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10997: Office 365 Administration and Troubleshooting

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10997: Office 365 Administration and Troubleshooting

WHAT YOU WILL LEARN

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Teams. It also covers security and compliance features of Office 365.

AUDIENCE

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields: ideally in the areas of system administration, network administration, and messaging.

PREREQUISITES

Before attending this course, students must have:

• A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.

• A minimum of one year of experience working with Active Directory Domain Services (AD DS).

• A minimum of one year of experience working with name resolution, including DNS.

• Experience working with certificates, including public key infrastructure (PKI) certificates.

• Experience working with Windows PowerShell.

• Experience working with Microsoft Exchange Server 2013 or newer, Microsoft Lync 2013 Server or Skype for Business 2015 Server, and Microsoft SharePoint Server 2013 or newer is beneficial but not required.


METHODOLOGY

This program will be conducted with interactive lectures, PowerPoint presentation, discussions, and practical exercise.

COURSE OBJECTIVES

• Describe Office 365 services.

• Administer Office 365 by using the Microsoft 365 admin center, Office 365 services admin centers, an

• Administer and troubleshoot directory synchronization and directory objects.

• Administer and troubleshoot Exchange Online.

• Administer and troubleshoot Teams.

• Administer and troubleshoot SharePoint Online.

• Plan and deploy Microsoft 365 Apps for enterprise.

• Administer and troubleshoot compliance and security in Office 365.


Expand All

Modules

Module 1: Office 365 services

This module describes the features of Office 365 and identifies recent improvements to the service. It also identifies licensing options, describes the process of Office 365 tenant configuration, and lists appropriate Office 365 client options.


Lessons

• Overview of the Office 365 services

• Overview of Microsoft 365 and Office 365 licensing

• Microsoft 365 tenant configuration

• Office 365 clients


Lab: Setting up and configuring Office 365 services

• Setting up a Microsoft 365 lab environment

• Configuring Office 365 Services


After completing this module, students will be able to:

• Describe Microsoft 365 and Office 365 services.

• Explain Microsoft 365 and Office 365 licensing options.

• Describe Microsoft 365 tenant configuration.

• Describe the available Office 365 clients.


Module 2: Office 365 administration, tools, and techniques

This module describes how to manage Office 365 by using the administrative portals and Windows PowerShell. It also explains how to manage administrative access and troubleshoot administration in Microsoft 365.


Lessons

• Managing Office 365 with the administrative portals

• Managing Office 365 with Windows PowerShell

• Managing administrative access in Microsoft 365

• Troubleshooting administration in Office 365


Lab: Administering Office 365

• Using the Microsoft 365 admin center

• Administering Office 365 with Windows PowerShell

• Configuring role-based administration

• Troubleshooting administrative issues in Office 365


After completing this module, students will be able to:

• Manage Office 365 by using the administrative portals.

• Manage Office 365 by using Windows PowerShell.

• Manage administrative access in Microsoft 365.

• Troubleshoot administration in Office 365.


Module 3: Administering and troubleshooting directory synchronization and directory objects

This module describes directory synchronization and federation. The module explains how to manage Microsoft Azure Active Directory Connect (Azure AD Connect) and user and group objects in Office 365. Additionally, it describes how to troubleshoot objects and directory synchronization in Office 365.

Lessons

• Overview of directory synchronization and federation

• Azure AD Connect management

• Managing user and group objects in Microsoft 365

• Troubleshooting objects and directory synchronization in Office 365


Lab: Administering directory synchronization, users, and groups in Microsoft 365

• Configuring Azure AD Connect

• Administer Office 365 by using the Microsoft 365 admin center and Office 365 services admin centres.

• Administer Office 365 by using Windows PowerShell.

• Managing password policies in Microsoft 365

• Troubleshooting synchronization issues with user objects in Microsoft 365


After completing this module, students will be able to:

• Describe directory synchronization and federation.

• Manage Azure AD Connect.

• Manage user and group objects in Office 365.

• Troubleshoot objects and directory synchronization in Office 365.


Module 4: Administering and troubleshooting Exchange Online.

This module describes the subscription options and roles in Exchange Online. It explains how to administer Exchange Online recipients and client access policies in Exchange Online and how to troubleshoot Exchange Online.


Lessons

• Overview of Exchange Online management

• Administering Exchange Online recipients

• Administering client access policies in Exchange Online

• Troubleshooting Exchange Online


Lab: Administering and troubleshooting Exchange Online

• Configuring and administering Exchange Online recipients

• Configuring delegated administration

• Configuring client access policies

• Troubleshooting Exchange Online


After completing this module, students will be able to:

• Describe the subscription options and roles in Exchange Online.

• Administer Exchange Online recipients.

• Administer client access policies in Exchange Online.

• Troubleshoot Exchange Online.


Module 5: Administering and troubleshooting Teams.

This module describes Teams and explains how to administer, manage, and troubleshoot Teams.


Lessons

• Overview of Teams

• Administering and managing Teams

• Creating and managing teams in Teams

• Troubleshooting Teams


Lab: Administering Teams

• Configuring Teams organization settings

• Configuring Teams user settings

• Creating and managing teams

• Troubleshooting Teams client issues


After completing this module, students will be able to:

• Describe Teams.

• Administer and manage Teams.

