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CITS - Certified Information Technology Specialist


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CITS - Certified Information Technology Specialist


Working in the IT industry is a true challenge. The ever growing complexity and integration of business processes and the continuous evolvement of information technology have reached levels never seen before and to keep up with all the changes is truly demanding.

This has led to a serious shortage of skilled IT workers that are relevant and updated on the changes in the industry. The high demand for skilled IT workers is still growing and becoming more critical than ever before. It is imperative that an IT professional continue leveraging himself/herself to remain relevant in the industry.


This course is most suited for seasoned IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/ manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.


To gain the most from this course, the participant should have two to four years of actual working experience in IT.


PI courses are lectured by certi_ed trainers. CITS is an instructor-led course that uses a combination of lectures and question-and-answer sessions, to discuss participants' specific needs and issues experienced in their own environment. Participants are able to tap into the trainer’s extensive experience to enable them to solve practical problems in their current environment, thus adding tremendous value.


Upon completion of this program, participants should be able to :

• Provide guidance and implementation for IT strategy as set by senior IT and business management

• Select and manage sta_, implement training programs, career plan development and job rotation programs

• Select, evaluate and negotiate vendors using RFI, RFP and selection criteria

• Provide guidance for developing, testing and implementing business applications

• Manage and/or assist in IT project management

• Design and implement service management processes for incident, problem and change management

• Understand the need for business continuity and design the business continuity plan

• Review and implement information security practices and controls

• Assist and initiate risk management practices

• Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands

• Select strategies for information management

• Measure and improve quality of IT services

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Module 1 - IT Strategy

• The need for Information Technology

• Enterprise architecture
• Service catalogue
• Service level management
• Sustainable development

Module 2 - IT Organisation

• Personnel need

• Roles and responsibilities

• Sourcing

• Selection process

• Hiring staff

• Managing staff

• Career planning

• Training / job rotation

• Performance appraisal

• Staff departures

Module 3 - Vendor Selection / Management

• The importance of vendors

• Vendor selection

• Request For Information (RFI)

• Request For Proposal (RFP)

• Proposal evaluation

• Vendor reference checks

• Contract negotiation

• Contract management

• Vendor management

• Re-compete vendors

Module 4 - Project Management

• Methodologies

• Project organization

• Starting up / initiating

• Planning / initiation a project

• Risk

• Quality

• Scope

• Work / Product Breakdown Structure

• PERT diagram / Gantt chart

• Cost

• Communication

Module 5 - Application Management

• Software Development Life Cycle (SDLC)

• Software Quality Assurance (SQA)

• Requirements

• Development

• Testing

• Adoption (implementation)

• Maintenance

Module 6 - Service Management

• Incident management

• Problem management

• Change management

Module 7 - Business Continuity Management

• Standards and guidelines

• Objectives

• Context

• Interested parties

• Scope

• Roles and responsibilities

• Resources and competences

• Awareness and communication

• Documentation

• Business Impact Analysis

Module 8 - Risk Management

• Guidelines

• Context establishment

• Identification

• Analysis

• Evaluation

• Treatment

• Communication

• Monitoring and control

Module 9 - Information Security Management

• Standards

• Confidentiality

• Integrity

• Availability

• Controls types

• Guideline for controls selection

• Control categories

• Information security awareness

• Security incident response

Module 10 - Information And Knowledge Management

• Information management

• Data management

• Information management – technologies

• Business intelligence

• Data management – technologies

• Best practices in data governance

• Pitfalls in data governance

Module 11 - Business Change Management

• Business change

• Frameworks, models and techniques

• Needs identi_cation

• Cloud computing

• Social media / digital marketing

• Big data

• Internet of Things (IoT)

Module 12 - Quality Management

• Standards, guidelines and frameworks

• Objectives

• Activities

• Services review

• Customer feedback

• Customer survey

• Key Performance Indicators (KPI)

• Metrics

• Scorecards and reports

• Quality register

EC Council Certified Trainer

EC Council Certified Trainer

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