Unified Service Management (USM) Foundation

Unified Service Management (USM) Foundation

Summary

Location

Location

Malaysia

Duration

Duration

2 Days
Format

Format

Public Class

Public Class

Course Details

Course Code: Unified Service Management (USM) Foundation; Duration: 2 Days; Instructor Led

The USM Foundation course offers an in-depth exploration of the Unified Service Management (USM) method. This structured approach aims to standardize and simplify the complexities of service management across technology, processes, and organizational boundaries. It empowers professionals with the knowledge and tools to efficiently manage services and enhance organizational capabilities.

EXAM INFO

  • 60 minutes duration
  • Multiple choice
  • 40 questions
  • 26/40 required to pass
  • Closed book.

CERTIFICATE

  • Unified Service Management (USM) Foundation

Audience

Designed for all service organizations from ICT to HR, telcos, healthcare, public services and more—seeking uniformity and customer excellence using internal resources without heavy reliance on consultants. It targets managers and employees involved in organizational improvement.                                                                                                                                                                                                                                                                                                

Prerequisites

While there are no strict prerequisites, familiarity with basic service management concepts is advantageous. The course is designed to accommodate participants with varying levels of knowledge and experience in service management.

Methodology

The course methodology is meticulously designed to balance theoretical knowledge with practical application. It begins with a foundational understanding of service management principles, gradually moving towards the specifics of the USM method. Interactive workshops, case studies, and real-world examples are integral, facilitating hands-on experience with USM tools and techniques. Participants are encouraged to engage in group discussions and problem-solving exercises, fostering a collaborative learning environment.

Course Objectives

At the end of this course, participants will learn:

  • Acquire comprehensive knowledge of the USM framework and its application in improving service management practices.
  • Understand and apply the five core USM processes for integrated and effective service management.
  • Master the eight USM workflows, enabling seamless operational activities across different service areas.
  • Learn to leverage USM for achieving higher service quality, operational efficiency, and customer satisfaction.

Outlines

Foundation principles of managing services, including the alignment of technology, processes, and people to deliver value.

Detailed exploration of the USM architecture, focusing on its simplicity, adaptability, and effectiveness in various organizational contexts.

Strategies for integrating core processes and standardizing workflows to enhance service delivery and management.

Examination of the technological underpinnings of USM, including the role of tools in supporting the USM processes and workflows.

Guidance on implementing USM within an organization, including change management, performance assessment, and continuous improvement.

Trainers

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Unified Service Management (USM) Foundation

Starting From
RM5300
Intake Date
11-12 JULY 2024
,
18-19 SEPT 2024
,
21-22 NOV 2024
Class Type
Private, Public

Why Us

Variety of Courses

Variety of Courses

Customizable Class

Customizable Class

Consultants Facilitate

Consultants Facilitate

HRDF Claimable

HRDF Claimable

Professional Certifications

Professional Certifications

Free Chat to Get Quote

Free Chat to Get Quote

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