Ways to train
Live, instructor-led training in a standard, professional classroom environment
Live, instructor-led training conducted over the internet, with hands-on labs
An online, HTML5, self-paced learning experience available for all courses
Private training for your entire team, delivered at your location, a training center, or online
Video classroomLearn more about our training formats
High-definition video of our most popular courses, streamed to your laptop or personal device
All of our private classes are customized to your organization's needs.
Click on the button below to send us your details and you will be contacted shortly.
Request more information
Inquiry for: Myself My Company
Our learning consultant will get back to you in 1 business day
Customer Service - Knowing Your Customer Well
WHAT YOU WILL LEARN
Is customer service important? It is a provision of service ensuring your company maintains its customers and key accounts when the MCO is over and the industry starts to function again. But, how do you do that, when the world economy is down? Can we ensure profitability by servicing the customers with sincerity and authenticity?
All staffs (including HR, customer service, executives, sales and marketing, operation, finance etc) across the board who is seeking for upskilling themselves to improve the company’s productivity and efficiency in the post-covid work environment
Interactive online sharing by the trainers and MAY also include individual tasks for participants during class, partnering activities, video clips, brief offline tasks within the duration of the session, Q&A, etc
• Why some customers do not buy anymore?
• What makes certain customers continue to stick with you?
• How important customer service is in a post-COVID19 landscape and what you can do to ensure survivability?
To Be Confirm