• Create and manage teams.

• Troubleshoot problems with Teams.


Module 6: Administering and troubleshooting SharePoint Online

This module describes how to configure SharePoint Online settings and site collections and external user access to SharePoint Online. It also explains how to manage Microsoft OneDrive for Business synchronization and how to troubleshoot SharePoint Online.


Lessons

• Overview of SharePoint Online management

• Administering SharePoint Online site collections

• Administering external users in SharePoint Online

• Configuring OneDrive for Business

• Troubleshooting SharePoint Online and OneDrive for Business


Lab: Configuring and administering SharePoint Online

• Configuring SharePoint Online settings

• Creating and configuring a SharePoint site collection

• Configuring and verifying external user sharing

• Configuring OneDrive for Business

• Troubleshooting SharePoint Online and OneDrive for Business


After completing this module, students will be able to:

• Manage SharePoint Online.

• Configure SharePoint Online site collections.

• Configure external user access to SharePoint Online.

• Manage OneDrive for Business synchronization.

• Troubleshoot SharePoint Online and OneDrive for Business.


Module 7: Planning and deploying Microsoft 365 Apps for enterprise

This module describes Microsoft 365 Apps for enterprise. It also explains how to plan and manage user-driven Microsoft 365 Apps for enterprise deployments and how to troubleshoot the deployments.


Lessons

• Overview of Microsoft 365 Apps for enterprise

• Managing Microsoft 365 Apps for enterprise deployments

• Troubleshooting Microsoft 365 apps deployments

Lab: Managing Microsoft 365 Apps for enterprise installations

• Preparing Microsoft 365 Apps for enterprise installations

• Managing user-driven Microsoft 365 Apps for enterprise installations

• Managing centralized Microsoft 365 Apps for enterprise installations

• Troubleshooting Microsoft 365 Apps for enterprise deployments


After completing this module, students will be able to:

• Describe Microsoft 365 Apps for enterprise.

• Plan and manage user-driven Microsoft 365 Apps for enterprise deployments.

• Troubleshoot Microsoft 365 Apps for enterprise deployments.


Module 8: Administering and troubleshooting Office 365 compliance and security.

This module describes the compliance features in Office 365. It explains how to administer Azure Information Protection and the compliance features in Office 365, how to configure and administer email security in Office 365, and how to troubleshoot Office 365 compliance and protection.


Lessons

• Overview of compliance features in Office 365

• Administering information protection in Office 365

• Administering compliance features in Office 365

• Configuring and administering email security in Office 365

• Troubleshooting Office 365 compliance and protection


Lab: Configuring and troubleshooting compliance and security

• Configuring and verifying Azure Information Protection in Office 365

• Configuring compliance features

• Configuring email protection

• Troubleshooting security and compliance


After completing this module, students will be able to:

• Describe the compliance features in Office 365.

• Administer Azure Information Protection in Office 365.

• Administer the compliance features in Office 365.

• Configure and administer email security in Office 365.

• Troubleshoot Office 365 compliance and protection.


Gerald Hoong Seng Kah

Gerald Hoong Seng Kah

Gerald has 19 years of information technology experience and on community service and event experiences, he excels impressively. He was invited as a speaker for 3 break-out sessions for Microsoft TechED SEA 2008 on SQL Server 2008 at Kuala Lumpur Convention Center.

He even participated at the “Ask-The-Expert" booth for Microsoft Visual Studio 2008 and Microsoft SQL Server 2008 at the Heroes Launch 2008 and conducted a Microsoft Visual Studio Team System 2008, formerly code-named “Orcas" Metro workshop for Microsoft Certified Partners and independent software vendors (ISVs).

He was invited as a speaker on various occasions such as during the 2 break-out sessions and 3 instructor-led sessions at Microsoft TechED SEA 2007 on SQL Server 2008 and Office SharePoint Server 2007 respectively at Kuala Lumpur Convention Center. He was also a speaker for an instructor-led session at Microsoft TechEd SEA 2006 on development of web parts using Windows SharePoint Services Version 3.0 at Kuala Lumpur Convention Center.

He conducted a few Microsoft Office 2007 Touchdown workshops for Microsoft Certified Partners and independent software vendors and Microsoft Windows Vista Beta 1 Touchdown workshop and Microsoft Windows Vista Beta 1 Touchdown workshop for Microsoft Certified Partners and ISVs. He also conducted a Microsoft Windows Server code-named “Longhorn" Touchdown workshop and Microsoft Visual Studio Team System workshop for Microsoft Certfied Partners and ISVs.

He was invited as a guest speaker on Microsoft Office 2007 development for the MIND community, which is an active IT community under the helm of Microsoft. He is a committee member of SQL Practitioners Alliance Network (SPAN).

He was the co- speaker and tag team presenter at the recently concluded World SharePoint Conference 2014 at Las Vegas, USA. He was the only Malaysian presenter among the other presenters from Asia.

In March 2014, he participated as co-speaker and tag team presenter at the World SharePoint Conference 2014 at Venetian Hotel and Resorts, Las Vegas, USA.

Recently, he conducted a specialized Microsoft SharePoint training and consultancy for a team of 17 people from Carlsberg Group at Carlsberg & Jacobsen Brewhouse in Copenhagen, Denmark.

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