Unlocking Career Success with ITIL 4
Are you ready to supercharge your career in the world of IT and service management? Look no further than our ‘ITIL 4 Practices: Monitor, Support & Fulfil’ course. In today’s rapidly evolving corporate landscape, having a strong grasp of ITIL 4 principles is your ticket to success.
What is ITIL 4?
ITIL 4, short for Information Technology Infrastructure Library, is a globally recognized framework that enables organizations to deliver efficient IT services. Our course delves into the practical skills of ITIL 4, with a focus on monitoring, supporting, and fulfilling service management practices. Whether you are an IT professional seeking to validate your expertise or someone looking to enhance cross-practice collaboration, this course is tailored to your needs.
Why Choose This Course?
By the end of this engaging and interactive program, you will gain a comprehensive understanding of ITIL 4’s purpose, scope, and contributions to service value chains. You’ll identify key roles, competencies, and organizational structures, enabling you to implement and improve ITIL practices effectively. With our ‘ITIL 4 Practices: Monitor, Support & Fulfil’ course, you’re not just learning – you’re future-proofing your career. So, if you’re ready to embrace the future of IT service management, take the plunge and join us on this exciting journey. Your success story starts here!
Sign up today and unlock a world of career possibilities with ITIL 4. Your future awaits!
Course Details
Course Code: ITIL® 4 Practices: Monitor, Support & Fulfil; Duration: 3 Days; Instructor Led
Gain the practical skills from the world’s most accepted framework for IT! AXELOS (PeopleCert) latest practice-based modules will provide shorter and more flexible training with opportunity to bundle, mix and match the modules. The practice-based modules start with the management practices covered in the ITIL 4 Foundation, based on the practice guides.
A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective. There are 34 ITIL management practices in total, representing some of the most practical resources of the framework.
The individual practices will be offered through 1-day training, or combined practices in 3-day training with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios. These practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.
Monitor, Support & Fulfil, the first batch of 5 individual practices consists of:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
To achieve the Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day combined module plus the ITIL Specialist: Create, Deliver and Support module.
Audience
The individual practice course is intended for professionals that want to prove and validate their skills in specific practice areas. The combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross practice collaboration and effective service valuestreams.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Â
Prerequisites
ITIL® 4 Foundation certificate is required.
Methodology
This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise.
Course Objectives
At the end of either the individual practice or the combined practices course, participants will be able to:
- Acquire a comprehensive understanding of the purpose and description, terms and concepts, scope, practice success factors and key metrics of the practice/practices
- Gain knowledge on how how the practice/practices contribute to service value chain activities
- Identify the roles, competencies, responsibilities, organizational structures and teams that supports the practice/practices.
- Identify the critical success factors and recommendations for implementing and improving the practice/practices, including the role of partners and suppliers.
- Develop an understanding of how information and technology can support and enable the practice/practices
Outlines
Module 1: General information
- purpose and description
- terms and concepts
- Scope
- practice success factors
- key metrics
Module 2: Value streams and processes
- how the practice contributes to service value chain activities
- the processes and activities of the practice
Module 3: Organizations and people
- roles, competencies, and responsibilities
- organizational structures and teams
Module 4: Information and technology
- information exchange: inputs and outputs
- automation and tooling
Module 5: Partners and suppliers
- relationships with third parties involved in the practice
- sourcing considerations
Module 6: Exam Preparation
- Exam is included
