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Business English For Office


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Business English For Office


The English language has been the subject of controversy in Malaysia for some time now. We cannot avoid English especially in today’s cyber world. The advancement of knowledge is in English.

The only language in aviation and nautical services since time immemorial has been English; this two services transverse the world. With the world getting smaller, there is a need to have some form and level of the English language. The CEFR – Common European Framework of Reference has six levels. We do not need to reach the highest level – C2, needless to say, it would be great if we are there. For office staff, we aim for B2. The current crop of office staff barely makes it to A2, which is sad, since the public which they serve needs more invigorating interactions.

Some people find using English is difficult and perplexing. This myth will be overcome once we understand the essentials, thus, this programme is designed for “back to basics” needs. As an extension to their correct usage, the following applications will be included; telephone techniques, presentations skills and the preparation of some office documents will be included. In order for us to develop, progress, move-on, we need English.


As advised


• E-Manual will be on-line

• Content and Exercises are on pptx.

• Responses can be face-to-face or submitted on-line and reviewed


At the end of the programme, the participants will be able:

• To apply the fundamentals of the language

• To acquire techniques in better pronunciation

• To use suitable terms and phrases

• To manage telephone calls

• To prepare short memos and notes

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Module 1: Overview of the Language

• Identify Parts of Speech

• Application of the Parts

Module 2: Skills for Improvement

• Receptive Skills:

o Listening

o Reading

• Productive Skills:

o Speaking

o Writing

Module 3: Correct Pronunciation

Local pronunciation versus actual pronunciation

Module 4: Introduction to unique sounds of the English Language

• Since the English Language is made up of words from around the world, even common everyday ones may sound quite different from the way we think it is pronounced.

• We may not be able to cover the complete lexicon but we need to be aware of them and know some common ones

Module 5: Different forms of Words

• Homophones

• Homonyms

• Homographs

Module 6: Building Vocabulary in Business English

Layman’s English versus Business English

Module 7: Managing the Front-desk

• Welcoming visitors

• Making visitors comfortable

Module 8: Managing the Telephone

• 3P formula

• Applicable terms and Phrases

• Writing short notes/ memos

Module 9: Useful Terms and Phrases

There are some standard terms and phrases which when correctly used will enhance our ability to communicate in English.

To Be Confirm

To Be Confirm

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