This module describes the common steps in the troubleshooting process, and the commonly used troubleshooting tools. This module also describes how to use remote administration tools and how to troubleshoot Windows PowerShell commands and scripts.

Lessons

• Overview of the troubleshooting process

• Overview of troubleshooting tools

• Use remote administration tools

• Troubleshoot Windows PowerShell commands and scripts

Lab: Implement a troubleshooting methodology

• Implement a troubleshooting methodology

Lab: Use troubleshooting tools

• Use troubleshooting tools

Lab: Troubleshoot a remote server computer

• Use remote tools to administer a remote server

Lab: Troubleshoot a script

• Troubleshoot a script

After completing this module, students will be able to:

• Describe the common steps in the troubleshooting process

• Describe the commonly used troubleshooting tools

• Explain how to use remote administration tools

• Troubleshoot Windows PowerShell commands and scripts

This module explains how to troubleshoot network connectivity issues by using Windows Server 2016 tools. This module describes using Microsoft Message Analyzer to troubleshoot network connectivity issues. This module also describes how to troubleshoot IPv4 and IPv6 settings, network communication, the configuration of DHCP and client name resolution.

Lessons

• Troubleshooting with Message Analyzer

• Troubleshooting IP settings

• Troubleshoot network connectivity

• Troubleshooting DHCP

• Troubleshooting client name resolution

Lab: Resolve network connectivity issues

• Resolve a network problem

Lab: Troubleshoot DHCP

• Resolve DHCP issues

• Install and configure the DHCP server role

• Configure DHCP failover

Lab: Resolve name resolution issues

• Resolve a name resolution issue (1)

• Resolve a name resolution issue (2)

After completing this module, students will be able to:

• Describe how to use Message Analyzer for troubleshooting

• Troubleshoot IPv4 and IPv6 settings

• Troubleshoot network connectivity

• Troubleshoot the DHCP configuration

• Troubleshoot client name resolution

This module describes how to troubleshoot authentication issues, including user and computer authentication issues and AD DS replication issues. This module also describes troubleshooting authentication to Office 365.

Lessons

• Troubleshoot user and computer account authentication

• Troubleshoot AD DS replication issues

• Troubleshoot authentication to Office 365

Lab: Resolve sign-in problems

• Resolve a sign-in problem (1)

• Resolve a sign-in problem (2)

Lab: Resolve sign-in problems at branch offices

• Resolve sign-in problems at branch offices

After completing this module, students will be able to:

• Troubleshoot user and computer authentication

• Troubleshoot AD DS replication

• Troubleshoot authentication to Office 365

This module explains how to troubleshoot issues related to application access including issues related to accessing traditional Windows Server apps and issues with certificates that are used for application access. This module also describes how to troubleshoot issues related to accessing web-based applications.

Lessons

• Troubleshooting access to Windows Server apps

• Troubleshooting issues with certificates

• Troubleshooting access to web-based apps

Lab: Troubleshoot application access issues

• Troubleshoot application start-up

• Troubleshoot application security warnings

• Troubleshoot application authentication

After completing this module, students will be able to:

• Describe how to troubleshoot access to Windows Server apps

• Troubleshoot issues with certificates that are used for application access

• Troubleshoot issues related to accessing web-based applications

This module describes how to troubleshoot issues related to file access, including access to files and shared folders. This module also describes how to manage and troubleshoot BitLocker.

Lessons

• Troubleshooting access to files and folders

• Manage and troubleshoot BitLocker

Lab: Troubleshooting file access

• Troubleshoot file access (1)

• Troubleshoot file access (2)

Lab: Test BitLocker on a Windows 2016 Server

• Test BitLocker on Windows Server 2016

After completing this module, students will be able to:

• Troubleshoot access to files and folders

• Manage and troubleshoot BitLocker

This module describes how to troubleshoot issues related to server storage. This module also describes how to troubleshoot and optimize DFS namespaces and replication. Additionally, this module describes how to troubleshoot advanced file services.

Lessons

• Troubleshooting server storage issues

• Troubleshoot DFS

• Troubleshoot advanced file services

Lab: Troubleshooting server storage issues

• Repair data redundancy

• Troubleshoot file replication

• Troubleshoot Dynamic Access Control

After completing this module, students will be able to:

• Troubleshoot server storage issues

• Troubleshoot and optimize DFS namespaces and replication

• Troubleshoot advanced file services

This module explains how to troubleshoot issues related to Group Policy, including how group policies are processed. This module also describes how to troubleshoot Group Policy application.

Lessons

• Group Policy overview

• Troubleshoot Group Policy application

Lab: Troubleshooting GPO application

• Troubleshoot GPOs (1)

• Troubleshoot GPOs (2)

• Troubleshoot GPOs (3)

After completing this module, students will be able to:

• Describe how Group Policies are processed

• Troubleshoot Group Policy application

This module describes how to troubleshoot issues related to AD DS, including the tools used for AD DS administration. This module also describes control management of AD DS objects and how-to backup and restore AD DS objects. Additionally, this module explains how to troubleshoot issues related to domain controllers and trust relationships between domains and forests.

Lessons

• Overview of AD DS administration tools

• Control AD DS administration

• Backup and restore AD DS objects

• Troubleshoot issues related to domain controllers

• Troubleshoot AD DS trusts

Lab: Deploy LAPS

• Troubleshoot local administrator password configuration

• Install and configure LAPS

• Deploy and test LAPS

Lab: Recover AD DS objects

• Recover missing user accounts

Lab: Resolve common AD DS problems

• Restore the Toronto AD DS site

• Restore the TOR-DC1 and FSMO roles

• Restore the Adatum Contoso forest trust

After completing this module, students will be able to:

• Identify the tools used for AD DS administration

• Control management of AD DS objects

• Backup and restore AD DS objects

• Troubleshoot issues related to domain controllers

• Troubleshoot trust relationships between domains and forests

This module describes how to troubleshoot remote access to data and apps, including VPN connectivity. This module describes remote access options for apps, and how to troubleshoot Remote Desktop Services.

Lessons

• Troubleshoot VPN connectivity

• Overview of remote access for apps

• Troubleshoot Remote Desktop Services

Lab: Troubleshoot remote access to data and apps

• Resolve common remote access problems

• Troubleshoot VPN connectivity

• Troubleshoot access to a RemoteApp program

After completing this module, students will be able to:

• Troubleshoot VPN connectivity

• Describe remote access options for apps

• Troubleshoot Remote Desktop Services

This module describes how to troubleshoot issues related to virtualization, including the issues that need to be considered when configuring virtual machines and virtual machine resources.

Lessons

• Issues with VM configuration

• Troubleshoot VM resources

Lab: Troubleshooting Hyper-V

• Troubleshoot replication

• Troubleshoot PowerShell Direct access

• Troubleshoot Hyper-V networking

• Troubleshoot Hyper-V VM storage

• Troubleshoot VM start-up

After completing this module, students will be able to:

• Describe issues that need to be considered when configuring virtual machines

• Troubleshoot virtual machine resources

This module explains how to troubleshoot high availability, including load balancing methods and the considerations for implementing them. This module also describes how to troubleshoot failover clustering and Hyper-V clustering.

Lessons

• Considerations for implementing load balancing

• Troubleshooting failover clustering

• Troubleshooting Hyper-V clusters

Lab: Troubleshooting high availability

• Troubleshooting high availability for a virtual machine

• Troubleshooting storage for high availability

• Troubleshooting a failover cluster

After completing this module, students will be able to:

• Describe the load balancing methods and the considerations for implementing them

• Troubleshoot failover clustering

• Troubleshoot Hyper-V clustering