ITIL 4 SPECIALIST: MONITOR, SUPPORT AND FULFIL

ITIL 4 SPECIALIST: MONITOR, SUPPORT AND FULFIL

Summary

Location

Location

Malaysia

Duration

Duration

3 Days
Format

Format

Public Class

Public Class

Unlocking Career Success with ITIL 4

Are you ready to supercharge your career in the world of IT and service management? Look no further than our ‘ITIL 4 Practices: Monitor, Support & Fulfil’ course. In today’s rapidly evolving corporate landscape, having a strong grasp of ITIL 4 principles is your ticket to success.

What is ITIL 4?

ITIL 4, short for Information Technology Infrastructure Library, is a globally recognized framework that enables organizations to deliver efficient IT services. Our course delves into the practical skills of ITIL 4, with a focus on monitoring, supporting, and fulfilling service management practices. Whether you are an IT professional seeking to validate your expertise or someone looking to enhance cross-practice collaboration, this course is tailored to your needs.

Why Choose This Course?

By the end of this engaging and interactive program, you will gain a comprehensive understanding of ITIL 4’s purpose, scope, and contributions to service value chains. You’ll identify key roles, competencies, and organizational structures, enabling you to implement and improve ITIL practices effectively. With our ‘ITIL 4 Practices: Monitor, Support & Fulfil’ course, you’re not just learning – you’re future-proofing your career. So, if you’re ready to embrace the future of IT service management, take the plunge and join us on this exciting journey. Your success story starts here!

Sign up today and unlock a world of career possibilities with ITIL 4. Your future awaits!

Course Details

Course Code: ITIL® 4 Practices: Monitor, Support & Fulfil; Duration: 3 Days; Instructor Led

Gain the practical skills from the world’s most accepted framework for IT! AXELOS (PeopleCert) latest practice-based modules will provide shorter and more flexible training with opportunity to bundle, mix and match the modules. The practice-based modules start with the management practices covered in the ITIL 4 Foundation, based on the practice guides.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective. There are 34 ITIL management practices in total, representing some of the most practical resources of the framework.

The individual practices will be offered through 1-day training, or combined practices in 3-day training with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios. These practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Monitor, Support & Fulfil, the first batch of 5 individual practices consists of:

  • Service Desk
  • Incident Management
  • Problem Management
  • Service Request Management
  • Monitoring and Event Management

To achieve the Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day combined module plus the ITIL Specialist: Create, Deliver and Support module.

Audience

The individual practice course is intended for professionals that want to prove and validate their skills in specific practice areas. The combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross practice collaboration and effective service valuestreams.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              

Prerequisites

ITIL® 4 Foundation certificate is required.

Methodology

This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise.

Course Objectives

At the end of either the individual practice or the combined practices course, participants will be able to:

  • Acquire a comprehensive understanding of the purpose and description, terms and concepts, scope, practice success factors and key metrics of the practice/practices
  • Gain knowledge on how how the practice/practices contribute to service value chain activities
  • Identify the roles, competencies, responsibilities, organizational structures and teams that supports the practice/practices.
  • Identify the critical success factors and recommendations for implementing and improving the practice/practices, including the role of partners and suppliers.
  • Develop an understanding of how information and technology can support and enable the practice/practices

Outlines

  • purpose and description
  • terms and concepts
  • Scope
  • practice success factors
  • key metrics
  • how the practice contributes to service value chain activities
  • the processes and activities of the practice
  • roles, competencies, and responsibilities
  • organizational structures and teams
  • information exchange: inputs and outputs
  • automation and tooling
  • relationships with third parties involved in the practice
  • sourcing considerations

Trainers

Reviews

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ITIL 4 SPECIALIST: MONITOR, SUPPORT AND FULFIL

Starting From
RM7000
Intake Date
13-15 MAR 2024
,
13-15 MAY 2024
,
22-24 JULY 2024
,
9-11 SEPT 2024
,
18-20 NOV 2024
Class Type
Private, Public

Why Us

Variety of Courses

Variety of Courses

Customizable Class

Customizable Class

Consultants Facilitate

Consultants Facilitate

HRDF Claimable

HRDF Claimable

Professional Certifications

Professional Certifications

Free Chat to Get Quote

Free Chat to Get Quote

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