To Be Confirm

Read More

Course Reviews

No Remarks

0

0 Ratings